ClientSuccess

NOVEMBER 9, 2022

High-performance sales and marketing teams have relied on operations resources for years to streamline operations, optimize workflows, and ensure efficient processes. Here are three considerations to take into account when it comes to investing in customer success operations: 1. The right solutions allow CSMs to do more with less. .

SaaS 68

SaaS Metrics CRM Sales 68

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. Excellent user experience . Custom routing . High security standards .

Government 76

Government CRM SaaS Marketing 76

ClientSuccess

APRIL 25, 2018

For those just joining our blog series CSM from the Trenches , welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Let’s move forward with this week’s blog post! Ensure Customer Onboarding Readiness.

Best practices 42

Best practices SaaS Sales Surveys 42

ClientSuccess

FEBRUARY 23, 2018

For those just joining our blog series CSM from the Trenches , welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Let’s move forward with this week’s blog post! Defining the Success Criteria—A Must.

Best practices 46

Best practices Customer Experience SaaS Metrics 46

Comm100

NOVEMBER 14, 2017

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. To ensure that you stand out in this market, it is imperative that you maintain and constantly build upon your skills and knowledge – as on-the-job experience will only take you so far.

Customer Service 43

Customer Service Morale Education Call Center 43

ClientSuccess

NOVEMBER 15, 2017

Mapping out the customer journey isn’t just for small start-ups or unicorn companies. It can be tempting to write off this extra step if your company is part of a larger, more mature marketplace as the customer experience is likely well documented and established. What Is Customer Lifecycle Management?

Enterprise 40

Enterprise Journey mapping Management Benchmark 40

ClientSuccess

MAY 31, 2018

For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. From : McKayl Bergman ; Head of Lucidpress Customer Success. Mentor Questions. Company : Lucid Software.

Best practices 40

Best practices SaaS Engineering Enterprise 40