AWS Machine Learning

MARCH 13, 2024

Managing appropriate access control for these datasets among the data scientists working on them is crucial to meet stringent compliance and regulatory requirements. Amazon S3 Access Points simplify managing and securing data access at scale for applications using shared datasets on Amazon S3. Create the SageMaker execution role.

Accountability 91

Accountability Engineering Enterprise Big data 91

AWS Machine Learning

SEPTEMBER 8, 2023

In this post, we’ll take you on a journey to rapidly build and deploy a document search indexing solution that helps your organization to better harness and extract insights from documents. Solution overview In this solution, we focus on indexing documents into an OpenSearch index for quick search-and-retrieval of information and documents.

Construction 105

Construction Metrics Best practices APIs 105

Momentum Telecom

AUGUST 22, 2023

Acquisition Expands Reach of Momentum’s Managed Network Offering ATLANTA – August 22, 2023 – Momentum , a leading global provider of managed cloud services and next-gen managed network solutions, today announced that it has completed its transaction to acquire Asset Black , a Savannah, Ga.-based

Customer centricity 98

Customer centricity Sales Management 98

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 145

Banking Enterprise APIs Contact Center 145

Real Blue Sky

FEBRUARY 2, 2023

The fCIO works for a fraction of the time and expense of employing a full-time executive for this job, augmenting the executive leadership team without the higher compensation and benefit costs. You get the capabilities and expertise that come with a C-Suite leader without the additional cost of a high-level executive.

industry standards 98

industry standards Consulting Consulting Technology 98

AWS Machine Learning

APRIL 11, 2024

NVIDIA is known for its cutting-edge accelerators and full-stack solutions that contribute to advancements in AI. Blackwell’s secure AI capabilities integrated with the AWS Nitro System and AWS Key Management Service (AWS KMS) will provide customers end-to-end control of their training data and model weights.

Entertainment 100

Entertainment Marketing Best practices Technology 100

AWS Machine Learning

DECEMBER 19, 2023

Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps. The solution takes advantage of AWS native features from Amazon SageMaker , building a flexible and extensible framework around this.

Analytics 106

Analytics Engineering Government Best practices 106

AWS Machine Learning

APRIL 18, 2024

Slack is also using Amazon SageMaker inference capabilities for advanced routing strategies to scale the solution to customers with optimal performance, latency, and throughput. Solution overview SageMaker JumpStart provides access to many LLMs, and Slack selects the right FMs that fit their use cases.

Enterprise 96

Enterprise Analytics Metrics Accountability 96

C3Centricity

APRIL 23, 2024

Chief Marketing Officers (CMOs) face the dual challenges of managing budget constraints while also demonstrating the return on investment (ROI) of their marketing initiatives. These numbers are a testament to the effectiveness of well-executed marketing strategies and the ROI of email.

Marketing 90

Marketing Advertising B2B Analytics 90

AWS Machine Learning

MARCH 26, 2024

Solution overview The following architecture diagram shows the stages of a receipt and invoice processing workflow. The following sections take you through the process of creating the solution. Prerequisites To deploy this solution, you must have the following: An AWS account. An AWS Cloud9 environment.

APIs 92

APIs Construction Analytics Enterprise 92

Connect

APRIL 18, 2024

In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.

Virtual Agent 74

Virtual Agent Chatbots Average Handle Time Engineering 74

DMG Consulting

FEBRUARY 8, 2024

AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.

Contact Center 48

Contact Center Technology Self service Surveys 48

AWS Machine Learning

MARCH 29, 2024

Solution overview The following diagram illustrates the solution architecture. The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API.

Cloud contact 94

Cloud contact Chatbots Contact Center APIs 94

CSM Magazine

MARCH 5, 2024

Business Systems Ltd , a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO). In recent years, emerging as a leader in communication solutions that support organisations to transform their CX strategies.

Calibration 52

Calibration Banking Management Customer Experience 52

AWS Machine Learning

MARCH 8, 2023

Amazon SageMaker is a fully managed machine learning (ML) service. Sagemaker provides an integrated Jupyter authoring notebook instance for easy access to your data sources for exploration and analysis, so you don’t have to manage servers. Store your Snowflake account credentials in AWS Secrets Manager.

Scripts 107

Scripts Accountability Enterprise Management 107

DMG Consulting

MARCH 27, 2024

AI is key to modifying and enhancing WFM solutions to enable them to properly address the needs of advanced contact centers and other operating environments that handle voice and digital synchronous and asynchronous interactions. The Report analyzes WFM market activity and provides 5-year projections.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

Vistio

MARCH 7, 2024

Here at Vistio, we’re proud to announce that ServiceSim has secured a finalist spot in the Contact Center Solution category at the 18th annual Stevie Awards in Las Vegas in April. It’s amazing to see how far ServiceSim has come since we launched it in September,” said Gregg Antenen, Executive Managing Director at Vistio. “We

contact center solutions 52

contact center solutions Contact Center Outbound sales Healthcare 52

Fonolo

FEBRUARY 29, 2024

With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. It’s a tough job and managers are feeling the squeeze. Agents feel it too.

Contact Center 87

Contact Center Call Center Self service Customer Care 87

Totango

NOVEMBER 8, 2023

With product usage data from Pendo and Mixpanel now integrated into Totango, product management and CS teams can work together to define and deliver adoption campaigns that increase the usage of the most valuable features.

Enterprise 91

Enterprise Finance SaaS Analytics 91

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

B2B 81

B2B SaaS Feedback Management 81

AWS Machine Learning

NOVEMBER 9, 2023

or later installed on Jenkins server For this post, we work in the us-east-1 Region to deploy the solution. or later installed on Jenkins server For this post, we work in the us-east-1 Region to deploy the solution. The full instructions with code are available in the GitHub repository.

Scripts 102

Scripts Accountability Engineering Best practices 102

ConvergeOne

JANUARY 18, 2022

COST MANAGEMENT. Unknown costs surrounding newly adopted cloud-based solutions drive the second biggest roadblock to migration. Concerns about managing multi-siloed work streams with built-in fears about cross-functional interaction can delay a move to the cloud. MANPOWER CONCERNS. SILO FEARS. IT SUPPORT.

Technology 140

Technology Management 140

AWS Machine Learning

DECEMBER 21, 2022

Amazon SageMaker Feature Store is a purpose-built feature management solution that helps data scientists and ML engineers securely store, discover, and share curated data used in training and prediction workflows. SageMaker Feature Store consists of an online and an offline mode for managing features.

Scripts 74

Scripts Engineering APIs Big data 74

AWS Machine Learning

NOVEMBER 21, 2023

However, optimizing the customer experience while managing cost of training and inference of AI models that power the search bar’s capabilities, like real-time spellcheck and vector search, is difficult during peak traffic times. Amazon Music uses the power of AI to accomplish this. The following figure illustrates the model ensemble scheme.

Calibration 84

Calibration Engineering Education Technology 84

AWS Machine Learning

JANUARY 9, 2023

Amazon Kendra provides a fully managed intelligent search service that automates document ingestion and provides highly accurate search and FAQ results based on content across many data sources. For more information about the fully managed service, please visit the Amazon Kendra service page.

Scripts 81

Scripts APIs Engineering Transportation 81

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. First, let’s define remote work.

Management 88

Management Gamification Calibration Quality management 88

Totango

DECEMBER 1, 2021

When agile methodology is imported to a customer success context, it serves to optimize collaboration between success management teams and clients in order to deliver clients better outcomes aligned with their goals. Making CS management more responsive to real-time conditions. Making personalized customer success management scalable.

Government 96

Government Journey mapping Accountability Benchmark 96

AWS Machine Learning

DECEMBER 29, 2022

Last year, we announced the general availability of RStudio on Amazon SageMaker , the industry’s first fully managed RStudio Workbench integrated development environment (IDE) in the cloud. Solution overview. In the blog today, we will be executing the following steps: Cloning the sample repository with the required packages.

APIs 107

APIs Engineering Analytics Scripts 107

Totango

APRIL 6, 2023

Our latest platform enhancements and solutions help you scale without needing to add headcount, and make CS a company-wide initiative that drives predictable revenue growth. Current customers have immediate access to Video Business Reviews and the Outlook integration; Opportunity Management is currently available in private beta.

Enterprise 85

Enterprise CRM Sales Customer retention 85

AWS Machine Learning

DECEMBER 23, 2022

In this blog post, we will review a solution to automatically redact PII data from a customer service conversation transcript. Solution overview. The Step Functions map state is used to execute these redaction jobs in parallel by calling the StartPIIEntitiesDetectionJob API. Deploy the sample solution. Choose Upload.

APIs 83

APIs Engineering Analytics Call Center 83

Zappix

FEBRUARY 6, 2024

This dynamic solution empowers enterprises to refine their customer engagement strategies, fostering increased success in their outreach campaigns. Completed deep integration with Amazon Connect to allow agents to manage all outreach touchpoints (digital and voice) in the Zappix Portal.

Interactive Voice Response 52

Interactive Voice Response Analytics Self service Enterprise 52

COPC

MARCH 11, 2024

Consider a solution such as Centrical onboarding to provide the tools and built-in processes to engage new employees. Do new hires feel confident in managing their workload and responsibilities? Do managers have the bandwidth and tools/processes to prepare for coaching conversations and give meaningful feedback?

Call Center 98

Call Center Gamification Coaching Employee engagement 98

NobelBiz

APRIL 23, 2024

The integration of these diverse channels into a unified platform ensures that all debtor interactions are tracked and managed cohesively, enhancing efficiency and compliance. These systems help manage debtor profiles, track all communications, and automate follow-ups, thereby ensuring consistency in customer service.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

AWS Machine Learning

AUGUST 29, 2022

Customers are increasingly adopting multi-account architectures for deploying and managing machine learning (ML) workflows with SageMaker Pipelines. Solution overview. To further monitor those workflows, data scientists now require cross-account read-only permission to the deployed pipeline in the test account.

Accountability 84

Accountability APIs Management Engineering 84