Remove performance-tiles
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Improve LLM performance with human and AI feedback on Amazon SageMaker for Amazon Engineering

AWS Machine Learning

We present the reinforcement learning process and the benchmarking results to demonstrate the LLM performance improvement. Design Criteria & Appendices/Performance Package AR Sortable Design Criteria v20.1.1.pdf Design Criteria & Appendices/Performance Package AR Sortable Design Criteria v20.1.1.pdf

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How Centricity Used Customer and Agent Analytics to Fuel Better Service

SharpenCX

Contact center leaders turned to customer and agent analytics to catapult performance to new heights. In the name of narrow priorities, Centricity’s leaders turned on Sharpen Performance Tiles to give agents three core metrics to focus on. No need to wait for a coaching session after a month of poor performance.

Analytics 128
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How to Run a Highly Effective Contact Center (Start Today)

SharpenCX

And, continue to keep tabs on agent performance and sentiment during your coaching conversations and 1:1s , so you can support your team’s needs. . >> Read Next: How to Use Data to Inform your Decision Making for Standout Service This Year. Enhance Contact Center Performance With Clear Data and Goals.

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Is your Virtual Call Center Working? Measure the Right Metrics to Keep your Virtual Call Center Productive

SharpenCX

Measuring agent productivity and success is critical to keep your virtual call center performing. times more likely to feel empowered to perform their best work. When your agents can see their metrics and track performance, they’re going to stay engaged. How do you know how to measure for success? Measure for Agent Satisfaction.

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Fine-tune your Amazon Titan Image Generator G1 model using Amazon Bedrock model customization

AWS Machine Learning

Virginia) and US West (Oregon) AWS Regions and can perform advanced image editing tasks such as smart cropping, in-painting, and background changes. jpg", "caption": "Ron the dog sitting on a tile floor"} {"image-ref": " /ron_03.jpg", jpg", "caption": "Ron the dog sitting on a tile floor"} {"image-ref": " /ron_03.jpg",

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Moving Beyond the AI Basics for Call Centers

SharpenCX

Agent Performance Score: At-a-glance view into an agent’s overall performance across all queues and channels. 3rd-party data sources imported via SharpenCDP that you can combine with your Sharpen Data in derived fields or utilize external data points in Performance Tiles. Actionable Data Delivers Results.

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What’s the Meaning of AHT and How Can I Improve It?

SharpenCX

Plus, you can boil AHT down beyond its meaning in your overall contact center performance to look at the performance of your individual agents, too. Clear KPIs lead to better performance at work. Clear KPIs lead to better performance at work. How Can I Improve AHT in My Call Center? Set clear goals for your handle times.