From Manual Mayhem to Scorecard Sorcery: How Automated Quality Scoring Can Save Contact Center Sanity!
CCNG
JANUARY 3, 2024
At the time, very few automated scoring solutions were available, and the costs were prohibitive. Even without an automatic scoring solution, we created a new culture, amplified the voice of the customer, improved compliance and set CSAT records. Unified reporting, combining all manual and automated quality data.
Let's personalize your content