solutions ai-data-solutions 
CCNG
APRIL 12, 2024
If you received a penny for every time you heard “automation” or “AI” in the contact center, you could pay off the national debt in about a month. We will examine how automation and AI are not the same in the context of the contact center, that automation can contain AI and AI can utilize automation.
CCNG
MARCH 6, 2024
Do you sometimes feel like you are playing buzzword bingo when reading anything about AI in the contact center? We have put together a simple FAQ to help ease the minds of our people who are feeling left out and want to be cutting-edge and take advantage of the AI revolution that we find ourselves in. You are not alone.
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AWS Machine Learning
APRIL 24, 2024
The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. In this post, we share how we analyzed the feedback data and identified limitations of accuracy and hallucinations RAG provided, and used the human evaluation score to train the model through reinforcement learning.
AWS Machine Learning
APRIL 16, 2024
Generative artificial intelligence (AI) is transforming the customer experience in industries across the globe. They’re often used with highly sensitive business data, like personal data, compliance data, operational data, and financial information, to optimize the model’s output.
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As more businesses embrace online channel communications, the opportunity to unlock audio data increases. How you can label, train and deploy speech AI models. In this whitepaper you will learn about: Use cases for enterprise audio. Deepgram Enterprise speech-to-text features. Overview of Deepgram's Deep Neural Network.
The Northridge Group
APRIL 15, 2024
In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. Part 2: AI and Business Processes: How can it help?
AWS Machine Learning
APRIL 18, 2024
This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. None of your data is used to train the underlying models. None of your data is used to train the underlying models.
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There is a fundamental difference between 1st generation, 2nd generation, and modern-day Automatic Speech Recognition (ASR) solutions that use 100% deep learning technology. Get the information you need to ensure your evaluation experience is efficient and yields the data you need to make your purchasing decision.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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