AWS Machine Learning

MARCH 4, 2024

Vision capabilities – Claude 3 models have been trained to understand structured and unstructured data across different formats, not just language, but also images, charts, diagrams, and more. This lets businesses build generative AI applications integrating diverse multimedia sources and solving truly cross-domain problems.

Benchmark 134

Benchmark Finance Engineering Enterprise 134

Maru Group

MAY 11, 2021

Using Maru’s Text Analytics, maximum accuracy is achievable but it needs to be considered in a framework of best practice golden rules for unstructured data analysis. Typos, misspellings, multiple word meanings, language trends and variability of sentence structure are all everyday occurrences that effect how textual data is treated.

Engineering 52

Engineering Enterprise Analytics Best practices 52

Lumoa

JANUARY 24, 2024

Example of sentiment analysis If there’s a lot of data, the categorization can be a very detailed one: instead of personnel, the categories can separate customer support personnel from sales personnel or divide the feedback about personnel into comments about their behavior, knowledgeability, responsiveness, etc.

Analytics 83

Analytics Feedback Metrics Surveys 83

AWS Machine Learning

FEBRUARY 16, 2023

Enterprises across the globe are looking to utilize multiple data sources to implement a unified search experience for their employees and end customers. Additionally, these unique data sources comprise structured and unstructured content repositories—including various file types—which may cause compatibility issues.

Enterprise 69

Enterprise APIs Engineering Best practices 69

PeopleMetrics

JULY 31, 2018

No matter how you are listening to customers (solicited, unsolicited, verified, observed), the data you will ultimately collect will be one of two types: structured or unstructured. Unstructured Feedback. Unstructured feedback is key to understanding why those satisfaction levels are what they are. Enter text analytics.

Analytics 79

Analytics Telecommunications Wireless Feedback 79

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue.

Healthcare 97

Healthcare Engineering SaaS Analytics 97

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

B2B 81

B2B SaaS Feedback Management 81

Interactions

JANUARY 26, 2023

The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. To learn more about how Interactions Trustera keeps sensitive customer data safe, check out our webinar.

Customer Service 62

Customer Service Healthcare Contact Center Surveys 62

ConvergeOne

MAY 20, 2021

Dell has led the protection of the data center with the Cyber Recovery solution, which is the only solution certified by Sheltered Harbor. The isolation limits risks associated with remote threats identifying, accessing, and corrupting the backup data. Superna Eyeglass software manages air-gap replication to an isolated Isilon system.

Engineering 78

Engineering Management 78

Inbenta

NOVEMBER 15, 2022

It enables computers to understand human language and process it as data. It also learns with data, as every time a user accepts or ignores a suggestion given by Grammarly, the AI gets smarter. Banking and financial institutions can use NLP to analyze market data and use that insight to reduce risks and make better decisions.

Chatbots 96

Chatbots Healthcare Banking Abandon rate 96

ShepHyken

APRIL 8, 2022

IDC analysts predict by 2024, 30% of Fortune 2000 companies will harness customer, product & inventory data to deploy the next best action that drives customer demand. 75% of retailers will fully integrate order and inventory data to optimize fulfillment. petabytes of unstructured data from 1 million customers every hour.

Customer Experience 184

Customer Experience Contact Center Contact center software Personalization 184

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. RAG is a popular technique that combines the use of private data with large language models (LLMs). Choose Next.

APIs 111

APIs Healthcare Scripts Enterprise 111

CustomerSuccessBox

APRIL 5, 2022

To attain that goal, you need- DATA! You need advanced analytics on customer data and their behaviors. But the real question here is- Is a dedicated Customer Data Platform (CDP) enough for that purpose? When CRM came into the picture, a 360-degree perspective of customers and their customer data analytics got a boost.

CRM 52

CRM Analytics SaaS Sales 52

Inbenta

NOVEMBER 3, 2021

The amount of content and data keeps growing, year after year, and the fragmentation of content has become a real issue. Intranet assets: websites, applications, knowledge management systems , and/or project management software. First, the “index” is an aggregation of the data to search. Types of federated, unified search.

SaaS 98

SaaS Management Marketing Personalization 98

OrecX

MAY 4, 2020

To most effectively leverage a cloud analytics platform, you want to ensure you're choosing an audio capture solution that offers hi-fidelity audio, unrestricted access to your recordings and control over how that unstructured data is shared with a transcription and analytics engine.

Analytics 79

Analytics Engineering 79

Call Journey

DECEMBER 15, 2019

Thanks to the advancement of Natural Language Processing, EVS has a global leading out of the box transcription accuracy and an open architecture structure that allows customers to consume previously unstructured data (recordings) in either Call Journey’s FREE conversation analytics software or in their own analytics environment.

Marketing 75

Marketing Analytics Technology Management 75

ConvergeOne

MAY 20, 2021

Dell has led the protection of the data center with the Cyber Recovery solution, which is the only solution certified by Sheltered Harbor. The isolation limits risks associated with remote threats identifying, accessing, and corrupting the backup data. Superna Eyeglass software manages air-gap replication to an isolated Isilon system.

Engineering 40

Engineering Management 40

CSM Magazine

JUNE 11, 2020

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. About NICE.

Enterprise 94

Enterprise Best practices Analytics Marketing 94

AWS Machine Learning

MAY 18, 2023

Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Valuable data in organizations is stored in both structured and unstructured repositories. Choose Data sources in the navigation pane. You can now also choose OAuth 2.0

Engineering 75

Engineering Management Enterprise Best practices 75

PeopleMetrics

JULY 17, 2018

Market research surveys are usually one-off, meaning that once a company gathers the necessary data, they move on to their next study. A moderator asks the group about something specific, such as whether they would consider using a new product, and the responses are recorded as a form of unstructured, qualitative feedback.

Telecommunications 210

Telecommunications Wireless Surveys Feedback 210

CSM Magazine

JULY 29, 2021

Addepto is one of the top data science and AI consulting companies operating in over 12 countries. In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development.

Real estate 98

Real estate Engineering Consulting Consulting 98

Wowdesk Blog

JUNE 16, 2020

The software allows capturing feedback from phone calls, emails, online ratings, reviews, social site comments, usability tests, survey software , interviews, group discussions, and many other unconventional channels that are used for customer feedback. . An advanced feedback system lets you go beyond data gathering.

Feedback 69

Feedback Surveys Enterprise CRM 69

JustCall

NOVEMBER 24, 2022

Regulatory Intelligence is a form of business intelligence that leverages the power of the latest technologies, such as Artificial Intelligence (AI), Natural Language Processing (NLP), Automation, and Real-Time Data Analytics, to produce relevant insights into regulatory processes. Capturing Regulatory Data.

Government 52

Government Calibration Benchmark Marketing 52

Global Response

JANUARY 22, 2024

It’s made outsourcing IT management, data storage, and software development much more accessible. Robotic Process Automation (RPA ) Robotic process automation makes it easy for businesses to create and employ software bots that mimic human actions. In 2023 alone, the average data breach cost $4.45

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

Callminer

SEPTEMBER 14, 2020

They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs. Business analysts must own the call tracking systems and actively leverage data to tune the call center policies and procedures. Andrew Tillery. MAPCommInc.

Call Center 182

Call Center Analytics First call resolution Metrics 182

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. Speech analytics solutions are either integrated into contact center software or provided as a preloaded feature.

Analytics 52

Analytics Coaching Call Center APIs 52

VocalCom

MARCH 11, 2019

When companies use big data to analyze their customers’ habits and preferences, it’s often the structured, quantitative kind that is considered. Customer sales data and contact center KPIs such as the Net Promoter Score may provide valuable information, but such numbers reveal little about your customers’ feelings and expectations.

Contact center software 48

Contact center software Big data Contact Center Customer centricity 48

CSM Magazine

MAY 26, 2023

In the current dynamic business landscape, managing data effectively has become a crucial aspect of streamlining operations. With the rapid expansion of information, organizations that leverage efficient data management strategies can quickly turn mountains of data into key insights that drive decision-making and propel growth.

Management 52

Management Government CRM Benchmark 52

AWS Machine Learning

NOVEMBER 28, 2022

The bottom layer includes foundational components (ML hardware and ML software libraries) to help customers build their own ML infrastructure, and the middle layer— Amazon SageMaker —is a fully managed ML development environment. Amazon Textract Analyze Lending makes it easy to classify and extract mortgage loan data.

Healthcare 83

Healthcare Analytics Banking Enterprise 83

Eptica

NOVEMBER 28, 2018

Author: Pascal Gauvrit - CTO It is now six months since the May 25 deadline for General Data Protection Regulation (GDPR) compliance. The legislation transformed how organizations collect, store, protect and use personal data, both of customers and employees.

Best practices 66

Best practices APIs Personalization Analytics 66

ProProfs Blog

JANUARY 24, 2019

They provide you with relevant, quantifiable data. They are close-ended and usually have a higher response rate as compared to unstructured questions. Unstructured Questions. Unstructured questions are open-ended questions that are most effective when placed at the end of the survey. Open-Ended Questions.

Surveys 60

Surveys Feedback Marketing Sales 60

CSM Magazine

MARCH 29, 2022

If you are worried about a data breach as a result of using an online form builder, you shouldn’t. 123Formbuilder is a secure form builder that allows you to easily create forms using 2000+ templates and easily collect and share data with your clients. When it comes to data collecting, they take a no-compromise, safety-first approach.

Morale 52

Morale Entertainment Employee engagement Accountability 52

Tethr

DECEMBER 8, 2021

In conjunction with the funding, software industry veteran Robert Beasley has been named CEO of the company. Our customers use Tethr to quickly turn large amounts of unstructured conversation data into insights that fuel smarter decisions, improve business performance, and ultimately increase bottom-line growth.

Analytics 93

Analytics Enterprise Sales Customer Care 93

Etech GS

JULY 31, 2019

Call centers generate data like no other department within a company. Data gleaned from internal processes such as hold times, how long it takes to resolve an issue, and the number of calls managed per shift provides valuable information for departmental and company management. How Can Companies Use All This Data?

Big data 40

Big data Call Center Analytics Healthcare 40

CSM Magazine

JULY 28, 2023

However, there is a wealth of untapped data, both structured (numbers, dates) and unstructured (emotions, events), which often remains unutilised in existing systems. To achieve this, businesses must focus on data integration, analysis, and mobile apps, transcending medium-based limitations.

Interactive Voice Response 52

Interactive Voice Response Management Self service Enterprise 52

Jon Arnold

OCTOBER 16, 2020

Next Tuesday, I’ll be speaking on a webinar about the “data deluge” that contact centers need to manage, especially for improving the all-important CX – customer experience. Clearly CX involves many moving parts, and it’s not hard to see why contact centers are getting overwhelmed with this data deluge.

Big data 98

Big data Contact Center Analytics Metrics 98

Toister Performance Solutions

DECEMBER 18, 2018

Lessonly builds easy-to-use training software that helps people do better work, so it was really helpful to have Bryan's perspective. The majority of it is unstructured, and many service leaders struggle to take advantage of this data to drive their team’s performance and continuously improve. Subscribe.

Contact Center 59

Contact Center Feedback Customer Service 59