Global Speech Networks

JANUARY 11, 2022

Naturally, members want to know their economic health is in good hands — which means every financial institution needs a CX platform that enables personalised member experiences. Organisations must invest in solutions that address multiple elements of the customer journey simultaneously. The role of Cloud Contact Centre Technology.

Finance 52

Finance Technology Customer Experience Cloud contact 52

CSM Magazine

APRIL 26, 2022

The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. A significant proportion of customers want to speak to a person because they need help with online options, they have a complex issue or for the simple reassurance of personal contact. Meeting the CX agenda.

Customer Experience 52

Customer Experience Interactive Voice Response Finance Surveys 52

Eptica

JUNE 16, 2020

Date: Wednesday, June 17, 2020 Author: Tom Walmsley - Business Development Manager Why you can no longer ignore the cloud for CX applications. Author: Tom Walmsley - Business Development Manager As with the rest of the business world, customer service departments have been transformed by the COVID-19 outbreak.

Best practices 63

Best practices Technology Management Marketing 63

CSM Magazine

AUGUST 4, 2020

Jamie MacSween of Puzzel shares his thoughts on the consumer switch to email, and why it has become more important in contact centres, as well as how to use automated ticketing to resolve a sharp influx of customer enquiries. Coronavirus has been a catalyst for change, not least in the contact centre world.

Contact center software 52

Contact center software Contact Center Technology Personalization 52

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Most call center software solutions fall under one of these common types.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Select VoiceCom Blog

JUNE 13, 2023

AI technologies are transforming business operations, from chatbots providing instant customer support to intelligent data analytics improving decision-making. Globally, the market is projected to experience substantial growth, propelled mainly by integrating AI solutions. million full-time workers across 1,000+ companies.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Best practices 52

CSM Magazine

MAY 27, 2020

Antony Jagger, Manager, Customer Solutions, Aptean , looks at some of the challenges associated with mobilising customer services teams in the financial services sector, and asks: is a home working model sustainable in the long term? Remodelling the call centre. Of course, neither of these models is ideal. Prioritising privacy.

SaaS 52

SaaS Customer Service Management 52

JustCall

APRIL 24, 2023

This is why you must ensure that the cost of ownership remains manageable. JustCall Overview JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams. This is a cloud-based phone system designed for support teams with a focus on modernizing sales.

voip 52

voip CRM Enterprise Call Center 52

Taylor Reach Group

AUGUST 29, 2017

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 48

Contact Center Call Center Customer Experience Journey mapping 48

Livepro

JUNE 21, 2017

Rhiannon Hayes-Williams specialises in Knowledge Management and agent training, with a career spanning over 10 years Rhiannon Hayes-Williams is an expert in customer service excellence. Topic: ‘The role of knowledge management in optimising Virtual Assistants’. Courtney Zhang is Datacom’s Knowledge Manager.

Best practices 40

Best practices Consulting Consulting Government 40