AWS Machine Learning

APRIL 24, 2024

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. In this post, we share how we analyzed the feedback data and identified limitations of accuracy and hallucinations RAG provided, and used the human evaluation score to train the model through reinforcement learning.

Engineering 97

Engineering Feedback Construction Analytics 97

Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. By harnessing the power of vast data sets, businesses can uncover deep insight into customer behavior, preferences, and trends, enabling them to tailor their services for maximum impact. Let’s take a look.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

The Northridge Group

MARCH 14, 2023

Obtaining Real-World Insights with Data Analytics Tools Healthcare organizations are awash with an abundance of clinical and business performance data, more so than companies in just about any other sector. Empower Patients with Self-Service Tools Patients love self-service tools, especially appointment scheduling solutions.

Healthcare 142

Healthcare Technology Self service Analytics 142

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 83

Analytics Feedback Metrics Surveys 83

Lumoa

JANUARY 8, 2024

There’s an avalanche of text data out there. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. So, you’re eyeing growth and a healthy ROI for your business, right?

Feedback 157

Feedback Analytics Multichannel Surveys 157

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. Are customers becoming more and more demanding with time? Geared towards smaller-scale operations with fewer agents and lower call volumes.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

AWS Machine Learning

FEBRUARY 26, 2024

Our proposed architecture provides a scalable and customizable solution for online LLM monitoring, enabling teams to tailor your monitoring solution to your specific use cases and requirements. This offers a customizable solution beyond what is possible with model evaluation jobs with Amazon Bedrock.

Metrics 111

Metrics Big data Analytics Engineering 111

AWS Machine Learning

FEBRUARY 27, 2024

Axfood has a structure with multiple decentralized data science teams with different areas of responsibility. Axfood has a structure with multiple decentralized data science teams with different areas of responsibility. Axfood is Sweden’s second largest food retailer, with over 13,000 employees and more than 300 stores.

Best practices 112

Best practices Engineering Scripts Analytics 112

AWS Machine Learning

MARCH 26, 2024

On a high level, the accounts payable process includes receiving and scanning invoices, extraction of the relevant data from scanned invoices, validation, approval, and archival. The traditional approach of using human reviewers to extract the data is time-consuming, error-prone, and not scalable. An AWS Cloud9 environment.

APIs 90

APIs Construction Analytics Enterprise 90

NobelBiz

OCTOBER 31, 2023

To put things in perspective, let’s first look at some statistics showcasing the importance of customer support: According to Email Analytics , 77% of customers are more likely to share a positive experience with brands. It’s at these moments they seek more than just a solution: Satisfactory service is the baseline expectation.

Customer Support 105

Customer Support Contact center software Call Center Analytics 105

Comm100

APRIL 10, 2024

We will also consider how AI algorithms are used to process customer data patterns to predict their service requirements – dealing with issues before they even arise. The benefits of AI in customer service also range beyond predicting the needs of the customer, with algorithms able to process data to provide valuable insights.

Customer Service 84

Customer Service Chatbots Analytics Big data 84

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. These data can be organized and analyzed to help better understand what’s happening in the call center .

Call Center 106

Call Center Management Wait times Contact Center 106

Connect

APRIL 18, 2024

The technology can also boost agent productivity with automation, real-time guidance, and performance coaching and enhance operational efficiency by reducing costs, optimising resources, and enabling data-driven decisions. However, Gen AI is not a plug-and-play solution.

Virtual Agent 74

Virtual Agent Chatbots Average Handle Time Engineering 74

The Northridge Group

AUGUST 10, 2021

Taking a deeper dive by honing-in on the data that is readily available to you and investing in the right analytics practices can help you improve customer satisfaction, propel your business forward and take your customer experience from great to even greater. Leverage Contact Center Analytics.

Analytics 162

Analytics Interactive Voice Response Contact Center Coaching 162

TeamSupport

APRIL 23, 2024

TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences. TeamSupport provides a unified approach to customer support, providing data-driven insights, knowledge sharing, and analytics at scale. TeamSupport’ solutions simplify business operations, driving success for organizations.

Customer Support 52

Customer Support Technology Analytics Feedback 52

AWS Machine Learning

APRIL 18, 2024

Slack worked with SageMaker JumpStart to host industry-leading third-party LLMs so that data is not shared with the infrastructure owned by third party model providers. This keeps customer data in Slack at all times and upholds the same security practices and compliance standards that customers expect from Slack itself.

Enterprise 94

Enterprise Analytics Metrics Accountability 94

NobelBiz

FEBRUARY 27, 2024

Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions. Curtail Operational Expenses : Cost-effectiveness is crucial.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

Fonolo

MAY 23, 2023

Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. The solutions are all based on a customer’s specific preferences, behaviors, and needs. Customer service is all about meeting and exceeding customer expectations.

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

MiaRec

AUGUST 1, 2023

As you consider Voice Analytics solutions for your contact center, you want to know if MiaRec’s cloud-based Voice Analytics solution is secure. How will MiaRec use your data? Will we use your data to train our AI models?

Analytics 76

Analytics Contact Center Customer Experience 76

COPC

JUNE 9, 2023

examine the differences between generative and analytical AI, focusing on the importance of good data and its role in delivering exceptional CX. AI is Ideal for the CX Industry The CX industry is embracing custom AI solutions for compelling reasons, and it’s no surprise why. Nexcom A/S and COPC Inc.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

The Northridge Group

MARCH 28, 2022

In our previous post , we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers. A Success Story.

Healthcare 120

Healthcare Analytics Contact Center First call resolution 120

VirtualPBX

APRIL 10, 2024

This is where we collaborate closely with you to tailor solutions to your unique needs and objectives. We’re dedicated to providing communication solutions that exceed your expectations. It serves as a central point where customers can reach out for assistance and support through various channels.

Contact Center 59

Contact Center Wait times CRM Healthcare 59

The Northridge Group

NOVEMBER 10, 2023

Fortunately, organizations can use the digital ecosystem to their advantage and enhance patient acquisition capabilities with data analytics. The healthcare data analytics market has been growing at a 1 5.3% This market has been experiencing such rapid growth for one reason: data analytics works.

Analytics 76

Analytics Healthcare Marketing Consulting 76

CSM Magazine

APRIL 18, 2024

Envision the current terrain of nonprofit activities, where data underpins every facet of donor engagement. Integrating such a system reshapes interactions with supporters, turning data points into personalized experiences that can amplify your mission’s impact. Weaving data-driven practices into these interactions is key.

Customer Support 52

Customer Support CRM Analytics Benchmark 52

AWS Machine Learning

JANUARY 10, 2024

Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. ML Engineer at Tiger Analytics. In this post, we discuss how the AWS AI/ML team collaborated with the Merck Human Health IT MLOps team to build a solution that uses an automated workflow for ML model approval and promotion with human intervention in the middle.

APIs 98

APIs Construction Engineering Analytics 98

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Enterprise 91

Enterprise Finance SaaS Analytics 91

AWS Machine Learning

DECEMBER 7, 2023

This solution also led to an 90% improvement in prediction accuracy across Turkey and several European countries. This solution also led to an 90% improvement in prediction accuracy across Turkey and several European countries. Getir is the pioneer of ultrafast grocery delivery.

Management 99

Management Engineering Analytics Construction 99

TeamSupport

APRIL 17, 2024

As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. This is where TeamSupport stands out.

Customer Support 52

Customer Support Analytics Upselling CRM 52

AWS Machine Learning

DECEMBER 19, 2023

Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge. This post was written in collaboration with Ankur Goyal and Karthikeyan Chokappa from PwC Australia’s Cloud & Digital business.

Analytics 103

Analytics Engineering Government Best practices 103

AWS Machine Learning

DECEMBER 18, 2023

International standards foster global cooperation in developing and implementing responsible AI solutions. AWS is working in a community of diverse international stakeholders to improve emerging AI standards on variety of topics, including risk management, data quality, bias, and transparency.

Government 127

Government Engineering Analytics Technology 127

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

AWS Machine Learning

APRIL 18, 2024

All of this, and more, is now possible with our newest sample solution, Live Meeting Assistant (LMA). See CHANGELOG for latest features and fixes. You’ve likely experienced the challenge of taking notes during a meeting while trying to pay attention to the conversation. Check out the following demo to see how it works.

APIs 92

APIs Accountability Analytics Entertainment 92