services order-management 
Back Office Centers
MARCH 17, 2021
As ecommerce platforms evolve, the role of order processing services is becoming more and more important. It is vital for a company to keep track of each and every order, so that customers don’t face any problems. Understanding Different Stages of Order Processing. Understanding Different Stages of Order Processing.
ShepHyken
AUGUST 16, 2023
I assumed he was placing an order. It was her manager’s fault.” The explanation was simple. The manager should never have allowed one employee to run a restaurant that takes a team of people. One, it’s impossible to do everything: taking orders, cooking the food, keeping the restaurant clean, and much more.
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Beyond Philosophy
APRIL 18, 2024
It’s called Discount Tackle, and the manager knows me. So, even though I know I can get the lure cheaper somewhere else, I appreciate the personalized service and I buy all my fishing gear there. It could be at a local restaurant, with a long-time service provider, or, like me, with a small business supporting your hobby.
Beyond Philosophy
DECEMBER 22, 2023
We host Alex Mead , Global Customer Service Experience Director of Alvarez & Marsal ( alexmead@sky.com ), to discuss this crucial topic and its implications for experiences. He anticipates a future where customers can simply ask, “Where’s my order from two days ago? How can we help? Please tell us how we are doing!
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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
ShepHyken
NOVEMBER 9, 2023
This week, we feature an article by Natasha Thakkar, Content Marketing Manager at Oleeo. She writes about the five ways to become an effective and efficient customer service manager. A customer service manager’s main priority is to retain customers. Either way, this article is for you.
CX Accelerator
NOVEMBER 11, 2022
Project/Program Management. Change Management. Then there’s the organizational skills required to get the right people in the room, the communication and presentation skills needed when standing out the front of workshops, and the analytical skills required to develop personas and the accompanying service design blueprints.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day. Despite this demand, companies can still be hesitant to adopt new channels because of how difficult they can be to manage.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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