Fonolo

JANUARY 12, 2021

This blog will give you a brief overview of all the virtual hold competitors. Genesys virtual queuing is called Virtual Queuing, one of the original competitors to VHT’s Virtual Hold product. Genesys virtual queuing is called Virtual Queuing, one of the original competitors to VHT’s Virtual Hold product.

Automatic Callback 137

Automatic Callback Cloud contact Contact Center Interactive Voice Response 137

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. With the newly launched Slack AI —a trusted, native, generative artificial intelligence (AI) experience available directly in Slack—users can surface and prioritize information so they can find their focus and do their most productive work.

Enterprise 95

Enterprise Analytics Metrics Accountability 95

AWS Machine Learning

FEBRUARY 13, 2024

They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns. The following figure provides an overview of the checkout process. To keep pace with new products, a new model was produced each month using the latest training data.

Engineering 100

Engineering Gamification Scripts Big data 100

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. Let’s take a closer look at these two SuccessBLOCs and how they can help you keep the channels of communication with your customers open and productive.

Metrics 100

Metrics Best practices Customer retention Enterprise 100

Nicereply

MAY 6, 2020

It was more than a year ago when we introduced our brand new Dashboard and refreshed Metric Overview. Since then, you were able to see the original Dashboard as well as the new (beta) one, and the same applies to metric overview. Nicereply Metric Overview. Features in Metric Overview: Metric Widget. Nicereply Dashboard.

Analytics 88

Analytics Metrics Customer Support Personalization 88

AWS Machine Learning

MARCH 7, 2024

Solution overview Let’s look at how the solution works at a high level before diving deeper into specific elements and the AWS services used. Conclusion In this post, we provided an overview of a sample solution demonstrating the automation of changing image backgrounds at scale using Amazon Bedrock and Step Functions.

APIs 118

APIs Entertainment Construction Advertising 118

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. Health scoring : Users value the proactive management of customer success through health scores, allowing them to stay ahead and ensure product success.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

AWS Machine Learning

SEPTEMBER 8, 2023

Solution overview In this solution, we focus on indexing documents into an OpenSearch index for quick search-and-retrieval of information and documents. The tutorial Viewing and debugging executions on the Step Functions console provides an overview of the components and views in the AWS Console. Testing First test using a sample file.

Construction 103

Construction Metrics Best practices APIs 103

AWS Machine Learning

OCTOBER 19, 2023

From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy. About the Authors Shipra Kanoria is a Principal Product Manager at AWS.

APIs 108

APIs Best practices Advertising Accountability 108

AWS Machine Learning

APRIL 19, 2024

Solution overview A solution refers to the combination of an Amazon Personalize recipe, customized parameters, and one or more solution versions (trained models). Technical Product Manager working with AWS AI/ML on the Amazon Personalize team. All your data is encrypted to be private and secure.

Personalization 96

Personalization Engineering Management Marketing 96

Nicereply

DECEMBER 21, 2021

Don’t hesitate to inform the product manager about customers’ suggestions. Imagine, you received positive feedback regarding the quality of customer service, but the customer is asking about a specific product feature. In the first bar choose the option “Product Issue”. Click on “Overview”. Add tags to ratings.

Best practices 98

Best practices Feedback Management Surveys 98

Hello Customer

MARCH 15, 2023

Or what if you would much rather group similar topics into one to get a more generalized overview ? Say you wanted to get a general overview of how friendly your staff is , yet you have staff members working at different touchpoints in the customer journey (i.e. Let’s make this more concrete. helpdesk, shop, and delivery staff).

Feedback 52

Feedback Transportation Personalization Consulting 52

AWS Machine Learning

MARCH 26, 2024

Solution overview The following architecture diagram shows the stages of a receipt and invoice processing workflow. Line items – This section includes normalized line item keys such as item description, unit price, quantity, and product code. Product Manager with the AWS Textract team. Shibin Michaelraj is a Sr.

APIs 90

APIs Construction Analytics Enterprise 90

AWS Machine Learning

FEBRUARY 6, 2024

Automating the frustrating CTD document process accelerates new product approvals so innovative treatments can get to patients faster. This post provides an overview of an end-to-end generative AI solution developed by Accenture for regulatory document authoring using SageMaker JumpStart and other AWS services.

Government 102

Government APIs industry solution Education 102

Nicereply

JANUARY 28, 2020

As a culture, we’ve somehow created a system where many job descriptions – which are meant to give candidates an overview of the company and the role – end up with candidates feeling confused, bleary-eyed and wrestling with imposter syndrome. The Overview. A better overview section for your job description.

Customer Service 103

Customer Service Surveys Personalization Management 103

TeamSupport

APRIL 3, 2024

Starting with TeamSupport: A Broad Overview TeamSupport is an award-winning software intended to help teams work together and resolve issues. Efficient Automation The automation feature of TeamSupport helps in routing tickets to appropriate team members based on specific criteria such as issue type, client, or product.

Self service 52

Self service Analytics CRM Customer Support 52

AWS Machine Learning

MAY 23, 2023

However, implementing ML into production comes with various considerations, notably being able to navigate the world of AI safely, strategically, and responsibly. In this post, we start with an overview of MLOps and its benefits, describe a solution to simplify its implementations, and provide details on the architecture.

Engineering 75

Engineering Government Calibration Scripts 75

NobelBiz

OCTOBER 25, 2022

She gives an overview on the characters involved in this future of tech: on one side, the people, whether it's men, women, race, regardless of what it is. And on the other side, the company, the technology with it's product and services.

Technology 52

Technology 52

Interactions

DECEMBER 9, 2022

Agents will be able to do their job more efficiently, faster and with more productivity. To learn more about how Trustera can protect your contact center, see our overview. In fact, we currently redact more than 2 million transactions per year at a Fortune 25 company. . How is the agent experience impacted by Trustera?

Average Handle Time 118

Average Handle Time Banking Engineering CRM 118

CSM Magazine

MARCH 6, 2024

Work Patterns One of the immediate benefits you’ll notice with employee productivity tracking software is getting a clear view of how work gets done in your organization. This software gives managers peak productivity times and lesser-known bottlenecks that slow down processes. It’s all about using time wisely.

industry standards 52

industry standards Benchmark Coaching Accountability 52

AWS Machine Learning

SEPTEMBER 28, 2023

Internally, employees can often spend countless hours hunting down information they need to do their jobs, leading to frustration and reduced productivity. Whether seeking answers to a product-related question or needing information about operating hours and locations, a poor experience can lead to frustration, or worse, a customer defection.

Enterprise 96

Enterprise Real estate Chatbots Construction 96

VirtualPBX

MARCH 1, 2022

Partner Webinar Overview. Pretty sure you will swipe right once you hear what we have to say and how our products will deliver. This episode will be hosted by VirtualPBX Vice President of Sales Kevin Peyton and Chief Marketing Officer Rachel Anderson. As a private company, VirtualPBX can bring the heat. What Makes A Great Partnership?

voip 98

voip Accountability Marketing Sales 98

Nicereply

FEBRUARY 23, 2022

Here is a brief overview of what NPS means, how is NPS calculated, and what is a good NPS score to achieve. The NPS means Net Promoter Score and it’s a metric specifically developed to measure customer loyalty, judging by a customer’s likelihood to recommend a product to others. What does NPS mean? What is NPS and why is important?

Metrics 98

Metrics Surveys Customer Support Customer Service 98

AWS Machine Learning

DECEMBER 1, 2023

As we continue to innovate to increase data science productivity, we’re excited to announce the improved SageMaker Studio experience, which allows users to select the managed Integrated Development Environment (IDE) of their choice, while having access to the SageMaker Studio resources and tooling across the IDEs.

Engineering 97

Engineering Metrics Management 97

AWS Machine Learning

APRIL 5, 2024

Summary In this post, we provided an overview of Content Moderation version 7.0, Shipra Kanoria is a Principal Product Manager at AWS. Before joining AWS, Shipra spent over 4 years at Amazon Alexa, where she launched many productivity-related features on the Alexa voice assistant.

APIs 105

APIs Advertising Enterprise Technology 105

TeamSupport

MARCH 7, 2024

With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage. The dashboard is accessible on any device, allowing you to zoom in for details or zoom out for big-picture overviews.

Best practices 52

Best practices Upselling Analytics Customer Support 52

TeamSupport

MARCH 7, 2024

With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage. The dashboard is accessible on any device, allowing you to zoom in for details or zoom out for big-picture overviews.

Best practices 52

Best practices Upselling Analytics Customer Support 52

VirtualPBX

JANUARY 17, 2024

With VirtualText Forward, all messages are conveniently directed to your inbox, ensuring seamless connectivity and productivity whether you’re at your desk or on the go. Effortlessly view and organize conversations, search for specific messages, and maintain a clear overview of your communication history.

CRM 52

CRM Customer Support Surveys Management 52

Lumoa

SEPTEMBER 2, 2022

Overview of Lumoa Feedback Forms – Added some steps around dynamic tags and replacement variables, to avoid confusion. The post Product News – August 2022 appeared first on Lumoa. How to Remove Customer Feedback – As we spoke about last month, Admins can now remove feedback manually by hand.

Feedback 83

Feedback Surveys Accountability Personalization 83

Nicereply

JANUARY 30, 2020

In the first half of 2019, we introduced a few new Analytics features including open & response rate, brand new dashboard, and updated metric overview. The latest Nicereply product update contains a modified Staff section of your Nicereply account that allows you to better manage your agents, teams and things or actions.

Management 94

Management Analytics Accountability Feedback 94

AWS Machine Learning

FEBRUARY 27, 2024

Axfood has been using Amazon SageMaker to cultivate their data using ML and has had models in production for many years. Lately, the level of sophistication and the sheer number of models in production is increasing exponentially. The model will be approved by designated data scientists to deploy the model for use in production.

Best practices 113

Best practices Engineering Scripts Analytics 113

AWS Machine Learning

SEPTEMBER 27, 2023

Working with the top 60+ US healthcare networks, MDaudit needs to be able to scale its artificial intelligence (AI) capabilities to improve end-user productivity to meet growing demand and adapt to the changing healthcare landscape. Solution overview MDaudit built an intelligent document processing (IDP) solution, SmartScan.ai.

Healthcare 100

Healthcare Engineering SaaS Analytics 100

Nicereply

APRIL 26, 2023

When you’re an early-stage startup or you’ve just launched support for a new product, you tend to focus on each support interaction. Maintain a good overview 7. Better ticket queue management leads to better customer service , reduced response time s, higher customer satisfaction , and a more productive customer service team.

Management 52

Management Chatbots Customer Support Customer Service 52

COPC

MARCH 11, 2024

Related Call Center Attrition: Avoid the Dilemma of First-Day Ghosting provides an actionable overview of creating an accurate job description and implementing a successful preboarding program to prevent attrition before day one.

Call Center 98

Call Center Gamification Coaching Employee engagement 98

AWS Machine Learning

JANUARY 10, 2024

A scalable MLOps platform needs to include a process for handling the workflow of ML model registry, approval, and promotion to the next environment level (development, test, UAT, or production). The model registry is updated for the model status ( Approved for the dev environment, but PendingManualApproval for test, UAT, and production).

APIs 99

APIs Construction Engineering Analytics 99

CSM Magazine

AUGUST 30, 2023

Hedera Overview Hedera has a different structure than Ethereum or other blockchains, but it executes the same functions. VeChain Overview The history of the currency goes back to 2015 when Sunny Lu and Jay Zhang created this blockchain protocol. These projects have potential, so choosing HBAR or VET isn’t an easy task.

Finance 52

Finance SaaS Marketing Consulting 52