The Northridge Group

MARCH 14, 2023

By investing in modern data analytics solutions, to gain timely, actionable insights about business performance and the patient experience as a whole, they can use this information to better understand and address friction points, thereby boosting retention. Fortunately, there’s a much more cost-effective and efficient alternative.

Healthcare 142

Healthcare Technology Self service Analytics 142

CSM Magazine

MARCH 21, 2023

It may seem as if running a sustainable online business is only about energy usage. Utilizing Renewable Energy While energy use may not be your biggest concern, especially when you invest in an established online business that does not operate from a physical location, it is still essential to consider the energy sources you use.

Transportation 52

Transportation Education Technology Marketing 52

Outsource Consultants

DECEMBER 21, 2023

By analyzing vast data sets, BPOs can now predict customer needs and behavior, offering proactive solutions and personalized services, a stark contrast to the reactive models of the past. They proactively call these customers, offering personalized options like average monthly billing to help manage their energy expenses.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

AWS Machine Learning

SEPTEMBER 7, 2023

Efficient control policies enable industrial companies to increase their profitability by maximizing productivity while reducing unscheduled downtime and energy consumption. In this post, we will build an end-to-end solution to find optimal control policies using only historical data on Amazon SageMaker using Ray’s RLlib library.

Metrics 96

Metrics Engineering Scripts Accountability 96

CSM Magazine

NOVEMBER 29, 2022

Energy Companies Feel British Public’s Social Media Wrath With British Gas, Scottish Power and OVO Getting the Worst Rap. New data reveals energy suppliers are letting their most at need customers down as they struggle to deal with tidal wave of complaints on social media. Octopus Energy comes out tops while British Gas ranks last .

Wait times 52

Wait times Feedback Analytics Customer Service 52

CSM Magazine

MARCH 30, 2022

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. The results are published in a report, ‘ Giving UK Utility Customers A Voice ’. And 73 per cent regularly check their energy and water bills for mistakes.

Self service 59

Self service Real estate Customer Service Wireless 59

CSM Magazine

OCTOBER 10, 2023

Encoded, a leading provider of payment orchestration and gateway solutions , today announced its new partnership with Visa and approval as a Visa Direct Preferred Partner. For more information on Encoded’s secure payment solutions, email sales@encoded.co.uk or call 01293 229 700.

Banking 59

Banking APIs Interactive Voice Response Sales 59

TechSee

DECEMBER 17, 2019

The customer service game has changed for energy, gas and water companies. It’s no longer just about providing a reliable service to customers who have been loyal for decades – it’s about providing effortless utility customer experience. Utilities must reduce customer effort. Utilize Visual Assistance.

Customer Experience 136

Customer Experience Customer effort Engineering Analytics 136

Anexa BPO

DECEMBER 13, 2021

This dynamic is equally applicable to the utilities industry, which – along with the rest of the business world – is transforming. Utilities-based companies are working to expand beyond the traditional portfolio of energy products, with customer service coming to the forefront as the fundamental component of success.

outsourcing 52

outsourcing Customer Service Customer centricity Telecommunications 52

Interactions

SEPTEMBER 19, 2023

Jak Katterfield, Product Marketing Manager at Interactions, sat down to talk with Lindsay Washburn, Senior Digital Product Manager at Evergy, and Ed Anderson, Senior Manager CXT Technology at Vistra Energy. Ed : I manage the Operations Command Center and the Call Center Telephony and Chat delivery and experience for Vistra Energy.

Interactive Voice Response 48

Interactive Voice Response Self service Best practices Contact Center 48

AWS Machine Learning

NOVEMBER 21, 2023

The solution includes using SageMaker hosting powered by G5 instances that uses NVIDIA A10G Tensor Core GPUs, SageMaker-supported NVIDIA Triton Inference Server Container, and the NVIDIA TensorRT model format. There are key optimization steps that must happen during training in order to fully maximize the GPU’s utilization.

Calibration 84

Calibration Engineering Education Technology 84

Maru Group

DECEMBER 6, 2021

This is the situation that National Grid is facing – along with many other utilities around the world. Their objective is to transfer energy without interruption to customers and maintain the overhead electrical lines and gas pipelines that do this. o 38% more likely to recall National Grid’s energy efficiency (EE) communications.

Transportation 52

Transportation Finance Engineering Enterprise 52

JustCall

MAY 10, 2023

.” – Brian Mason, Chief Financial Officer, SCSP Solar SCSP Solar’s Journey to Success with JustCall x Pipedrive Integration SCSP Solar, one of South Carolina’s leading solar energy companies, sought to enhance its sales process to keep up with the increasing demand for solar energy in the state.

Sales 52

Sales Analytics Coaching CRM 52

Maru Group

FEBRUARY 19, 2020

Ten years ago, the Smart Energy Consumer Collaborative (SECC) was founded to understand the wants/needs of energy consumers in North America and share those learnings with industry stakeholders. From the Symposium, it is clear customers want more from utilities. Yet, utilities are not moving fast enough.

Chief Customer Officer 52

Chief Customer Officer Government Customer centricity Journey mapping 52

CSM Magazine

MARCH 3, 2021

Vivantio , a leading provider of customer service optimization software and solutions, has launched a new report, “ Leveraging Breakthrough Service to Transform Your B2B Enterprise.”. Even traditional companies in industries like healthcare and energy/utilities are rapidly acknowledging their roles in ‘co-creating value’ with their customers.

B2B 105

B2B Enterprise Healthcare Education 105

ShepHyken

JUNE 19, 2020

He discusses the pros and cons of AI customer service tools, as well as the benefits of utilizing a virtual assistant. When small teams don’t have the time, there’s a solution to still continue improving AI customer service: with human touch. It’s natural to look for automated solutions first.

Customer Service 200

Customer Service Feedback Marketing Technology 200

ShepHyken

NOVEMBER 16, 2018

On the off chance that your target market invests more energy in Instagram or Facebook or Twitter, be available and react to them on the same platform. For instance, if a customer needs to buy something on the web during the evening and has a question, they hope to find prompt solutions.

Technology 238

Technology Chief Customer Officer Education Big data 238

CSM Magazine

JUNE 2, 2023

The benefit of choosing an independent gateway solution, like Encoded, is that it is not aligned to a particular bank, it can connect to multiple acquirers and therefore provide flexibility to select the most favourable rate; sometimes called least cost acquiring.

Banking 52

Banking Interactive Voice Response Accountability Engineering 52

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 86

Best practices Metrics Feedback Enterprise 86

BlueOcean

FEBRUARY 14, 2024

Find a partner who has experience, and proven success, in providing SaaS companies with effective Customer Success solutions. The easy answer is that you need to focus on growth, which means finding someone—or a scalable team of someones—to focus on customer onboarding, reducing customer churn, and optimizing product uptake and utilization.

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

Sykes

MARCH 20, 2020

Within the energy industry, the Public Utility Commissions (PUCs) in every state collect and publish complaint data to help energy providers improve their customer support efforts. Public Utility Commission complaints are similar to negative Yelp reviews, but for energy providers.

Customer Experience 52

Customer Experience Customer centricity Advertising Customer Care 52

Sykes

MARCH 19, 2020

Within the energy industry, the Public Utility Commissions (PUCs) in every state collect and publish complaint data to help energy providers improve their customer support efforts. Public Utility Commission complaints are similar to negative Yelp reviews, but for energy providers.

Customer Experience 52

Customer Experience Customer centricity Advertising Customer Care 52

ShepHyken

OCTOBER 27, 2023

Implement Technology for Seamless Operations In today’s epic tech world, businesses must leverage technology to streamline operations and enhance the customer experience: Utilize a user-friendly online booking system that allows customers to easily reserve meeting rooms or workspaces Implement digital access control systems for a hassle-free entry (..)

Customer Experience 142

Customer Experience Feedback Customer centricity CRM 142

VirtualPBX

FEBRUARY 10, 2022

So it isn’t a surprise that SMS is now becoming an integral feature of leading mobile marketing solutions. The impact and energy behind the SMS messaging movement are growing. Did you know that Americans check their phones 96 times a day, or once every 10 minutes ?

Real estate 98

Real estate Transportation Customer retention Sales 98

CSM Magazine

NOVEMBER 16, 2022

The community can be online or offline since the NFT utility must represent a real-life benefit. Carbon Emission Vs NFT Without Utilities. reducing its energy consumption by 99%. Unfortunately, the carbon emission solution doesn’t automatically give productive utilities upon lacking NFTs.

Customer Experience 52

Customer Experience Marketing Sales Customer Service 52

CSM Magazine

JANUARY 17, 2023

Hybrid working offers opportunities for solutions such PayByLink. Solutions like Encoded’s PayByLink can support customer journeys and provide all important security. Meanwhile, secure, fast, payment solutions will be a key cornerstone for successful transactions that ensure customer loyalty and facilitate a healthy cashflow.

Interactive Voice Response 52

Interactive Voice Response Self service Technology Personalization 52

CSM Magazine

FEBRUARY 14, 2024

Thin film solar panels have caught people’s attention as an effective new thing in the world of solar energy. Using call tracking solutions, businesses can find out what questions customers have about thin film tech. By utilizing call analytics, you can achieve a real competitive advantage and increase your solar sales.

Analytics 52

Analytics Marketing Advertising Sales 52

Outsource Consultants

OCTOBER 23, 2018

Energy and utility. Energy and utility. These contact centers utilize cutting-edge technology and have excellent infrastructures and redundancy to ensure reliability and security. Energy and utility. Energy and utility. E-commerce. Financial services. Healthcare. Real estate.

outsourcing 59

outsourcing Contact Center Automotive Real estate 59

CSM Magazine

MARCH 31, 2023

Through careful implementation of inventory management for manufacturing solutions such as inventory tracking software or even specialized consultants, manufacturers can improve their products while reducing their overall costs. In the end, investing time and energy into proper inventory management can be well worth it.

Analytics 52

Analytics Consulting Consulting Technology 52

CSM Magazine

APRIL 25, 2023

Fortunately, cloud-based applications enable secure remote working, while emerging new payment solutions protect customer conversations and card data, such as Encoded’s Fraud Prevention Platform (FPP). The DMG report states that 34% of this year’s respondents have chosen a third-party cloud solution to handle card payments.

Interactive Voice Response 52

Interactive Voice Response Abandon rate Self service Chatbots 52

AWS Machine Learning

JANUARY 30, 2023

Water utility providers have several forecasting use cases, but primary among them is predicting water consumption in an area or building to meet the demand. Also, it’s important for utility providers to forecast the increased consumption demand because of more apartments added in a building or more houses in the area.

APIs 66

APIs Management Enterprise Analytics 66

Playvox

FEBRUARY 20, 2024

Without the need to commute to an office, employees can save time and energy and are often able to start working earlier in the day. With fewer employees in the office, companies can save on overhead costs such as office space and utilities. Remote teams also have the potential to increase productivity.

Management 88

Management Gamification Calibration Quality management 88

CSM Magazine

DECEMBER 1, 2020

A leading UK outsourcing business has been successfully reappointed by EDF to provide customer service on behalf of the energy firm, which is rated ‘Excellent’ on consumer review website, Trust Pilot. All of our home and small business customers get energy tariffs backed by zero carbon electricity as standard. About Kura.

Customer Service 52

Customer Service Construction outsourcing Finance 52

Outsource Consultants

NOVEMBER 29, 2021

With lower expenditures in rent, utilities, taxes, and cleaning & maintenance services, businesses re-allocated funds to growth-specific costs, such as hiring and technology. There are dozens of innovative solutions for better remote security, and it’s important to consider their value sooner rather than later. Better Performance.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Callminer

NOVEMBER 20, 2019

This step is increasingly automated to save the researching parties time and energy; however, some may choose to handle this part of the employment verification process manually through written communication and phone calls. Exact laws pertaining to VOE tend to differ by state and territory. Information is Requested from Previous Employers.

Government 140

Government Call Center Personalization Best practices 140

CSM Magazine

AUGUST 10, 2022

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that The Wine Society has successfully implemented its Gateway Services, Agent Assisted and E-Commerce Payments technology to meet increased demand as orders soared during the pandemic.

Interactive Voice Response 59

Interactive Voice Response Banking Technology Customer Service 59

CSM Magazine

DECEMBER 8, 2021

In her time at Localz, Colette has worked with some of the biggest names in housing, utilities and field service, while also helping small to medium-sized businesses understand where to make the most impact. Colette has over 16 years of customer success and account management experience. For more information: www.localz.com .

Customer centricity 52

Customer centricity Accountability Feedback Technology 52