published-work 
ShepHyken
NOVEMBER 7, 2023
So, here is the Customer Hierarchy of Needs : Products that Work: We start at the base of the pyramid with a basic need: whatever the customer buys from you must do what it’s supposed to do. If you publish any of these or have brand promises, you must live up to them. Are they in alignment with your customers’ expectations?
TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Before joining HotDoc, Agnes spent 4 years at Apple.
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Verint
DECEMBER 20, 2017
On December 12, 2017, the Article 29 Working Party (“Working Party”) published its guidelines on transparency under Regulation 2016/679 (the “Guidelines”). The Working Party recommends processing information be provided in a “layered” structure that allows data subjects to navigate easily through the information.
Beyond Philosophy
APRIL 4, 2020
candidate from the University of California, San Diego, shares her findings with us regarding why incentives work. The Harvard Business Review also published an article about her results, “ Why We’re Incentivized by Discounts and Surcharges ” in February of this year.
CCNG
MAY 17, 2023
To work in a customer service environment ChatGPT will always need a well-managed Knowledge Management system for it to retrieve its answers from that allows them to govern the information and have full control of the narrative. Information on the internet is often Marketing, self-promotion or an opinion.
ShepHyken
AUGUST 17, 2022
At the time the book was published more than 30 years ago, Carlzon’s wisdom was timely. In short, if the tray table is damaged or doesn’t work, the passenger may wonder what other airplane parts aren’t working – such as the landing gear! . Carlzon’s definition of the Moment of Truth was: .
CCNG
JANUARY 17, 2024
and Canada are not actively engaged or are actively disengaged at work, despite these best efforts by contact center leaders. What’s concerning is that Gallup's 2023 State of the Global Workplace Report and other recent studies report that a staggering 69% of employees in the U.S.
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