Select VoiceCom Blog

MARCH 21, 2023

With many people working remotely , financial experts see the risk of a global recession looming as artificial intelligence (AI) is set to antiquate thousands of jobs in the coming years. In creating strong plans, you might encounter the words “business continuity” and “business resilience.” What is Business Resilience?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Government Surveys 52

Anexa BPO

OCTOBER 16, 2022

Managing financial risk is one of the cornerstones of successful financial organizations – these include credit risk, market risk, along with funding and liquidity risk. The analysis of how these other sectors manage critical infrastructure could be of great benefit to the finance industry.

Telecommunications 52

Telecommunications Finance Banking Automotive 52

ConvergeOne

NOVEMBER 1, 2022

Digital transformation can deliver a number of significant benefits for organizations, including more data-driven business insights to drive new opportunities, increased agility, enhanced customer and employee experience, a more productive workforce, greater collaboration with partners, improved competitiveness and higher profits—to name a few.

Construction 88

Construction Surveys Marketing Technology 88

Beyond Philosophy

APRIL 21, 2021

How to Build UNBREAKABLE Relationships With Your Customers. Over time that can result in a loss of relevancy to their customers and an inability to keep their customers. Moreover, they lose out on forming solid relationships with customers that allow brands to enjoy the benefits of customer-driven growth.

Consulting 195

Consulting Consulting Customer Experience Surveys 195

JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. Dealing with difficult customers 4. Manageable workloads 2. Allow breaks 8.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

CSM Magazine

MARCH 8, 2024

At Sabio’s Disrupt 2024 in London earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with artificial intelligence (AI). ” And yes, you did read those opening paragraphs correctly!

Finance 52

Finance Banking Technology Engineering 52

Anexa BPO

JANUARY 18, 2022

In the face of unpredictable markets along with increasingly frequent shocks and disruptions, companies are focusing on improving their resilience. So how do companies develop resilience in a business world where volatility has become a global constant? Rethink Asset Strategy. Transform for Agility.

outsourcing 52

outsourcing Transportation Customer centricity Marketing 52

CSM Magazine

MARCH 28, 2024

The evolving landscape of customer support in these casinos plays a pivotal role in sustaining player trust and satisfaction. Especially at Ethereum-friendly casinos, players expect responsive and helpful customer support to address their queries promptly.

Customer Support 52

Customer Support Education Chatbots Accountability 52

Outsource Consultants

DECEMBER 21, 2023

Plus, businesses in banking, financial services, and others are busy wrapping up the year and prepping for the next. Specialization and Innovation: A New Era of Customer Support Gone are the days when outsourced call centers merely answered calls. Customers are everywhere – social media, emails, chats – and they want answers now.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

AWS Machine Learning

NOVEMBER 22, 2023

Building a production-ready solution in AWS involves a series of trade-offs between resources, time, customer expectation, and business outcome. The AWS Well-Architected Framework helps you understand the benefits and risks of decisions you make while building workloads on AWS.

APIs 83

APIs Accountability Enterprise Transportation 83

ChurnZero

FEBRUARY 1, 2024

In a world where employee turnover can instantly jeopardize customer renewals and retention, multithreading is an essential churn reduction strategy. If you have a customer success platform (CSP), you can be able to segment them quickly so your CSMs aren’t overwhelmed, and set up a weekly cadence. A: It’s a common scenario.

Accountability 52

Accountability CRM Sales Enterprise 52

24-7 InTouch

JANUARY 9, 2024

As a brand with a strong commitment to education accessibility, our partner required optimized language support to ensure they could continue to service customers cost-effectively in their own spoken language from their offshore centers of excellence.

Customer Experience 52

Customer Experience Average Handle Time Education Government 52

CCNG

JULY 12, 2020

CCNG is working through our network of colleagues and resources to help share information, insights, and ideas on maintaining strong customer care, employee support, and business continuity during this challenging period. These articles and resources offer specific starting points we hope you’ll find helpful. COVID-19 Is Here. March 15, 2020.

Contact Center 221

Contact Center CCNG Best practices Government 221

AWS Machine Learning

MAY 23, 2023

Thinking of ML in terms of pipelines that generate and maintain models rather than models by themselves helps build versatile and resilient prediction systems that are better able to withstand meaningful changes in relevant data over time. This is a guest blog post co-written with Vik Pant and Kyle Bassett from PwC.

Engineering 74

Engineering Government Calibration Scripts 74

AWS Machine Learning

NOVEMBER 22, 2023

When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. The IDP Well-Architected Custom Lens in the Well-Architected Tool contains questions regarding each of the pillars. This post focuses on the Performance Efficiency pillar of the IDP workload.

APIs 93

APIs Metrics Enterprise Benchmark 93

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

CSM Magazine

AUGUST 24, 2021

This phenomena, labelled the ‘pingdemic’, has resulted in 600,000 people being told to isolate by the NHS COVID app in one week, causing disruption to services across the country and widespread staff shortages. For instance, customer service teams with a more traditional approach are now at risk of disruption. and Google.

Transportation 96

Transportation outsourcing Customer Service Surveys 96

Momentum Telecom

MARCH 6, 2024

In today’s business landscape, organizations are increasingly reliant on cloud applications and services to drive growth, collaboration, and innovation. Experts predict businesses will spend nearly $200 billion on software as a service (SaaS) solutions alone in 2023.[1] With the global SD-WAN market expected to reach $8.4

SaaS 52

SaaS Management Technology Marketing 52

Comm100

MAY 16, 2023

Lack of coherent security strategy Compared to the high level of risks involved, colleges and universities rarely implement a coherent security strategy across departments. By proactively identifying and addressing security risks, higher education institutions can better protect themselves and their students from cyber attacks.

Education 76

Education Chatbots Engineering Banking 76

Integrity Solutions

APRIL 8, 2024

Unfortunately, managers and salespeople alike usually end up frustrated when the needle still won’t seem to budge. Sales has always meant navigating highs and lows, dealing with rejection and remaining focused in the face of new business demands and pressures. We not only see it every day in practice, our research also bears it out.

Sales 73

Sales Coaching Personalization Surveys 73

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 84

Best practices Metrics Feedback Enterprise 84

Global Response

JANUARY 22, 2024

Let’s look at three more nuanced ways AI is shaping the industry: AI-powered chatbots and virtual assistants enhance the customer support live agents provide. When paired with the proper amount of human touch, AI-powered chatbots improve customer satisfaction and engagement.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

Integrity Solutions

APRIL 8, 2024

Unfortunately, managers and salespeople alike usually end up frustrated when the needle still won’t seem to budge. Sales has always meant navigating highs and lows, dealing with rejection and remaining focused in the face of new business demands and pressures. We not only see it every day in practice, our research also bears it out.

Sales 64

Sales Coaching Personalization Surveys 64

DMG Consulting

JANUARY 30, 2024

Thanks to AI, the CCaaS Sector Comes on Strong View this article on the publishers website The contact center-as-a-service (CCaaS) market continues to thrive despite challenging macroeconomic conditions. While there is still room for improvement, CCaaS providers are listening and responding to customer concerns.

Contact Center 48

Contact Center CRM Enterprise Self service 48

Integrity Solutions

OCTOBER 23, 2023

You might have some natural talent in talking and gaining rapport with customers or hunting down leads, but until you understand and build confidence and competence in those often more elusive areas, you’ll be limited in how far you can go. Sales, at its core, is about solving customer problems. You need a lot of support.

Sales 114

Sales Coaching Education Feedback 114

Vcaretec

SEPTEMBER 11, 2023

All active firms who want to grow in the market with a sizable client base must provide better customer assistance. Better customer service enables seamless management of non-essential business activities, ensuring an undivided focus on key skills. Flexible call center services may be obtained through outsourcing.

outsourcing 52

outsourcing Call Center Multi-channel support Calibration 52

Back Office Centers

DECEMBER 19, 2022

It isn’t easy to make customers want to buy your products when you’re trying to sell them online. The success of the eCommerce business depends on reliable and skilled eCommerce Order processing services in addition to your marketing efforts. Why should Order processing services be outsourced?

outsourcing 40

outsourcing Sales Marketing Management 40

Integrity Solutions

JUNE 23, 2022

Regardless of whether it’s six months or five years away, mild or steep, the risk of a downturn is always there, and that means the time to develop a recession-proof business is now. Start With Developing a Recession-Proof Customer Strategy. Here’s what a recession-proof customer strategy might look like.

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Coaching Sales Accountability Consulting 75

Hello Customer

APRIL 3, 2020

Others are thinking about new ways to service customers. In our weekly digest, we'll highlight positive stories from brands that are showing resilience and that are innovating for the greater good. Many organisations are offering their services to companies who are trying to keep their heads above water.

Transportation 69

Transportation Technology Management Customer Experience 69

Call Experts

MAY 20, 2021

When a business contracts a third party to perform several services related to back and front office operations. For many years, the outsourcing market has grown, and services have become more easily accessible. Do you need to outsource a service now? Your business gains from outsourcing. Contact us. How does it work?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Outbound sales Surveys 52

Nicereply

MAY 2, 2022

All jobs are stressful to some degree, but it’s particularly tough for customer support agents. Working in customer support involves a high level of job-related stress. Your support team is emotionally responsible for the well-being of your customers, and constantly demonstrating empathy all day can lead to fatigue.

Morale 98

Morale Customer Support Feedback Management 98

AWS Machine Learning

JUNE 5, 2023

This provides an accelerated and more efficient way to find hyperparameter ranges, and can provide significant optimized budget and time management for your automatic model tuning jobs. The SageMaker Automatic Model Tuning team is constantly innovating on behalf of our customers to optimize their ML workloads.

APIs 77

APIs Enterprise Benchmark Metrics 77

JustCall

NOVEMBER 24, 2022

As a result, regulatory intelligence services boost efficiency in regulatory management and processing (in the present and for the future), improve stakeholder participation, grant transparency, fine-tune requirement prediction, act as a competitive differentiator, and more. Read all about it here! What is Regulatory Intelligence?

Government 52

Government Calibration Benchmark Marketing 52

JustCall

NOVEMBER 25, 2022

The PBX or private branch exchange is a critical piece of infrastructure at large and small organizations, routing communications internally, externally, and in between. To start with, there are two central PBX systems, the traditional on-premise system that’s been around for decades and the relatively newer hosted PBX platforms.

voip 52

voip Interactive Voice Response Benchmark Call Center 52

AWS Machine Learning

DECEMBER 1, 2022

The world is at increasing risk of global food shortage as a consequence of geopolitical conflict, supply chain disruptions, and climate change. To meet the excess demand, farmers need to maximize crop yield and effectively manage operations at scale, using precision farming technology to stay ahead.

APIs 74

APIs Analytics Engineering Technology 74

ChurnZero

NOVEMBER 4, 2022

With sweeping layoffs, forecast misses, and budget cuts in the news, there’s one question running through the mind of every Customer Success leader right now: What can I do to prepare my department for the impacts of the economic downturn? Difficult conversations lead to deeper customer connections.

SaaS 98

SaaS Customer centricity Finance Best practices 98

Talkdesk

APRIL 29, 2019

Talkdesk understands that the confidentiality, integrity and availability of our customers’ data is vital to your business operations and our own success. In this post, we cover the topics of incident management, business continuity, third-party risk management, and compliance and accreditation.

Enterprise 42

Enterprise Contact Center Cloud contact Metrics 42