ShepHyken

FEBRUARY 14, 2023

Let’s consider imitation, but let’s imitate a company that is outside of our industry. I recently did an informal poll on LinkedIn and asked: Which company’s customer service approach would you want your businesses to be like?

Surveys 372

Surveys Customer Service Marketing 372

Beyond Philosophy

NOVEMBER 12, 2022

So, he polled his followers on LinkedIn a few days ago to see what they thought. Here are a few key moments in the discussion: 01:49 We start off by explaining the situation behind the poll and what Colin and Ryan think about the future. However, uncertainty is a difficult environment in which to move forward with business.

Management 221

Management Consulting Consulting Surveys 221

Clarabridge

JANUARY 26, 2017

The pre-election polls were way off this year — much more so than usual. While the official results may have taken some of us by surprise, there’s a lot we can learn from this year’s presidential polling fail. That’s because the poll surveyed just one African American voter who happened to be a Trump supporter.

Surveys 40

Surveys Feedback Self service Analytics 40

Clarabridge

JANUARY 26, 2017

The pre-election polls were way off this year — much more so than usual. While the official results may have taken some of us by surprise, there’s a lot we can learn from this year’s presidential polling fail. That’s because the poll surveyed just one African American voter who happened to be a Trump supporter.

Surveys 40

Surveys Feedback Self service Analytics 40

Clarabridge

JANUARY 26, 2017

The pre-election polls were way off this year — much more so than usual. While the official results may have taken some of us by surprise, there’s a lot we can learn from this year’s presidential polling fail. That’s because the poll surveyed just one African American voter who happened to be a Trump supporter.

Surveys 40

Surveys Feedback Self service Analytics 40

Contact Center Pipeline

AUGUST 10, 2022

A recent Gallup poll showed that 60% of shoppers were unable to get a product because of the supply chain shortage—an issue that usually ended up with customers speaking with contact […].

Contact Center 147

Contact Center Customer Service Technology Management 147

Beyond Philosophy

MAY 22, 2015

All the polls leading up to the election said it would be a Hung Parliament, i.e. no one political party would be the outright winner/have a majority. On the poll inquiry, they could have used System One thinking, answering quickly without using their more rational thinking from System Two. Politics and polling go together.

Government 363

Government Marketing Customer Experience 363

Contact Center Pipeline

MAY 1, 2020

However, a snap poll conducted during a recent Gartner cohort of over 50 service and support leaders showed that only 15% have been able to move 100% of their staff to working from home. Work from home is the most effective form of workplace social distancing, as advised by governments and public health organizations. That […].

Contact Center 241

Contact Center Government Customer Service Call Center 241

ShepHyken

SEPTEMBER 18, 2020

All this is well and good, but you may reap greater dividends by broadening your poll questions and grading customer satisfaction on a few more criteria or indicators. Most of the time, customer service feedback is as simple as “Were you happy with your service today?” or “Please rate your service on a scale from 1 to 5.”.

Feedback 307

Feedback Customer Service Surveys Accountability 307

CCNG

DECEMBER 6, 2020

Attendees answered poll questions about their current problems, the technologies they use today, and what they are planning to implement in the next 2 to 3 years. We started with a poll about the problems people are facing with their current technology.

Omni-channel support 195

Omni-channel support Contact Center Technology voip 195

ShepHyken

OCTOBER 20, 2021

So, I decided to conduct an informal poll with some friends and colleagues. Instead, he texted the thank-you to his customer. . Now, I wondered if the text had the same impact as an old-fashioned handwritten – or even typed – thank-you note. The questions I asked were: . Which has more impact, a handwritten note or a text? .

Technology 376

Technology Customer Service 376

Contact Center Pipeline

JUNE 23, 2020

Most brands rely on software developers, such as Zendesk, to create this poll. Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers are to recommend a brand, product or service. The answers create a popular metric used to evaluate the customer experience.

Customer Experience 195

Customer Experience Metrics Surveys Contact Center 195

LiveVox

OCTOBER 24, 2023

A recent LinkedIn poll conducted on our LiveVox account has revealed an intriguing divide among CX business leaders. In the contact center, data is king, and predictive analytics is its crown jewel.

Analytics 93

Analytics Contact Center Accountability 93

Contact Center Pipeline

JANUARY 14, 2020

According to Gallup’s recent polls, 87% of employees worldwide are not engaged. Think about that for a moment—that’s a staggeringly high number. If 50 people work in your contact center, that’s like saying only 6.5 of them actually care about what’s going on in your business. And yet all 50 are TALKING TO CUSTOMERS! Yes, […].

Contact Center 195

Contact Center Employee engagement Call Center Customer Experience 195

Myra Golden Media

APRIL 3, 2020

Once we agree on your training content, we set a date for live virtual training that includes breakout rooms, online hand-raising, polling questions, and PDF workbooks. We start with a video conference to learn about your challenges and goals. Plus, we record the training and hand it over to you to use as you wish.

Customer Service 177

Customer Service Customer Experience 177

Myra Golden Media

JULY 16, 2020

Digital workshops are super fun and include engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, polling questions, and PDF workbooks. I’m facilitating digital workshops on de-escalation, call control, empathy, telephone skills, and more.

Customer Experience 156

Customer Experience 156

ShepHyken

AUGUST 3, 2020

Freshdesk) We conducted several polls across various channels and asked our audiences some crucial questions about the customer-business relationship in the new normal. My Comment: Freshdesk has created an infographic to support several polls about doing business in today’s new business environment.

Customer Service 232

Customer Service Marketing Personalization Customer Experience 232

ShepHyken

FEBRUARY 4, 2020

Poll the customers and personas to whom you’re marketing and find out their wants and needs. Very few companies take the customer experience into consideration when designing new products. Incorporate the customer’s voice throughout that process and give them a seat at the table from the very beginning.

Customer centricity 321

Customer centricity Employee engagement Customer Experience Customer Service 321

Vistio

NOVEMBER 29, 2023

According to a A 2022 Gallup poll, best friends at work are good for business. The research is in, and the results are positive.

52

52

ShepHyken

APRIL 12, 2022

The Harris Poll research estimates that US businesses are losing $1.2 Top Takeaways: Communication is part of the experience. If you don’t communicate well with your customers and employees, you are giving them a bad experience. trillion annually due to poor communication.

CRM 167

CRM Customer Experience Customer Service Marketing 167

ShepHyken

APRIL 13, 2018

Polls ask one or two questions in a quick format and then provide the response breakdowns to each respondent, making the act of replying a sort of communal game. Polls can be implemented on your website, through social media, and even by text. These are handy for identifying overall trends that can influence business decisions.

Feedback 206

Feedback Contact Center Journey mapping Surveys 206

C3Centricity

FEBRUARY 27, 2024

Employee Engagement : A Gallup poll revealed that organizations that frequently implement small, incremental changes report 25% higher employee engagement levels than those relying solely on large-scale transformations.

Employee engagement 90

Employee engagement Surveys Enterprise Marketing 90

JivoChat

FEBRUARY 27, 2023

You have the option to make open questions or create polls. One has a box below the question, where the person can write whatever they want, and the other one has a poll format where you can add multiple answers that the user will choose from. It works as a marketing strategy as well to drive users’ attention to your stories.

Personalization 75

Personalization Accountability Marketing 75

Uniphore

JUNE 10, 2021

In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. We polled attendees of our Knowledge Management Vs. Knowledge Automation webinar on how they viewed agent onboarding. Make Legacy Tech Work Smarter. Try Demo Now.

Call Center 98

Call Center Self service Contact Center Interactive Voice Response 98

Callminer

JUNE 12, 2017

Organizations polled cite two main reasons for their reluctance […]. The post ROI from your investment in speech analytics? Absolutely! appeared first on CallMiner.

Analytics 140

Analytics Contact Center Marketing Best practices 140

Nicereply

SEPTEMBER 22, 2022

Nevertheless, the comments and insights were the most interesting part of our poll. The original poll and all comments you can find in this group full of CX professionals. It was interesting to see how managers voted for individual options. Let’s look at some of them. How to improve customer experience?

Customer Experience 72

Customer Experience Multi-channel support Customer effort Customer Support 72

ShepHyken

JANUARY 15, 2019

The survey polled 1,108 US consumers, age 18 to 34, who purchased tech products from Amazon in the past year. Here’s the stat: “A good majority of millennials, 77 percent, are willing to give up drinking and 44 percent are willing to give up sex before giving up access to Amazon.”. This prompted me to do a little research.

Surveys 246

Surveys Customer Service Customer Experience 246

Certified Languages International

OCTOBER 26, 2020

It’s an election year, and, if we learned anything from 2016, it’s not to trust polls. So what was the first thing he did after noting the inaccuracies of polling? He showed us a poll. (He Danny Ackert echoed this sentiment several times during his presentation. He was acutely aware of the irony.).

Healthcare 98

Healthcare Transportation Education Quality management 98

Expivia

MARCH 1, 2022

Polls and Surveys. You can send out a survey or poll and then provide them with an incentive for answering it. You can use it in various ways, such as sending out coupons, reminders, polls, surveys, or even customer service messages. You can use text messages to collect contest entries from your customers. Thank You Messages.

Marketing 98

Marketing outsourcing Best practices Surveys 98

Global Response

MAY 22, 2023

Some of the various customer feedback methods you can try: Surveys and polls. Surveys and polls are one of the most versatile types of customer feedback strategies. In addition, social media can also be used to conduct informal surveys and polls, such as through Instagram Stories or Twitter’s poll features.

Feedback 62

Feedback outsourcing Customer centricity Surveys 62

ShepHyken

NOVEMBER 14, 2022

adults conducted online by The Harris Poll from Oct. Also, 30% of them are willing to pay more and 30% are willing to wait longer at small businesses versus major retailers or chain stores, according to a new NerdWallet survey of over 3,000 U.S. My Comment: If you’re running a small business, then this article is for you.

Customer Service 173

Customer Service Banking Customer effort Marketing 173

Myra Golden Media

JULY 12, 2019

To make corrections in; adjust: calibrated the polling procedures to ensure objectivity. Calibration is simply: To check, adjust, or determine by comparison with a standard (the graduations of a quantitative measuring instrument): calibrate a thermometer.

Calibration 238

Calibration Coaching Contact Center Call Center 238

Contact Center Pipeline

MAY 22, 2018

In fact, a 2016 poll conducted by Service Agility and Contact Center Pipeline found that 42% of contact […]. Some things just go together like chips and salsa, Frick and Frack… millennials and smartphones.

Contact Center 100

Contact Center Management Call Center Technology 100

Certified Languages International

OCTOBER 5, 2020

They often play an integral role in elections , offering everything from info about voting and voter registration to convening candidate debates and forums to hosting polling sites. voting takes place either at an official polling place, by mail, or by casting an absentee ballot. Depending on where you live in the U.S.,

Best practices 97

Best practices Education Personalization 97

Guru

MARCH 31, 2021

When I read a Gallup poll that claimed 88% of employees feel that their employer did a poor job with their onboarding.I wasn’t surprised. Between my own experiences onboarding at companies and what I’ve heard from friends and family, I know how rough it can be.

Management 78

Management 78

Unymira

FEBRUARY 14, 2022

I'm excited to announce the winners of our recent open poll on the top CX Experts for 2022. I've even had the pleasure of working with several such as Jeff and Leslie and meeting others at events like ICMI and CCW such as Nate and Brad. In alphabetical order, they are:

Customer Service 52

Customer Service Customer Experience 52

Maru Group

FEBRUARY 7, 2022

We conducted a poll the same month and found 62% of U.K. Almost all American BNPL users polled by Maru in January said it was not hard to use (97%). At Maru, we use our unique software platform to measure and analyze how consumers feel, behave, and think to help clients better understand their customers and deliver better outcomes.

Personalization 89

Personalization Banking Marketing Sales 89