AWS Machine Learning

NOVEMBER 22, 2023

Amazon Elastic Compute Cloud (Amazon EC2) DL2q instances, powered by Qualcomm AI 100 Standard accelerators, can be used to cost-efficiently deploy deep learning (DL) workloads in the cloud. DL2q instances are the first instances to bring Qualcomm’s artificial intelligent (AI) technology to the cloud. This is a guest post by A.K

Automotive 104

Automotive APIs Technology Personalization 104

Cisco - Contact Center

JANUARY 24, 2023

Through the past few months, we have seen increased market velocity, received great feedback from agents, partners and customers, as well as requests for access to additional product lines. According to Future Business Insights, the global Cloud Based Contact Center Market is projected to reach $56.75 billion by 2027.

Contact Center 93

Contact Center Technology SaaS Feedback 93

AWS Machine Learning

NOVEMBER 21, 2023

In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS). For more details about MathWorks cloud products, see MATLAB and Simulink in the Cloud or email Mathworks.  Here is a quick guide on how to run MATLAB on AWS.  Either Ubuntu or Linux.

Engineering 89

Engineering APIs Scripts Automotive 89

SharpenCX

OCTOBER 13, 2021

Some 32% of organizations were running their contact centers with cloud technology at the end of 2020. Whether your contact center intends to go back to the office or stay remote, the acceleration of digital transformation projects and jumps to cloud technology will continue. Trend One: Stay Agile with Remote Workforce Management.

Contact Center 128

Contact Center Technology Coaching Analytics 128

AWS Machine Learning

SEPTEMBER 20, 2023

As customers accelerate their migrations to the cloud and transform their business, some find themselves in situations where they have to manage IT operations in a multicloud environment. We show how you can build and train an ML model in AWS and deploy the model in another platform.

Scripts 102

Scripts Engineering Accountability Enterprise 102

AWS Machine Learning

MARCH 29, 2024

With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience.

Cloud contact 94

Cloud contact Chatbots Contact Center APIs 94

DMG Consulting

NOVEMBER 7, 2023

It also spotlights how workforce engagement management (WEM) components of contact center as a service (CCaaS) platforms provide essential solutions to meet escalating customer demands and engage and retain today’s workforce. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.

Consulting 59

Consulting Consulting Contact Center Marketing 59

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 91

Healthcare Government Engineering APIs 91

TechSee

OCTOBER 9, 2018

Use AI-based virtual assistants – Millennials are very open to communication with virtual entities – chatbots – including voice-based assistants and visual virtual technician. According to a Retale poll, 86% of Millennials said that brands should use chatbots to promote products and services. Self-service platforms.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

AWS Machine Learning

FEBRUARY 27, 2024

Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization. Axfood has been using Amazon SageMaker to cultivate their data using ML and has had models in production for many years.

Best practices 115

Best practices Engineering Scripts Analytics 115

Cisco - Contact Center

JUNE 18, 2020

We’ve launched Webex Contact Center in multiple geographies, and recently introduced Webex Contact Center Enterprise , a robust, scalable, cloud contact center solution that meets the unique and sophisticated needs of very large enterprises. Flexible Cloud, Premises, and Hybrid Deployment Options. Copyright © 2020 Aragon Research Inc.

Contact Center 121

Contact Center Enterprise contact center solutions Cloud contact 121

AWS Machine Learning

MARCH 22, 2024

Contentful is an intelligent composable content platform that allows the creation and management of content to build digital experiences. Use case Contentful customers use the platform to scale content across global experiences, brands, and channels. Matt Middleton is the Senior Product Partner Ecosystem Manager at Contentful.

Engineering 90

Engineering Consulting Consulting Enterprise 90

Global Response

JANUARY 22, 2024

2000s : The development of social media and the continued evolution of the internet opened up new ways for customers to interact with businesses. This includes everything from email to websites to social media platforms. Cloud Computing Cloud computing technology allows BPO services to access, store, and process data remotely.

Call Center 62

Call Center outsourcing Interactive Voice Response voip 62

AWS Machine Learning

DECEMBER 1, 2022

Although farmers have traditionally collected data manually from their operations by recording equipment and yield data or taking notes of field observations, builders of agronomic data platforms on AWS help farmers work with their trusted agronomic advisors use that data at scale.

APIs 75

APIs Analytics Engineering Technology 75

Talkdesk

OCTOBER 14, 2020

Now is the time for banks to transition to a more flexible platform offered by cloud solutions. Leveraging enterprise-grade customer engagement platforms like Talkdesk that securely integrate with customer data systems, marketing automation platforms and core systems will empower banks to create specialized repayment programs.

Banking 105

Banking Finance APIs Healthcare 105

AWS Machine Learning

OCTOBER 2, 2023

Automating the edge deployment of an ML model After an ML model has been trained and evaluated, it needs to be deployed to a production system to generate business value by making predictions on incoming data. ONNX also provides optimized runtimes for the most common edge hardware platforms.

Engineering 92

Engineering APIs Management Enterprise 92

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce.

APIs 79

APIs Scripts Management Accountability 79

AWS Machine Learning

NOVEMBER 21, 2023

Delivering a superior customer experience to instantly find the music that users search for requires a platform that is both smart and responsive. Amazon SageMaker provides an end-to-end set of services that allow Amazon Music to build, train, and deploy on the AWS Cloud with minimal effort.

Calibration 84

Calibration Engineering Education Technology 84

AWS Machine Learning

NOVEMBER 8, 2023

AWS, NVIDIA, and other partners build applications and solutions to make healthcare more accessible, affordable, and efficient by accelerating cloud connectivity of enterprise imaging. AWS HealthImaging (AHI) is a HIPAA-eligible, highly scalable, performant, and cost-effective medical imagery store. In the customized inference.py get("body").decode('UTF8')

Healthcare 97

Healthcare APIs Enterprise Engineering 97

SharpenCX

JUNE 20, 2022

But, here’s the good news: there are other cloud-native, all-in-one CCaaS/UCaaS providers in the market. If you’re an existing Mitel premise, ShoreTel, or Toshiba customer, SharpenCX is a great alternative to move you into the cloud, without even missing a step – and here are a few reasons why.

Contact Center 67

Contact Center Virtual Agent APIs Cloud contact 67

CSM Magazine

MARCH 30, 2021

Nearly three-quarters of contact centres that moved to the cloud did so during the pandemic. Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insight into strategic trends and opportunities for cloud-based contact centres. Here’s what they’re expecting next. .

Analytics 59

Analytics Cloud contact B2B Employee engagement 59

Cisco - Contact Center

AUGUST 3, 2020

Cloud Agility. It’s powered by the public cloud, making it highly scalable, flexible, secure, and agile. Webex Contact Center is built on the unique Webex Platform for Contact Center. Agent Call Transcription is currently in field trials on Cisco Contact Center platforms and in development for Webex Contact Center.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

aircall

JUNE 23, 2022

Aircall is a flexible cloud-based phone solution that integrates with popular CRMs and helpdesk tools to help manage and streamline customer support and sales departments. Aircall is intuitive, reliable, and functional on any device with the ability to synchronize critical data across any customer service platforms.

APIs 62

APIs Metrics Technology Sales 62

Aspect

MARCH 30, 2020

Technology Continuity: Aspect continues to support our call volumes from customers, running on our public cloud solution (Aspect Via® running on Amazon and Azure), our Hybrid Cloud Solution (run and managed by Aspect in our remote data centers) and our Private Cloud or Premise solutions.

Government 153

Government Contact Center Education Consulting 153

JivoChat

DECEMBER 7, 2022

With an intuitive interface, this platform makes it easy to build your own online store from scratch without having to be an expert in design or coding. If you already have a physical store, enabling people to buy your products or services through the internet can be the perfect strategy to increase sales. . Cloud Hosting.

Sales 75

Sales Marketing Personalization Management 75

DMG Consulting

MAY 8, 2023

As these new features are being delivered from the cloud, they are getting into the hands of users more rapidly, which allows vendors to monetize them quickly. The cloud is a game changer for both companies and vendors due to its proven benefits for both groups.

Management 62

Management Enterprise Analytics Contact Center 62

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. Their software is easy to use, easy to implement, and able to be integrated with our own platforms.

Call Center 106

Call Center Management Wait times Contact Center 106

CSM Magazine

DECEMBER 22, 2023

Businesses thrived and many opportunities opened and eventually skyrocketing the economy. Platform Engineering It involves creating platforms through applied sciences and involves making and overseeing do-it-yourself platforms within a company. Technology seemed to be a more significant picture in the coming year.

Technology 52

Technology Engineering Education Healthcare 52

AWS Machine Learning

JANUARY 12, 2023

Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. In this post, we demonstrate how to link Salesforce and AWS in real time and use Amazon Translate from within Service Cloud. Configure Salesforce Service Cloud. Solution overview. There are two personas.

Customer Support 79

Customer Support APIs Scripts Enterprise 79

Talkdesk

OCTOBER 8, 2020

Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Embrace the cloud. Impact on small businesses. Viability of the cash system. Prioritize your clients’ concerns.

Banking 119

Banking Chatbots Virtual Agent Contact Center 119

CSM Magazine

JANUARY 17, 2024

From the audience perspective, customers use it to keep updated about the latest products, brands and deals. In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. How Can Enterprise Video Platforms Transform Communication?

Enterprise 52

Enterprise Analytics Marketing Sales 52

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Upselling 115

Upselling Accountability Metrics SaaS 115

CSM Magazine

JULY 27, 2022

Qt earned trust among developers and customers due to its all-in-one and open-source nature. So, it’s cross-platform and is developed with Qt. It is cross-platform and cloud-based and its components are open-source. Along with that Qt is used by a large number of popular applications and famous organizations.

Technology 59

Technology Personalization 59

BlueOcean

DECEMBER 18, 2023

But if that standard of sampling was the horse and buggy of our past, conversational analytics platforms are the Ferrari of QA today. And as Forrester points out, the resulting dashboards and word clouds that point to top call drivers aren’t enough either. Conversation analytics platforms make that possible.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

DMG Consulting

MAY 26, 2020

Vendors are making large research and development (R&D) investments in these product areas, and end users are eager to realize the proven benefits from automation and the promised payback from AI. . Adoption of cloud-based recording is starting to pick up momentum, as is analytics-enabled quality management (QM). .

Analytics 96

Analytics Contact Center APIs Consulting 96

CSM Magazine

JUNE 7, 2022

As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. Think Cloud first. A Fraud Prevention Platform helps combat Fraud.

Banking 52

Banking APIs Interactive Voice Response Surveys 52

UJET

MARCH 17, 2020

A daily one-on-one might seem like a burden, but checking in with agents will help keep an open communication line. Use the Best Tools and Platform. The most important thing is providing agents with a support platform that they don’t need to manage themselves. Here are five tips to manage your remote customer support agents.

Customer Support 121

Customer Support Management Feedback Self service 121