roles human-resources 
Beyond Philosophy
NOVEMBER 25, 2023
Every department in the organization plays a role in the Customer Experience. Some of them think their insular role inside operations puts a big barrier between them and how the customer feels about the organizations. However, not every department realizes it.
Beyond Philosophy
AUGUST 27, 2022
Intuition is a concept that plays a major role in decision-making for all humans. 06:31 We discuss how intuition plays a role in my Apple product obsession. 25:42 We share the practical advice we can glean from this concept and apply them to your decision making and what resources you trust. Complete this short survey.
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CCNG
OCTOBER 18, 2023
These plans should support employees in pursuing personal interests and goals, even if they don't directly align with their current roles. Being able to provide development opportunities, even outside of the role, helps the employee to see that the company genuinely cares for them.
CCNG
FEBRUARY 21, 2024
Large language models work by replicating human-like text-based content which means you can “chat” with an LLM to give it prompts and receive information. If you empower a VA with AI then it can also engage in human-like conversations while maintaining greater accuracy and efficiency compared to your highest-performing agents.
Beyond Philosophy
NOVEMBER 30, 2023
Starting with… Help People Realize How Their Role Affects The Customer Many people in the organization who do not work with customers might need help with this connection. Don’t Forget the Critical Role Human Resources Plays Human Resources (HR) significantly influences your efforts to have the whole organization embrace the customer.
ShepHyken
JULY 19, 2021
Each week I read many customer service and customer experience articles from various resources. The role is likely not here to stay. The article explains the role is “transitionary,” however I believe that there is no destination. 12 Ways To Implement Successful Employee Training Initiatives by Forbes Human Resources Council.
CX Accelerator
NOVEMBER 11, 2022
We will also provide a recommended resource for anyone looking to improve their knowledge in a specific area. While not required, the person in this role is often an extroverted visionary. Resource: Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine.
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