solutions data-insights 
CCNG
APRIL 12, 2024
We understand that integrating a new solution, whether that is AI, a point solution, an IVR, or anything else, is not an easy process. There is stakeholder buy-in, budgeting, creating a business case, outlining ROI on the solution and so much more. This is an example of static data. Let’s take modern chatbots for example.
ShepHyken
AUGUST 31, 2023
This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Use technology to optimize the customer experience To do this, you need to use the right solutions to accurately identify and resolve shortcomings in your customer journey.
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CCNG
MARCH 6, 2024
When we read the line “Some companies are already making the most of blockchain technologies for more robust security and efficiency within financial transactions and data handling, but digital transformation is vital for brands to unlock all they can deliver for their customers.” Like an outsider looking in. What does that even mean?
CCNG
AUGUST 23, 2023
With the advent of data analytics, these centers are not just handling customer inquiries; they are also becoming a goldmine of information that can revolutionize decision-making processes and enhance overall performance. The Impact of Data Analytics in Contact Centers: 1. Considerations When Implementing Data Analytics: 1.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Beyond Philosophy
APRIL 5, 2024
Eckhart Boehme , Founder and Managing Director of Unipro Solutions , emphasizes the importance of aligning customer experiences around the idea of jobs to be done, helping organizations grow faster by understanding what customers seek to achieve through their products or services.
Lumoa
JANUARY 8, 2024
They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. There’s an avalanche of text data out there. It’s full of insights, but only if we can effectively gather, structure, and analyze it. Their customers?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Advertiser: ZoomInfo
Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. of companies achieved a score indicating maturity in data management practices in the space.". B2B organizations struggle with bad data. More organizations are investing in B2B sales and marketing intelligence solutions.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day. Why customer data is important to provide a better CX. Adding too many new channels can lead to confusion and fatigue. Save your spot today!
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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