resources case-study-land-use-consultants 
Beyond Philosophy
SEPTEMBER 3, 2022
In my 20 years as a consultant for Customer Experience, I have been involved in several successful implementations. 26:52 After you improve your experience in a bigger way based on the first three steps, you land at Control, which is where you keep things going and improving continuously. Please tell us how we are doing!
AWS Machine Learning
MAY 23, 2023
We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. Background An MLOps pipeline is a set of interrelated sequences of steps that are used to build, deploy, operate, and manage one or more ML models in production.
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ProProfs Blog
OCTOBER 31, 2018
Bad reviews tend to go viral (as in the case of United Airlines). Lastly, although price and quality remain to be the top reasons why consumers purchase, the study also shows that 73% of consumers consider positive experience as a key driver for brand loyalty. Firms on such small scale have limited resources.
ChurnZero
NOVEMBER 29, 2022
This is a guest article by Michael Su , senior consultant of Customer Success, The Success League. We had a “land and expand” model, however, no one was actively working on expanding our customers’ deployments. Sometimes we’d get lucky, and the customer would come to us to ask for more products or services.
Fonolo
JANUARY 14, 2020
We specifically like his wrap-up of customer service blog posts that he curates from a variety of resources and publishes weekly. Despite being relatively new to the industry, Helpscout has quickly become a reliable resource for customer experience professionals. Top Pick: Creating a winning customer-centric marketing strategy.
CustomerSuccessBox
MARCH 27, 2019
According to a study, the Life-Time Value of a Customer (LTV) should be at least 3 times the Cost of Acquisition (CAC). Their requirements, expectations, use cases are different. Is it going to be on the basis of use cases or the plan that they are on or some other factor? Segment the customers.
NobelBiz
JULY 31, 2023
Think of it as an airport’s air traffic control system: just as planes are queued and scheduled for landings based on priority and availability, calls are queued based on a set of pre-determined criteria. Empowered with this knowledge, decision-makers can fine-tune strategies, optimize resource allocation, and enhance agent training.
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