AWS Machine Learning

SEPTEMBER 7, 2023

Efficient control policies enable industrial companies to increase their profitability by maximizing productivity while reducing unscheduled downtime and energy consumption. In offline reinforcement learning, one can train a policy on historical data before deploying it into production. Train the algorithm on that data.

Metrics 96

Metrics Engineering Scripts Accountability 96

Beyond Philosophy

JULY 13, 2016

These marketers were also posed the following questions, which I will also weigh in on: Q: What should a firm focus on: Customer Experience or Branding? Q: Is Personalization imperative for Customer Experience. Q: Are products secondary to service? Products (and services) are part of an experience.

Customer Experience 278

Customer Experience Airlines Banking Customer centricity 278

AWS Machine Learning

APRIL 8, 2024

One popular approach is using Retrieval Augmented Generation (RAG) to create Q&A systems that comprehend complex information and provide natural responses to queries. In this post, we explore how to harness the power of LlamaIndex , Llama 2-70B-Chat , and LangChain to build powerful Q&A applications. Query the knowledge base.

APIs 101

APIs Engineering Accountability Construction 101

ChurnZero

JULY 22, 2022

As Donna Weber , the world’s leading expert in customer onboarding, knows, onboarding is about more than completing product training and filling out checklists. Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product.

Gamification 98

Gamification Accountability B2B Enterprise 98

ChurnZero

DECEMBER 21, 2023

For Tim’s answers to the questions in the Q&A session, scroll down. Q: If your customer has more than one need, how do you decide which to prioritize first—or you do you address them all at the same time? Q: What’s the best way to know or measure if you’ve implemented an effective loyalty builder?

Sales 52

Sales Accountability Advertising Marketing 52

ShepHyken

JULY 23, 2021

Therefore, teaching employees new skills is important as it can help improve retention and turnover rates as well as ensure better productivity. . It is equipped with features such as news feeds, user-generated content, Q&As, chats, ratings, and reviews. Here’s why: . Offers Collaboration Tools that Improve Teamwork .

Feedback 391

Feedback Surveys Management Employee engagement 391

ChurnZero

JULY 6, 2021

Scott plays a central role in providing best-in-class services to ChurnZero’s rapidly expanding customer base by giving product guidance and investigating and helping to resolve product issues. . Q: Why did you join ChurnZero? Q: What’s one thing that surprised you about working at ChurnZero?

Customer Support 98

Customer Support Sales Marketing Management 98

Nicereply

SEPTEMBER 11, 2023

Q : The technology landscape in Support/CX tools is massive. I would say that every product company needs to form their own strong point of view on what they believe. Then they can explain how their product is best at solving the problems associated with that belief. Q : How can a support leader find the best tools?

Sales 64

Sales Engineering Marketing Technology 64

Interactions

SEPTEMBER 19, 2023

Jak Katterfield, Product Marketing Manager at Interactions, sat down to talk with Lindsay Washburn, Senior Digital Product Manager at Evergy, and Ed Anderson, Senior Manager CXT Technology at Vistra Energy. Q: How would you describe your roles and responsibilities within your respective organizations? Time flies!

Interactive Voice Response 48

Interactive Voice Response Self service Best practices Contact Center 48

ChurnZero

DECEMBER 21, 2022

Dave answers common questions from CS professionals in this webinar Q&A recap. So much so that we asked Dave to come back for a Q&A part two. Related reading: The webinar’s Q&A recap touches on topics that hit close to home for so many of us, such as how to spot the signs of excessive workplace stress, the no.

SaaS 98

SaaS Benchmark Metrics Consulting 98

Totango

AUGUST 21, 2020

Q: How is experience, particularly around human experience infused across customers, employees, and partners playing into this as Customer First is being scaled to massive levels? We try to infuse people’s experience and customer experience product experience into everything we do. A big part of that is coming into Totango now.

Upselling 115

Upselling Accountability Metrics SaaS 115

ClientSuccess

DECEMBER 14, 2021

CSMs are becoming more and more involved in the customer renewal and/or upsell process alongside sales team members because they are intimately familiar with how the customer is using a product and the value they see from the solution. Q: Is there growth potential? Q: Do you need to modify? Q: Let’s discuss, can we overcome?

Surveys 90

Surveys Upselling Sales Accountability 90

Nicereply

OCTOBER 17, 2023

Q: I would like to start off with defining ‘Intelligent Support Operations’ given how new it is to most audiences. Q: Why is this a function worth investing in? Q: How does Intelligent Support Operations integrate with your existing tech stack? What is Intelligent Support Operations?

Engineering 52

Engineering Feedback Accountability Customer centricity 52

JivoChat

MARCH 14, 2023

It involves overseeing the entire production cycle, from obtaining raw material and components, to final product assembly and delivery. It is based on a production process where goods move through each step in a linear fashion. First of all, what is supply chain management in the first place? Custom-configured.

Management 75

Management Transportation Chatbots Sales 75

ChurnZero

JUNE 8, 2021

Q: What do you do for ChurnZero? Q: What is one word that you would use to describe your team? Q: What’s the best thing you accomplished last year? Q: What was your first job? Q: What do you like most about your career? Q: What’s your favorite way to unwind after a busy day? A: Meticulous.

Management 98

Management Consulting Consulting Sales 98

ChurnZero

AUGUST 26, 2022

When you do get to experience that rare endorphin buzz of getting caught up, it’s eclipsed by the fear of that next fire drill lurking around the corner, waiting for the perfect time to crash your productivity party. Q: What’s a healthy split between email catch-up vs. meetings vs. action items? Q: What’s the No.

Accountability 98

Accountability SaaS Engineering Personalization 98

ChurnZero

MARCH 18, 2022

Q&A recap. Q: What’s the rationale for keeping the cadence on Monthly Recurring Revenue (MRR) versus Annual Recurring Revenue (ARR)? Q: In your version of logo retention rate, how would you treat customers on contracts that allow early opt out? Q: What’s the difference between Annual Contract Value (ACV) and ARR?

SaaS 98

SaaS Metrics Enterprise Surveys 98

ChurnZero

JUNE 24, 2022

The webinar’s Q&A session uncovered great tips and insights, including advice on whether SaaS businesses should implement price increases due to inflation, if Customer Success should be considered an OPEX or a COGS, and how much of the total operating budget CS should account for. A [Rob]: We do both. Should you combine or segment them?

Benchmark 98

Benchmark SaaS Metrics B2B 98

The Northridge Group

MAY 2, 2023

Download PDF Q: What is ChatGPT, specifically ChatGPT based on GPT-4, and what led to its creation and by whom? Q: What are the key features of ChatGPT based on GPT-4? The Northridge Group needs the contact information you provide to us to contact you about our products and services. Q: How does ChatGPT, based on GPT-4, work?

Contact Center 67

Contact Center B2C Chatbots B2B 67

ChurnZero

OCTOBER 1, 2022

The Q&A portion of the webinar dug into CSQLs deeper—covering the ideal time to roll out a CSQL model and the biggest pitfalls of its implementation—while also delving into whether CSMs should close upsells, and how to assign CSM books when they own expansion. Q: Is there a difference in CSQL growth with B2B and B2C customers?

B2C 97

B2C Upselling B2B Accountability 97

Fonolo

FEBRUARY 29, 2024

Investing in tools that support both employee satisfaction and team productivity – like Fonolo Call-Backs – pays extra dividends in this environment. Some modest tools that could be considered for their affordability are automatic summarization, automated Q &A systems and some aspects of agent assist.”

Contact Center 87

Contact Center Call Center Self service Customer Care 87

ChurnZero

MARCH 9, 2021

Q: What do you like about working at ChurnZero? . The product itself is awesome and works. This make my job way easier when I’m confident in the product and it’s capabilities. . This make my job way easier when I’m confident in the product and it’s capabilities. . Q: What was your first job?

Customer retention 85

Customer retention Accountability Sales Personalization 85

Vcaretec

JULY 18, 2023

Keep them informed about impending seasonal trends, special offers, new product introductions, and similar events to ensure personnel is available. FAQ Q: What is call center outsourcing? Q: Why do businesses outsource their call center operations? Q: What services can be outsourced to a call center?

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Blueship Call Center

JULY 7, 2023

Offering the highest quality products and services should be just as vital as giving your customers the best support and customer care since you do not want that to happen to your business. FAQs Q: What are outsourced customer care services? Q: Why do companies outsource their customer care services?

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

AWS Machine Learning

APRIL 27, 2023

Learning algorithms For each question q , and model-generated answer and explanation m , we collected the following feedback: correct answer and explanation c , type of error present in m (denoted by t ), and error description d , as described in the previous section. Error Type StrategyQA Sports Understanding None 17.6% Missing Facts 50.4%

Feedback 66

Feedback Calibration Benchmark Advertising 66

JustCall

APRIL 4, 2023

’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. Upselling involves offering the customer a higher-priced or upgraded version of the product they are interested in. What is inbound call center training?

Call Center 52

Call Center Sales Inbound sales Upselling 52

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. Extended Q&A. Here’s a short Q&A of some questions answered after the live event.

Construction 91

Construction Wait times Chatbots Self service 91

ChurnZero

MAY 19, 2020

Q&A: Brian Hartley, Senior Director, Customer Success, RFP360. Q: Why do you think it’s important to invest in Customer Success? Q: What’s the best thing a customer has ever said to you? Q: In your opinion, what makes your company better at Customer Success than others in the market?

Morale 98

Morale Consulting Consulting Big data 98

ChurnZero

JULY 16, 2021

Q&A Recap. Q: How do you incorporate digital aspects into your existing customer journey? Then, you can move into things like automating product updates and things that are going to your customers. That’s probably a really good thing to talk through, especially if we’re talking about product updates.

Journey mapping 98

Journey mapping Accountability SaaS Education 98

ChurnZero

APRIL 21, 2023

This approach uses self-service learning, embedded courses, and digital academies to reduce a customer’s reliance on CSMs and eliminate their role as the gatekeepers of product knowledge. Q: Have you fully transitioned from traditional (e.g., Enter digital customer education. Steve: By and large, yes.

Education 52

Education Self service SaaS Enterprise 52

ChurnZero

NOVEMBER 18, 2022

The Q&A portion of the webinar covered topics including how to overcome budget objections, promote CS wins across the organization, secure budget at the same rate as sales, and much more. Q: Many CEOs acknowledge that Customer Success teams are important for business growth, yet they still push back on their budget.

Finance 98

Finance Education Sales Accountability 98

ChurnZero

JUNE 2, 2021

Q&A Recap. Q: How do you calculate net revenue retention for a usage-based model? When they start to be onboarded, they still have to love your product and they still have to use your product. Q: What do you predict the SaaS market will be like in the next 12 months? Q: Growth is so valued, does burn matter?

Benchmark 98

Benchmark SaaS B2B B2C 98

AWS Machine Learning

AUGUST 30, 2023

Add curated Q&As and text passages to the knowledge base. Add curated Q&As and text passages to the knowledge base QnABot can, of course, continue to answer questions based on curated Q&As. Automating repetitive inquiries frees up human workers and boosts productivity. Deploy QnABot.

Self service 105

Self service APIs Transportation Contact Center 105

ChurnZero

APRIL 9, 2021

Q&A Recap. Q: What are your recommended books on stress? For productivity, which I know I’ve mentioned a lot of that, but they can go hand in hand. Q: How do you manage the new instant message (Slack, Teams, Skype, etc.) Q: How should Customer Success leaders gauge their team’s stress level?

Personalization 98

Personalization Management Accountability Feedback 98

ChurnZero

DECEMBER 9, 2022

In the session’s Q&A, Gabby further explores shifts in the CEO persona, the importance of professional sponsors, and expanding to serve an entire market. Q: CEOs can tend to be self-serving. As CS leaders, you’re in the catbird seat to solve the hardest problems because you have the nexus between the product and the market need.

Coaching 52

Coaching Metrics Marketing Enterprise 52

Outsource Consultants

JUNE 6, 2022

Before 2020, many employers were wary, citing concerns about eroding camaraderie and dwindling productivity as barriers to a work-from-home policy. While the data certainly seems to indicate that fears of evaporating productivity in an at-home working environment were unfounded, maintaining employee engagement tends to take some effort.

Gamification 128

Gamification At home agents Morale Employee engagement 128

GetFeedback

FEBRUARY 10, 2020

Q: Graham, how did you find yourself working in the customer experience space? . That’s when it got fun and became more than just a project that I was tasked with figuring out — CX impacts sales, marketing, product releases, pricing, data management, job descriptions. Q: How would you define great customer experience?

Surveys 87

Surveys Customer advocacy Sales Feedback 87