Help Scout

AUGUST 22, 2023

Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout. Read the full article

81

81

Help Scout

AUGUST 22, 2023

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article

75

75

Help Scout

AUGUST 22, 2023

Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout. Read the full article

75

75

AWS Machine Learning

APRIL 11, 2024

Huang included the AWS and NVIDIA collaboration on a slide during his keynote , highlighting the following announcements. Amazon Robotics and NVIDIA’s long-standing collaboration regarding innovations in advanced simulations was also highlighted. The GTC keynote had over 21 million views within the first 72 hours.

Entertainment 100

Entertainment Marketing Best practices Technology 100

ShepHyken

APRIL 1, 2019

How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report by Sarah Patterson. Salesforce) Today, we’re releasing a new research report that shows just how trends in customer service are evolving in this hypercompetitive customer landscape.

Customer Service 246

Customer Service Chatbots Engineering Analytics 246

AWS Machine Learning

DECEMBER 22, 2023

Large language model (LLM) training has surged in popularity over the last year with the release of several popular models such as Llama 2, Falcon, and Mistral. In this post, we highlight new features of the Amazon SageMaker model parallel (SMP) library that simplify the large model training process and help you train LLMs faster.

Scripts 100

Scripts APIs Engineering Finance 100

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

Guru

OCTOBER 19, 2020

You can check out highlights of some of the essential CX conversations below, and catch up on all of the sessions here. Learn how Slack built processes for collecting and updating internal knowledge around product launches and how you can scale and standardize your own product release processes.

Customer Support 118

Customer Support Best practices Management 118

Help Scout

DECEMBER 17, 2021

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article

80

80

ShepHyken

AUGUST 14, 2020

Thus, every brand needs to adjust its products and services to become a part of the customer’s life. #2. Getting customers involved after posting relatable product content on social networking sites can be a good idea. Content can be designed to raise revenue, sell products, educate, or entertain the consumers.

Customer Experience 318

Customer Experience Entertainment Sales Healthcare 318

Help Scout

AUGUST 22, 2023

Release Notes is an ongoing series that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article

52

52

ChurnZero

FEBRUARY 15, 2024

Highlighting their existing skills helps encourage them to participate and create relevant content. For instance, transform your release notes into engaging posts. Since release notes tend to be technical and dry, focus on the most noteworthy updates and highlight their benefits. 5: Offer support along the way.

Analytics 52

Analytics Personalization Management 52

Help Scout

JULY 11, 2023

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article

40

40

JivoChat

JULY 24, 2022

Do you want to learn how to make Instagram highlight covers? Located below the bio information on your Instagram profiles, the highlights are used to put together stories about the same topic that you wish to share with your followers, instead of having them disappear after 24 hours. . How to Make An Instagram Highlight.

Accountability 75

Accountability Personalization 75

CSM Magazine

SEPTEMBER 21, 2023

Calabrio, the workforce performance company, has released its annual analysis of the contact centre market, the State of the Contact Centre 2023: Activating the Agent of the Future. Just 49% of managers believe that remote workers are meeting productivity expectations today, which is 24% lower than in 2020.

Customer Service 59

Customer Service Customer centricity Analytics Contact Center 59

Help Scout

MARCH 22, 2022

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article

52

52

ClientSuccess

APRIL 5, 2022

Understanding how likely a user is to recommend your product or service is critical to gauging your team’s position and success in the industry. But there is still so much your users can tell you about their experience, how your product can become even more user-friendly, and even where your product roadmap can grow.

Surveys 52

Surveys Feedback SaaS 52

Fonolo

OCTOBER 30, 2018

Just recently, the brand released its latest campaign , one documenting its efforts to bring a Kenyan hockey team to Canada to experience the game in its country of origin. to highlight how T-Mobile is striving to create a more positive call center experience for its customers. Deliver Your Brand Experience in an Exceptional Way.

Marketing 164

Marketing Customer Service Advertising Call Center 164

AWS Machine Learning

JULY 5, 2023

In this post, we present an interesting approach for highlighting text as it’s being spoken using Amazon Polly. This enables the client to dynamically highlight the text as it’s being spoken. Our solution can be extended to perform additional tasks besides highlighting text.

APIs 68

APIs Chatbots Education Accountability 68

Totango

DECEMBER 23, 2019

Product update 22, 2019 Campaign . Today we bring you some highlights from our year. . Quarterly Release Themes. This year we announced our 4 quarterly releases cadence theme – ‘Desired vacation destinations,’ delivering new features and value in bi-weekly sprints that each roll up to the quarterly theme.

Best practices 63

Best practices Management 63

JivoChat

MAY 3, 2023

So, reasonably priced products are more appealing as they offer the most value for their money. The products need to be accessible to become popular. Lastly, they are more likely to develop brand loyalty and stick with your products and services in the long run. User-generated content allows them to tag products with ease.

Advertising 75

Advertising Marketing Accountability Sales 75

Cisco - Contact Center

FEBRUARY 18, 2020

Cisco is addressing these needs with Release 12.5 – our latest software for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Unified Contact Center Express, and Hosted Collaboration Solution for Contact Center. Highlights of What’s New. For more information on Release 12.5, Licensing Made Simple.

Contact Center 116

Contact Center Enterprise Self service contact center solutions 116

JivoChat

MAY 15, 2023

Sell new books: once more you have the option to sell physical books and e-books, but you will need to define how to source your products, and what type of books you wish to sell. Backlist: this is the publisher’s list of books that they have released in the previous year or season.

Analytics 75

Analytics Sales Marketing Management 75

Lumoa

MARCH 9, 2023

By understanding that their customers care deeply about the products they buy and how they are created, Lush has taken steps to address these concerns. The release of the “ How It’s Made ” videos is a perfect example of this.

Customer Experience 169

Customer Experience Accountability Customer Service Customer Care 169

Aspect

MARCH 2, 2020

Users of Aspect® Workforce Management know that our workforce optimization solutions increase productivity for agents while enhancing their work lives—from flexible scheduling to easily managing their schedules via smartphone. . An exclusive sneak preview of the WFM product roadmap delivered by Aspect Product Management.

Management 62

Management Customer Experience 62

Quadient

SEPTEMBER 16, 2022

As a Customer Experience focused company with rapidly expanding software businesses, the Quadient team spends a lot of time analyzing our clients' journeys with our products and services, as well as the journeys of their customers that our software supports. Product line category. Fri, 09/16/2022 - 19:19. How far has it come?

Journey mapping 52

Journey mapping SaaS Marketing Analytics 52

Totango

MAY 20, 2020

SuccessBLOCs continue to be a focus for the second release of our Belize update. Tags are used to automatically highlight important insights about accounts and users and play an important role in triggering automation like SuccessPlays and Campaigns. Stream Account & User Tag Information Using Customer Data Hub API.

APIs 62

APIs CRM Best practices Accountability 62

Spearline

MARCH 22, 2022

Spearline has today released its latest whitepaper titled “ 2021 Telecoms Quality of Service Report” , providing vital insights into the global telecommunications industry. The whitepaper highlights how countries perform on connectivity and audio quality and how China and the US compare.

Telecommunications 40

Telecommunications Enterprise Accountability Technology 40

JivoChat

DECEMBER 19, 2021

It focuses on delivering value to customers by building products that will meet their needs. The customers can try the product, give their feedback, and include this in the project, enabling them to perfect it. It saves time and makes it easier to certify that the final product will be aligned with the expectations. .

Management 52

Management Analytics Feedback SaaS 52

Horizon CX

DECEMBER 1, 2023

Drawing parallels with the timeless narrative of “Death of a Salesman,” we uncover the dynamics of selling not just a product but a mindset, while also examining the emotional mindset of leaders who often prioritize revenues and profits over customer-centric approaches.

Automotive 52

Automotive Customer centricity Journey mapping Transportation 52

VirtualPBX

OCTOBER 30, 2019

VirtualPBX is happy to announce its winning of the 2019 WebRTC Product of the Year Award from INTERNET TELEPHONY Magazine and WebRTC World. As in past years, the 2019 WebRTC Product of the Year Award highlights the products that companies have developed for use in a broad range of communications activities.

CRM 73

CRM Marketing Management 73

Totango

MAY 10, 2022

A customer engagement strategy is an action plan for promoting active client use of your SaaS product. A comprehensive customer engagement strategy promotes client interaction with your product at every stage in the customer lifecycle, from the freemium and onboarding stages through adoption and renewal to expansion and brand advocacy.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

Totango

MAY 17, 2023

Put another way, the customer journey must be everyone’s responsibility—and that starts with driving alignment at the executive level so that our marketing, sales, product and CS teams are working towards the same goal. Generative AI can give our teams a boost in productivity by reducing time spent on day-to-day, repeatable tasks.

Sales 106

Sales Marketing Metrics APIs 106

Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. Recently, Quadient’s Tami May, senior CXM product marketing manager, sat down with Darren Collins, lead CXM product manager to highlight the most exciting enhancements in R15 in 15.

Journey mapping 52

Journey mapping Enterprise Metrics Management 52

Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. Recently, Quadient’s Tami May, senior CXM product marketing manager, sat down with Darren Collins, lead CXM product manager to highlight the most exciting enhancements in R15 in 15.

Journey mapping 52

Journey mapping Enterprise Metrics Management 52

Tethr

JANUARY 24, 2022

Over the years, that’s looked like a lot of things, from research into the highest-converting sales behaviors, to new product features, to investments in the company as a whole. Today, we’re continuing this grand tradition with a new, long-awaited release. Please welcome… TethrRx. What is TethrRx? .

Benchmark 103

Benchmark Average Handle Time Customer Care Sales 103

Connecting the Dots

JULY 13, 2020

Carey School of Business at Arizona State University and Kraft-Heinz and just released in June 2020. Complaints must be handled well to ensure brand loyalty; A whopping 66% of those surveyed reported a problem with a product or service in the prior twelve months, up from 56% in 2017. University of Wisconsin. Wall Street Journal.

Customer Care 62

Customer Care Consulting Consulting Call Center 62