Ameyo

MARCH 7, 2019

Having said that, we can deduce the worth of investing in your agent’s productivity. The post How CRM Integration Boosts Agent Productivity? But, only a happy agent can drive contextual conversations to increase customer satisfaction, hence a happy customer. appeared first on Ameyo.

CRM 63

CRM 63

Tethr

MAY 19, 2023

We’re excited to share the improvements in our ability to integrate external data. Time for the January 2022 Tethr updates!

62

62

Hodusoft

JUNE 25, 2020

Contact center software integrated with Facebook can assist businesses in preventing their customers from getting waited in long lines. So this is the most significant advantage for businesses to implement Facebook in call center software integrated with Facebook. Benefits of using a Facebook integrated contact center software.

Contact center software 52

Contact center software Contact Center call center software B2C 52

Avoxi

AUGUST 6, 2020

With businesses using on average 129 technologies within their operations, it’s easy to get distracted throughout the day with… The post Call Center Software + CRM Integration: The Lifeline for Improved Productivity and Customer Satisfaction appeared first on AVOXI.

call center software 62

call center software CRM Call Center Technology 62

Hodusoft

OCTOBER 14, 2020

Modern contact center software may have integrated CRM, which makes life easier for agents. Sometimes, or, to be more precise, in many cases, one may need more features such as IP PBX requiring to handle video conferencing, accounting to be ported to ERP and communications and for call center software to have CRM integration.

Call Center 52

Call Center Contact center software APIs call center software 52

LiveVox

FEBRUARY 11, 2021

We spoke with LiveVox Senior Product Manager Erwin De Vera about the elements of great ticketing software. The post LiveVox Features in Focus: Integrated Ticketing Q&A with Sr. The post LiveVox Features in Focus: Integrated Ticketing Q&A with Sr. Product Manager Erwin de Vera appeared first on Livevox.

Management 52

Management Customer Service 52

SharpenCX

MARCH 16, 2021

About two-thirds of contact center leaders struggle to realize ROI from their customer service organization because they can’t integrate their systems and channels. It’s no wonder leaders like you say the lack of an integrated agent desktop is their leading productivity challenge. The Sharpen + Salesforce Integration.

Call Center 67

Call Center Management Interactive Voice Response Call flow 67

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Revenue potential 102

Revenue potential Enterprise Accountability Marketing 102

TechSee

AUGUST 10, 2023

As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy. Our computer vision AI will empower AWS digital channels to see into the physical world, identify products, and even offer automated technical support solutions via AR guidance.”

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion. These behaviors will guide our strategy as we continue to evolve and innovate.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Enterprise 112

Enterprise Best practices Feedback Education 112

JustCall

AUGUST 31, 2023

We’re excited to unveil enhanced capabilities being added to the JustCall x Zapier integration. Our native integration with Zapier helps create seamless and automated workflows across various business applications your cloud phone system is linked with. SaaS Labs is a parent company of JustCall).

SaaS 59

SaaS CRM Personalization Metrics 59

Upstream Works

SEPTEMBER 8, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post What Does It Mean to Be Enterprise Ready for Today’s CX?

Enterprise 155

Enterprise Management 155

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. May offer less flexibility in terms of customization and integration, with pre-defined workflows and limited compatibility with other systems.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. Announced during our flagship event, Totango Live!

Enterprise 113

Enterprise Education Best practices Customer retention 113

Upstream Works

SEPTEMBER 14, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post AI for Cost Savings?

Management 148

Management 148

Concentrix

MARCH 15, 2024

Concentrix + Webhelp named a Winner at TMC’s Annual CUSTOMER Product of the Year Awards Location: Newark, CA Date: March 12, 2024 Concentrix + Webhelp’s Payment Integrity Analytics (PIA), CX Bridge, Marketing Engagement Platform (MEP), and AI co-pilot capability for VOC, ELLIE, have all been recognized as winners at the 2024 TMC Customer Product of (..)

Analytics 83

Analytics Marketing 83

Lumoa

APRIL 8, 2024

content Lumoa Product News for March 2024 Hey everyone! Integration with Netigate Surveys Netigate is a premier survey provider, and for those of you that are already using Netigate surveys to collect feedback, we have an integration so that you can pull the responses to Lumoa with minimal effort! Let’s get started!

Surveys 83

Surveys Feedback Management Personalization 83

AWS Machine Learning

DECEMBER 19, 2023

Artificial intelligence (AI) and machine learning (ML) are becoming an integral part of systems and processes, enabling decisions in real time, thereby driving top and bottom-line improvements across organizations. However, putting an ML model into production at scale is challenging and requires a set of best practices.

Analytics 102

Analytics Engineering Government Best practices 102

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

ChurnZero

APRIL 12, 2024

Catch up on what’s new from Q1 2024, and see how it makes a difference, in our quarterly roundup of ChurnZero product release notes. Find out more : [link] New Feature: Integrations Hub What’s new : So long drop-down list – hello streamlined hub! All of your account integrations are now in one central location.

Accountability 52

Accountability Management 52

3CLogic

APRIL 10, 2024

More specifically, we’ll dive into how to handle calls from ServiceNow by harnessing the power of a native Computer Telephony Integration (CTI), such as 3CLogic’s CTI , enabling voice interactions from within your existing workspace. What is Computer Telephony Integration (CTI)? The outcome?

Management 64

Management Call Logging CRM Call flow 64

VirtualPBX

DECEMBER 27, 2023

Today's Topic: CRM Integrations Transform Your Communication and Productivity with VirtualPBX CRM Integrations Today’s focus is on CRM Integrations , a game-changer for business communication. VoIP phones from VirtualPBX can be pre-configured, saving you time and effort with just a few clicks.

CRM 104

CRM voip Management Customer Experience 104

Upstream Works

JUNE 15, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Become Enterprise-Ready with AI appeared first on Upstream Works.

Enterprise 143

Enterprise Management 143

AWS Machine Learning

MARCH 11, 2024

For more than two decades, VistaPrint has empowered small businesses to quickly and effectively create the marketing products – from promotional materials and signage to print advertising and more – to get the job done, regardless of whether they operate in-store or online. VistaPrint uses Twilio Segment as their CDP.

Personalization 91

Personalization Engineering APIs Advertising 91

JustCall

APRIL 23, 2024

Quick look at the top 5 predictive dialers JustCall : Powerful and affordable predictive dialer supported by strong AI capabilities and 100+ integration options. But Convoso has limited integrations and at a flat fee of $90 per month, can be heavy on the pocket. What you may not love about JustCall?

call center software 52

call center software Sales CRM Analytics 52

Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. ’ Multichannel Integration: To put it simply, this is a don’t miss a beat feature. Is the feedback positive, negative, or neutral?

Feedback 157

Feedback Analytics Multichannel Surveys 157

delighted

APRIL 26, 2024

Following that launch, we prioritized listening to your customer feedback, holding over 100 product-focused conversations to learn what you loved or didn’t love about the product. We integrated sophisticated AI tools and templates infused with best practices. Curious what we’re working on next? Take a peek at our roadmap !

Surveys 52

Surveys Best practices CRM Feedback 52

VirtualPBX

JANUARY 11, 2024

Our team expanded with the addition of passionate leaders in Product and Sales, while the integration of our Customer Service team fostered collaboration. Our commitment to excellence extended to our leadership team , where passionate individuals in Product and Sales took the helm.

Contact Center 98

Contact Center Customer centricity Sales Feedback 98

VirtualPBX

OCTOBER 11, 2023

Where businesses once relied on landline systems with high costs and limited features, they can now access a scalable solution that integrates with other digital tools. VoIP numbers, also known as virtual numbers, are completely portable and video conferencing and integrated voicemail play a key role in keeping colleagues connected.

voip 104

voip Accountability Customer retention Technology 104

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. “I’ve Not a problem.

Accountability 107

Accountability Enterprise Marketing Management 107

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105