The Northridge Group

NOVEMBER 10, 2023

Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime.

Analytics 76

Analytics Healthcare Marketing Consulting 76

Ann Michaels and Associates

AUGUST 29, 2023

The privacy of your employees is important and employers have to be very careful. But what exactly does the law state regarding social media employee checks? It depends, in part, on the privacy laws of your state. Some states also require specific disclosures as well. Contact us for more information.

Surveys 52

Surveys Accountability Morale Customer Experience 52

AWS Machine Learning

DECEMBER 5, 2023

These concerns of privacy and data protection can slow down or limit the usage of LLMs in organizations. The post describes how you can overcome the challenges of retaining data ownership and preserving data privacy while using LLMs by deploying Protopia AI’s Stained Glass Transform to protect your data.

Enterprise 94

Enterprise Engineering Technology Finance 94

The Northridge Group

SEPTEMBER 13, 2023

The need for robust Quality Monitoring and training can be especially apparent in the contact centers of state and federal government agencies due to the unique nature of the environments they operate in. The Northridge Group needs the contact information you provide to us to contact you about our products and services.

Government 67

Government Contact Center Coaching contact center associations 67

The Northridge Group

AUGUST 14, 2023

Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime.

Contact Center 92

Contact Center Coaching Morale contact center associations 92

Global Response

DECEMBER 21, 2023

Cultural and Language Alignment with Customers Cultural and linguistic alignment makes a massive difference in the quality of customer service provided, and it’s obvious that US-based call centers will have a stronger cultural and linguistic alignment than those that are located further away.

Call Center 62

Call Center outsourcing Finance Healthcare 62

The Northridge Group

OCTOBER 12, 2023

Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime.

Call Center 67

Call Center Contact Center Customer Support Analytics 67

The Northridge Group

AUGUST 31, 2023

Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

The Northridge Group

AUGUST 31, 2023

Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

Call Experts

SEPTEMBER 8, 2023

Understanding HIPAA Compliance HIPAA, a law enacted on August 21, 1996, aimed to protect the privacy and security of American patient information while allowing for the secure sharing of medical data for healthcare purposes. Builds Trust and Reputation HIPAA compliance signals a commitment to patient privacy and data security.

Answering services 52

Answering services Healthcare Call Center Education 52

Select VoiceCom Blog

NOVEMBER 29, 2023

Revenue for IT outsourcing in 2023 was at US $8.81 During this period, Chinese firms undertook service outsourcing contracts worth US $175 billion , up 15.5% For example, the average income in Malaysia as of May 2023 is approximately US $1,485 per month , which is significantly less expensive than in other wealthy nations.

outsourcing 98

outsourcing Business Process Outsourcing Government Telecommunications 98

The Northridge Group

APRIL 25, 2023

Download Part 1 of Northridge's State of Customer Experience 2023 Research Report for more CX insights! The Northridge Group needs the contact information you provide to us to contact you about our products and services. To learn more, contact us. You may unsubscribe from these communications at anytime.

Healthcare 67

Healthcare Technology Self service Chatbots 67

UJET

SEPTEMBER 2, 2019

As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. . The Privacy Shield certification is offered by the U.S. Accountability for Onward Transfer.

Enterprise 78

Enterprise Personalization Customer Support Accountability 78

Comm100

APRIL 17, 2023

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. protocol, depending on which browser version your client is using at the time.

Healthcare 52

Healthcare Chatbots Management Accountability 52

AWS Machine Learning

DECEMBER 16, 2022

Synthetic data is a tool that addresses many data challenges, particularly AI and analytics issues like privacy protection, regulatory compliance, accessibility, data scarcity, and bias. Metrics to understand privacy. Moreover, we must make critical decisions regarding how the synthetic data can be shared and used.

Metrics 71

Metrics Healthcare Analytics Automotive 71

ConvergeOne

JANUARY 28, 2021

As today is Data Privacy Day, it is only fitting that we discuss your data and understand the rights you have when sharing that information. How many of you have used Google? Many of us (if not all) have walked into an Urgent Care Center, visited our doctor, and opened up a checking account. Within the last day?

Government 106

Government Healthcare Accountability Personalization 106

Global Response

SEPTEMBER 11, 2023

In addition, call centers often have access to higher-quality and more state-of-the-art technology, software and services that may be difficult to purchase, run or maintain in-house, improving CX for your customers and enhancing your productivity and cost-effectiveness further. Data security and privacy concerns.

outsourcing 62

outsourcing Call Center Healthcare Service level 62

Voiptime

OCTOBER 28, 2022

Nowadays people keep their privacy and do everything they can to avoid unwanted contact. On the contrary, modern technologies, legal regulations, and marketing culture collectively state that spam phone numbers and unwanted calls aren’t allowed to be used. Let us deal with it. Why is your phone number marked as spam?

Marketing 75

Marketing Technology 75

Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Security : Financial data security and privacy standards are a top priority, and it should be for your language partners as well. Language breadth : Look for vendors that cover an extensive range of languages.

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

Global Response

OCTOBER 27, 2022

Healthcare companies trust HIPAA-compliant inbound call center companies to compassionately and skillfully handle patient inquiries while respecting privacy. But when you work with an outsourced inbound call center, they already have state-of-the-art technology, systems, and people in place to deliver the right experience.

Call Center 62

Call Center Inbound sales Automotive Upselling 62

Talkdesk

MAY 18, 2020

What did 2019 teach us about security in the Contact Center? Privacy has significantly grown in importance. Until recently, conversations about privacy were generally restricted to experts in that area but this has shifted. There are much more security standards to respect and data privacy regulations to comply with.

Contact Center 83

Contact Center Engineering Best practices Personalization 83

CSM Magazine

NOVEMBER 11, 2020

Technology has become such an important part of our everyday life and imagining a day without a smartphone or going online is impossible for the huge majority of us. Let’s explain what Privacy Policies are encompassing and why it’s important to read these important documents. What is a Privacy Policy?

Personalization 52

Personalization Technology Marketing 52

ProProfs Blog

OCTOBER 16, 2020

With privacy ensured, Stella can expect more engagement and responses on her survey. Research by University of Southern California and California State University shows that anonymous survey results give more truthful answers. . Anonymous surveys allow us to remain unknown while expressing our opinion. Privacy Protection.

Surveys 158

Surveys Construction Personalization Feedback 158

Bill Quiseng

MAY 2, 2021

But in this age of opt-in privacy guidelines, many do not reply to customers who offer complimentary feedback. We found out that our superstars would look for cues, such as a familiar city or state, team logos on caps or shirts, or guests celebrating a special occasion. STEP ONE: Thank ALL customers who gave you survey feedback.

Customer Service 136

Customer Service Surveys Feedback Education 136

CSM Magazine

FEBRUARY 21, 2024

Leveraging knowledge and experience in HealthTech web development from IT Craft, these projects would be user-friendly to meet tight regulatory requirements such as but not limited to HIPAA in the US — necessary to secure patients’ privacy and health data protection.

Finance 52

Finance Healthcare Banking Education 52

Global Response

OCTOBER 28, 2022

HIPAA (Health Insurance Portability and Accountability Act) is a national legislation that sets data privacy and security provisions for protecting medical information in businesses where medical information is stored. Global Response has state-of-the-art systems and infrastructure in place to protect your health-related business.

Government 62

Government Education Call Center Best practices 62

Comm100

JUNE 23, 2022

The likes of McMaster University, Montgomery College, and California State University have turned to Comm100 Live Chat to help them achieve this. With sensitive records on hand and industry security requirements to follow, when higher education institutions select a live chat, privacy and security is essential.

Chatbots 78

Chatbots Education Wait times CRM 78

Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Security : Financial data security and privacy standards are a top priority, and it should be for your language partners as well. Language breadth : Look for vendors that cover an extensive range of languages.

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

Global Response

APRIL 27, 2023

With US-based employees, you’re likely to encounter very few or no language or cultural barriers, a common problem among outsourced call center teams. Of course, if you’re working with a domestic outsourcing provider, your labor pool is going to be limited to the labor market in the US. Reduced language and cultural barriers.

outsourcing 62

outsourcing Call Center Bilingual agents Marketing 62

Balto

AUGUST 29, 2023

Many legislative bodies across the world have imposed restrictions on how call centers interact with their customers and handle their data for the purpose of controlling fraud and maintaining data privacy and security. This changed with the launch of the 1991 Telephone Consumer Protection Act ( TCPA ) in the United States.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

Global Response

OCTOBER 17, 2023

For US-based businesses, offshore call centers are typically housed in the Philippines or India. In addition, ensure that all staff—whether onshore or offshore—are given the same levels of training in privacy and security protocol. Establish clear data transfer protocols.

Call Center 62

Call Center outsourcing Technology Finance 62

Comm100

MARCH 16, 2022

The top-performing private sector in the US boasts a customer satisfaction score of 8.3 In US government, this score languishes at 4.5. Chapter 2: The state of customer service in government today. How to meet government security & privacy compliances with digital customer service. – Chapter 4.1: out of 10. .

Government 76

Government Best practices Customer Service Chatbots 76

VirtualPBX

OCTOBER 21, 2021

The same Tech Jury article states that, “87% of companies depend to some extent on their employee’s ability to access mobile business apps from their personal smartphones.” ” While ease of use is great, how do employers and employees draw the line? .” Of course, all that accessibility is a double-edged sword.

Personalization 96

Personalization Technology 96

Nicereply

APRIL 16, 2020

If you have any additional feedback to help us optimize our agreement documents, please let us know. Responding to the Customer Who Couldn’t Find Your Privacy Policy. Data privacy has been a hot-button topic since 2018, when GDPR legislation changed the way companies around the world handled customer data.

Feedback 52

Feedback Accountability Technology Personalization 52

Back Office Centers

MARCH 14, 2023

We are your best option for data mining services thanks to our extensive understanding of the various data mining techniques, our highly qualified team, and state-of-the-art equipment. You can expect a risk-free outsourcing experience with us when you outsource data mining services to us since we follow strict information security procedures.

outsourcing 40

outsourcing Government Self service Finance 40

JustCall

NOVEMBER 24, 2022

Every business or organization is in a state of constant flux. As stated earlier, some sectors are more highly regulated than others. Now that it’s been established that regulatory intelligence is for all, let us also review the benefits that come with it. Who Needs Regulatory Intelligence?

Government 52

Government Calibration Benchmark Marketing 52

Global Response

DECEMBER 2, 2022

A Service Organization Control (SOC) is a detailed written report that outlines the state of customer data within your organization. A SOC 2 report also outlines the other elements of security, including availability, processing integrity, privacy, and confidentiality. How Does SOC2 Compliance Apply to Call Centers?

Contact Center 62

Contact Center Call Center Healthcare B2B 62