Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20
Aspect
JULY 15, 2020
Many have found that while some agents can be more productive at home, other agents simply don’t perform well with that much freedom. On July 14, Aspect released a new version of the Aspect Workforce Optimization Suite including Workforce Management (WFM) , Quality Management (AQM) and Performance Management (APM).
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