Nicereply

APRIL 21, 2022

Video is one of the most engaging, accessible, and eye-catching ways of promoting and successfully marketing a business nowadays. The rise in video use by so many brands has demonstrated the tremendous value that this type of marketing can bring to a company.

Customer Service 98

Customer Service Scripts Consulting Consulting 98

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. From the audience perspective, customers use it to keep updated about the latest products, brands and deals.

Enterprise 52

Enterprise Analytics Marketing Sales 52

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. And stay tuned for some exciting announcements on Totango product innovations coming soon!

Enterprise 85

Enterprise CRM Sales Customer retention 85

JivoChat

AUGUST 31, 2022

Understanding the best video format for Instagram is an important factor in conquering your audience. billion monthly users in 2022 , this is the second largest social media network in the world, and they have been encouraging creators to produce more video content. . What is the Best Video Format for Instagram? Video Feed.

Scripts 75

Scripts Analytics Metrics Surveys 75

TechSee

MAY 19, 2020

Product registration – the process of capturing new customers’ information – enables brands to connect directly with consumers and engage with them during their relationship with the company. The challenge for brands is to get their customers to take that first step: register their products. Product registration process trends.

Self service 207

Self service Sales Customer effort Technology 207

JivoChat

APRIL 24, 2023

If you’re looking for a way to take your brand to the next level, short-form video might just be the solution you’ve been searching for. In fact, you can use short-form videos to supercharge your brand’s growth and reach a wider audience than ever before. What is a short-form video?

Marketing 75

Marketing Sales Personalization 75

JivoChat

NOVEMBER 9, 2022

If you want to start a channel on YouTube, it’s fundamental to know how to post a video on YouTube. The platform offers an incredible space for content creators who can upload their videos in different formats, including MOV, MP4, and AVI. The first step towards how to post a video on YouTube is creating a channel.

Accountability 75

Accountability Personalization Marketing Management 75

JivoChat

SEPTEMBER 15, 2022

They could be long-form written texts, microblogging, photo sharing, or video content. Standing at 2022, we have to be highly video-centric, not because the other content forms don’t work, it’s because the other content forms don’t work as effectively and efficiently as video content works! 51% more traffic.

Marketing 75

Marketing B2B Education Advertising 75

JivoChat

JUNE 19, 2022

Explainer videos can be a useful tool when you communicate with your customers. But, to do that, it’s important to know how to create high-quality videos, which were well developed and edited. What is an Explainer Video. What is an Explainer Video. Types of Explainer Videos. Animated Explainer Video.

Customer Support 75

Customer Support Scripts Education Surveys 75

Spearline

DECEMBER 8, 2020

Video conferencing has become a core facet of the year 2020, enabling organizations to communicate, family and friends to stay connected, and even for medical practitioners to assess their patients. By 2024 , research projects that the video conferencing industry will be worth US$20 billion. Departure from in-person meetings.

Technology 90

Technology Personalization Accountability Marketing 90

VirtualPBX

APRIL 1, 2021

Keep the production and efficiency high and your meetings short with our new Video Conference Survivor feature. Video Conference Survivor is offered exclusively at VirtualPBX, so don’t waste time in another meeting without it. How Video Conference Survivor Works. Try something new in your company meetings! Vote them off!

Morale 98

Morale Metrics Personalization 98

ProProfs Blog

JANUARY 7, 2022

Up for launching a new product or business idea or improving an existing product? To steer yourself towards success, it is essential to measure its product-market fit. Meaning: Whether there is a market demand for your product or not. But how do you measure product-market fit ? What is Product-Market Fit?

Marketing 78

Marketing Surveys Customer retention Metrics 78

Enghouse Interactive

JUNE 24, 2021

Video Outperforms All Other Contact Center Communications Channels. With digital transformation accelerating across all industries, companies are now leveraging video-based capabilities to transform their customer experience (CX). With the realities resulting from Covid-19, video has become the most e?ective

Contact Center 69

Contact Center Customer centricity Technology Customer Experience 69

Enghouse Interactive

JANUARY 27, 2021

Video outperforms all other communications methods when agents and customers need to quickly resolve an issue. This blog will provide some insight into the benefits that can be extracted from video along with how. Video is the new Face-to-Face. Revenues – when using video as a communications channel, 59.1% without video.

Contact Center 92

Contact Center Technology Customer centricity Analytics 92

NobelBiz

FEBRUARY 7, 2023

Contact center can play a crucial role in improving services and products by providing insights and feedback that can inform strategic decision making. The theme of using customer experiences to inform product and service improvement has been present for three decades, even though the labels and emphasis may change over time.

Customer Service 52

Customer Service Contact Center Feedback Customer Experience 52

InGenius

JULY 16, 2018

Productive reps are the backbone of any contact center. Common pain points like repetitive data entry, clunky call transfers, and complicated call-wrap up can all decrease agent productivity and employee satisfaction. Maximize productivity with these CTI features. Luckily, there’s a solution.

Contact Center 149

Contact Center Call Logging CRM Enterprise 149

HGS

JUNE 20, 2018

I See You: Staging Better CX, Using Video. 3: Smartphone Video Camera Support Is a Gamechanger, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in a higher CSAT and NPS score for your business. . By Mandeep Singh Kwatra, HGS Vice President, Solutions and Capabilities.

Upselling 100

Upselling Average Handle Time Education Customer effort 100

delighted

APRIL 27, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. For many product managers, customer feedback is the key to making a product successful. This is why carefully structuring and selecting the product survey questions you ask your customers is so important. Product survey best practices.

Feedback 98

Feedback Surveys Management Advertising 98

NobelBiz

OCTOBER 25, 2022

The future is about a collaborative ecosystem strategy versus a bunch of different companies with different products, a future where you’re gonna be able to work off other companies' core competencies and strengths to help you where you’re strong and ultimately give better visibility and better self-service.

Self service 52

Self service 52

Taylor Reach Group

MAY 14, 2019

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Most major video game companies are shifting to a “games as a service” model where you purchase a game with the expectation of playing it months, even years, down the line. by JD Fairweather. Rebuild Trust.

Customer Service 121

Customer Service Consulting Consulting Morale 121

delighted

JANUARY 19, 2023

Every quarter, we share out a video that recaps the Delighted product updates that were released over the past three months. This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. The post Delighted 2022 product highlights appeared first on Delighted.

Surveys 52

Surveys Engineering Accountability Feedback 52

Beyond Philosophy

DECEMBER 22, 2015

There’s social media, of course, in the form of micro-blogs and blogs, but also community involvement, articles, and product and service ratings. The element of content getting the most attention – and the greatest year-to-year rate of increase – is video marketing, aka rich video. Why and how?

Marketing 231

Marketing Engineering Consulting Consulting 231

VirtualPBX

JUNE 12, 2020

For a quick update on the state of our Video Calling beta test, our COO, Lon Baker, provided some insight about what’s been going on behind the scenes. Foremost, Baker expressed his excitement about the impact that video will have on VirtualPBX in the years to come. “I I’m excited to see this come to pass. The Testing Process.

Feedback 85

Feedback Technology 85

aircall

NOVEMBER 16, 2022

3CX mainly caters to remote teams, offering straightforward features like call, video, and live chat that are easy to deploy from anywhere. But if your business does a large amount of business over the phone, the limited features and pricing model may restrict productivity and growth and keep you from utilizing better options.

CRM 62

CRM call center software APIs Government 62

Eptica

DECEMBER 11, 2020

Date: Friday, December 11, 2020 Author: Pauline Ashenden - Demand Generation Manager The benefits of bringing video into the contact centre. Author: Pauline Ashenden - Demand Generation Manager Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate. Share this page on: Tweet.

Best practices 66

Best practices Marketing Technology Customer Service 66

Back Office Centers

NOVEMBER 1, 2023

Businesses that were deemed unnecessary closed down completely, while those that were deemed necessary had to change by offering delivery and personal shopping services, curbside pickup for anything from groceries to sporting goods, video conference workouts, and so forth. Furthermore, it continues after the product is delivered.

outsourcing 61

outsourcing Sales Management Marketing 61

VirtualPBX

JUNE 26, 2020

Video calling empowers businesses of all sizes and industries to communicate and collaborate in ways that extend beyond virtual meetings. Here’s why you should now, more than ever, begin using video at your organization. Increase Productivity. Over the years we’ve learned that video calls can accomplish what voice calls cannot.

Telecommunications 75

Telecommunications Airlines Morale Analytics 75

JivoChat

OCTOBER 10, 2022

Thankfully, productivity tools make it easier to: stay organized. Choosing the Best Productivity Tools. There are hundreds of productivity apps, each designed to help you accomplish different purposes. There are hundreds of productivity apps, each designed to help you accomplish different purposes. simplify collaboration.

Enterprise 75

Enterprise Management Personalization Contact Center 75

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Benefits to agent productivity.

Contact Center 111

Contact Center Average Handle Time First call resolution Self service 111

CSM Magazine

JANUARY 9, 2024

Creating a comfortable and productive home office is essential for maximizing your efficiency and well-being. Ergonomic Furniture: Your Backbone of Comfort Investing in ergonomic furniture is crucial for creating a comfortable and productive workspace. Take some time to declutter your home office regularly.

Personalization 52

Personalization Technology Management 52

CSM Magazine

JULY 26, 2022

Top 7 Ways to Improve Video Conferencing. If you have access to the Internet, whether you’re in the office, on the beach, hiking in the mountains or on a plane, you can easily participate in video meetings. The iMind video calling platform can be accessed from any device for maximum mobility. Make video calls!

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VocalCom

FEBRUARY 19, 2018

Video has been a popular medium for ages, but never has it shown as much potential for business as it does today. Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Make videos short and relevant.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

Hodusoft

OCTOBER 23, 2020

In the present scenario, there has been a drastic rise in the video conferencing trends through various platforms like Whatsapp, Skype, Facebook messenger, etc. Indeed, they have raised the standards of video conferencing for businesses. Ultimately, this helps the clients to get insights into the financial products and offerings.

Contact Center 52

Contact Center Contact center software First call resolution Upselling 52

VirtualPBX

JANUARY 12, 2021

Voice, video, and texting all have a role to play. Top 2021 Video Feature. Though we don’t want to be redundant with our names and titles here, the winner of the VoIP calling feature for video is Video Conferencing. You can complete video calls between multiple users exactly like you would with audio-only calls.

voip 72

voip Personalization Sales Customer Support 72

kommunicate

MAY 5, 2022

Here they are: WhatsApp video messages and Rich message support WhatsApp video messages: We now support video messages on WhatsApp!! The post Here’s What’s New from April 2022| Kommunicate Product Updates appeared first on Kommunicate Blog. Users who had a hard time explaining [.].

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kommunicate

MAY 5, 2022

Here they are: WhatsApp video messages and Rich message support WhatsApp video messages: We now support video messages on WhatsApp!! The post Here’s What’s New from May 2022| Kommunicate Product Updates appeared first on Kommunicate Blog. Users who had a hard time explaining [.].

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Beyond Philosophy

APRIL 11, 2024

First, I want to thank Boehme for taking the time to submit the video. Next, it’s interesting that Boehme thinks that many organizations struggle to understand how customers want to improve their lives and to translate these insights into an effective product, marketing, and sales strategy. Suppose your product is a drill.

Customer emotions 195

Customer emotions Marketing Personalization Sales 195