providing-customer-service-to-those-with-varying-needs 
CSM Magazine
MAY 29, 2019
There’s no one right way of providing good customer service. Because people are so different, complex and unique, dealing with each customer requires a different set of skills and considerations. Still, it’s easier said than done, so what can be done here that ensures companies provide the right manner of care?
ShepHyken
NOVEMBER 1, 2022
Serve and Sell Your Customers with An Amazing Digital CX. Creating the Digital Experience That Builds Trust with Your Customers. He shares how organizations can establish a strong digital brand identity, share knowledge, and create lasting relationships with their customers through social media platforms.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
MAY 28, 2021
Business relationships are a lot like customer relationships. However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). Today we will go through those differences with our 5 Rules for Managing Your Customer Experience in B2B relationships.
CCNG
NOVEMBER 9, 2021
There is little sense for companies to host these business critical applications themselves, for reasons we don’t need to recount here. There is little sense for companies to host these business critical applications themselves, for reasons we don’t need to recount here. Everyone wants it, needs it, and claims they have it.
Advertisement
What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
CCNG
FEBRUARY 24, 2022
One way to find hidden workers is to reconfigure systems to identify applicants who have needed skills, instead of focusing on resumes. One way to find hidden workers is to reconfigure systems to identify applicants who have needed skills, instead of focusing on resumes. Research conducted in partnership with Accenture and Joseph B.
Beyond Philosophy
APRIL 11, 2024
Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. The reason I do is because over half of any experience is highly influenced by customer emotions, which, among other things, motivate customers to act. So, what does a job to be done have to do with customers?
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
45 
Let's personalize your content