Aspect

APRIL 29, 2021

Partner Spotlight Series ?focuses focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences.? . Their leadership and offering of industry-leading technology for more than 20 years are the driving fo rces behind the company’s foundation. . Learn more about them here. .

Enterprise 118

Enterprise Contact Center Technology Marketing 118

Cisco - Contact Center

JULY 21, 2023

In today’s rapidly evolving market, companies are increasingly leveraging technology to create business value and agility. Cisco recognizes the importance of collaborative innovation with partners,… Read more on Cisco Blogs

Marketing 96

Marketing Technology 96

JustCall

MAY 26, 2022

We are excited to launch our Partner Program that will help agencies, IT businesses & affiliate marketers to earn revenue while helping SMBs with digital transformation. We have two kinds of partner programs – 1) Affiliate Partner Program: Refer customers to JustCall & earn recurring commissions. How it works?

CRM 98

CRM APIs Sales Technology 98

CSM Magazine

MARCH 11, 2024

Selecting a B2B fulfilment partner is a decisive move, akin to choosing a relay teammate in a high-stakes race. Quantifying Capabilities and Scalability When shaking hands with a potential business to business fulfilment partner, the first order of business is to measure their strength — not just for today but for the promised tomorrows.

B2B 52

B2B Technology Analytics Customer Service 52

Aspect

JUNE 22, 2021

Our Partner Spotlight Series identifies our best and brightest channel partners around the globe. Our partners deploy Aspect’s deep and broad solutions portfolio for both premise and cloud. The post Partner Spotlight: Call Design appeared first on Aspect Blogs.

Interactive Voice Response 91

Interactive Voice Response Contact Center Consulting Consulting 91

TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive.

Customer Support 52

Customer Support Technology Analytics Feedback 52

CSM Magazine

FEBRUARY 7, 2024

Sabio Group , the digital customer experience transformation services specialist, has expanded its partner leadership with the appointment of two new Global Partner Account Managers. Tina Cartwright and Nicole Regensburg join the Group with extensive experience and knowledge of the CX technology and vendor eco-system.

Accountability 52

Accountability Sales Technology Management 52

TechSee

SEPTEMBER 15, 2022

With their decades of expertise with CX technologies, visual computing, Augmented Reality, and Big Data, this joint offering provides automated AR-guided resolutions to major problems facing business owners. “NeuraFlash is very excited to be partnering with TechSee. ” said Michael McBrien , VP of Alliances at NeuraFlash.

Big data 109

Big data Consulting Consulting Contact Center 109

Cisco - Contact Center

AUGUST 8, 2023

Identifying the Need In today’s rapidly evolving digital landscape, Channel Partners face many challenges. The constant emergence of new technology solutions and a myriad of complex offerings often l… Read more on Cisco Blogs

Technology 90

Technology 90

Avoxi

AUGUST 18, 2021

ARMCO Partners Boots Legacy Phone System, Improves Productivity with AVOXI’s Cloud Platform Technology ARMCO has seen great improvements in agent productivity and performance after implementing AVOXI's global communications platform.

Technology 62

Technology Healthcare Call Center 62

Talkdesk

NOVEMBER 30, 2020

That’s when I decided to partner with my older brother. Partnering with my brother changed everything. For example, we’ve partnered with Calldesk, a European pioneer in AI-powered voice agents, to accelerate the deployment of conversational AI in contact centers. He was already driving and owned a car — with a sunroof!

Banking 103

Banking Contact Center Accountability Technology 103

Cisco - Contact Center

FEBRUARY 20, 2024

At Cisco, we pride ourselves on our world-class partner ecosystem, and we go to great lengths to recognize how our partners provide value to customers and support digital transformation. I encourage… Read more on Cisco Blogs

Metrics 52

Metrics Technology 52

Cisco - Contact Center

APRIL 24, 2024

This month marked a significant milestone in the technology services industry as the NTT Group celebrates the formation of NTT DATA, Inc. by combining the services of NTT Ltd. and NTT DATA. It also… Read more on Cisco Blogs

Technology 52

Technology 52

CSM Magazine

OCTOBER 10, 2023

Encoded, a leading provider of payment orchestration and gateway solutions , today announced its new partnership with Visa and approval as a Visa Direct Preferred Partner. Encoded specialises in providing innovative solutions and expert guidance to our customers and partners to help make the complex… simple.

Banking 59

Banking APIs Interactive Voice Response Sales 59

Cisco - Contact Center

JANUARY 24, 2023

Forming partnerships with Technology Service Brokers Telarus and Intelisys has enabled thousands of agents and traditional Cisco partners to capture the opportunity offered by Cisco Unified Communications. To learn more about our offers through technology service brokers, visit Cisco.com. We’d love to hear what you think.

Contact Center 93

Contact Center Technology SaaS Feedback 93

Cisco - Contact Center

MARCH 28, 2024

In the dynamic landscape of the technology sector, gender diversity remains a significant challenge. The noticeable absence of women, particularly in senior leadership roles, underscores an ongoing… Read more on Cisco Blogs

Technology 70

Technology 70

Infinity

MAY 20, 2022

The alliance will give their extensive customer base of both vehicle manufacturers and retailers the option of using Infinity’s class-leading call intelligence technology, for full end-to-end visibility on marketing campaigns, and marks the next phase in the latter’s expansion in the huge growth sector. minutes ($4.25 billion per year).

Automotive 96

Automotive Sales Marketing Analytics 96

Outsource Consultants

JUNE 21, 2023

During this trip, we asked our BPO partners for their opinions on several facets of the industry, including what it takes to have a successful partnership with a call center. To create a focus on strong partnerships, your company will need to ensure you stay active and aware of your partner. This is what they had to say.

outsourcing 67

outsourcing Call Center Contact Center Technical Support 67

CSM Magazine

FEBRUARY 8, 2024

Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. About Redcentric Redcentric is a trusted transformation partner. With a proven track record of success, Cirrus is trusted by major brands to enhance customer experiences.

Marketing 52

Marketing Customer Service Sales Customer Experience 52

LiveVox

APRIL 10, 2023

CIOs are feeling the heat to deploy digital technologies faster to stay ahead of the competition. By Patrick Summe, Chief Technology and Engineering Officer, […] The post Contact Centers and IT Must Partner for Transformation: Starting with the Agent Desktop appeared first on LiveVox.

Contact Center 86

Contact Center Engineering Technology 86

Cisco - Contact Center

OCTOBER 31, 2023

An even more powerful and comprehensive technology platform at the core of our … Read more on Cisco Blogs Did you attend or tune-in to WebexOne last week? I hope you are as excited as I am about the innovation taking place.

Technology 93

Technology 93

Nuance

FEBRUARY 3, 2021

The post Our customers win prestigious 2021 Stevie® Awards & Nuance earns Technology Partner of the Year appeared first on What’s next. This year we are pleased to share our customer winners of 2021 Stevie® Awards: USAA – Gold for Most Valuable Response by a Customer [.] This is a summary.

Technology 71

Technology Enterprise Virtual Agent Customer Service 71

SmartAction

OCTOBER 2, 2023

through which the companies will collaborate to bring cutting-edge AI technology to healthcare providers looking to automate their voice channel administrative activities. Kyle Johnson, CEO of SmartAction, commented, “We are honored to partner with Henry Schein, a global leader in the healthcare industry. and henryschein.com.

Virtual Agent 73

Virtual Agent Healthcare Contact Center Metrics 73

CSM Magazine

AUGUST 30, 2023

Waterfield Tech, a leading global customer engagement solutions provider, today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED). Avaya celebrates Waterfield Tech’s noteworthy accomplishments as a Partner of the Year and looks forward to another promising year ahead.”

Chief Customer Officer 52

Chief Customer Officer Education Government Consulting 52

teleopti

OCTOBER 9, 2018

Teleopti, a global leader in workforce management (WFM) solutions, announced today its enrolment as an advanced technology partner by Unify, a leading global provider of unified communications solutions and network infrastructure for enterprises of all sizes.

Technology 48

Technology Enterprise Management 48

COPC

SEPTEMBER 30, 2022

is pleased to announce that it has once again approved Nexcom’s RevealCX as a Platinum Partner in the COPC Approved Technology Provider (ATP) program. The innovative technology aligns quality results with the customer experience and key business metrics. s ATP partner page for a complete list. WINTER PARK, Fla.,

Calibration 63

Calibration Best practices Quality management Benchmark 63

Education Services Group

JULY 22, 2020

As companies perfect their Customer Success strategies, they look ahead to the next phase of scaling CS – Partner Success programs. According to TSIA , 70-80% of all technology is sold through the channel. “I look at partners the way I look at Customer Success,” she explained. You need to make your partners successful.

Best practices 52

Best practices Surveys Education Customer Experience 52

24-7 InTouch

MAY 9, 2023

WINNIPEG, MB – MAY 9, 2023 – IntouchCX, a global leader in contact center and technology solutions, has partnered with Modulate to provide powerful live voice chat moderation tools for their gaming brand partners. ” Modulate is IntouchCX’s latest partner in player safety.

Contact Center 52

Contact Center Technology 52

Inbenta

JUNE 15, 2021

How Can Your Business Partner With Inbenta? Who is Eligible as Inbenta’s Partner? What Are the Benefits of Becoming a Partner? What Do You Need to Do To Become A Partner? More often than not, partnering with companies in similar areas to yours is highly beneficial. How Can Your Business Partner With Inbenta?

Virtual Agent 64

Virtual Agent Enterprise Chatbots Accountability 64

Cisco - Contact Center

MAY 10, 2023

If you’ve been implementing technology for your company for any length of time, you know a few things: Technology is increasingly complex Business requirements are dynamic IT solutions are e… Read more on Cisco Blogs

Technology 87

Technology 87

CX Global Media

MAY 25, 2017

And Lori Bocklund has seen both happen in the current Wild West of contact center technology that exists today. Unstable Contact Center Technology. As Lori states, when it comes to contact center technology, all of this is happening. It’s like the Wild West out there with contact center technology.” Click to Tweet.

Contact Center 185

Contact Center Technology CRM Finance 185

Cisco - Contact Center

JUNE 9, 2023

In the rapidly evolving world of technology, staying ahead of the game is crucial for businesses. As organizations strive to optimize their IT operations and ensure smooth business outcomes,… Read more on Cisco Blogs

Technology 93

Technology 93

ShepHyken

OCTOBER 11, 2019

From those humble beginnings, Chesky and Gebbia partnered with their friend Nathan Blecharcyzk to streamline the web platform and officially launch Airbnb in 2008. The post Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience appeared first on Shep Hyken.

Technology 238

Technology Customer Experience Personalization Engineering 238

Contact Center Pipeline

OCTOBER 24, 2018

A CCaaS Solutions Provider’s CEO Offers His Thoughts on the 2018 Contact Center Technology Survey Findings As the second line of the 2018 Contact Center Technology Survey special report puts it, “Some things never change.”

Technology 100

Technology Contact Center Surveys Call Center 100

Global Response

DECEMBER 13, 2022

Choosing a good call center partner is essential for improving your customer experience and driving brand loyalty. Your call center partner should have the skills and expertise that best serves your customers’ needs and represents your own brand best. Communication. Most Important Call Center Skills: Hard Skills.

Call Center 62

Call Center Technical Support Contact Center Wait times 62

Ansafone

JANUARY 13, 2022

Contact centers can support small, medium and large businesses with technology services that ensure quick response times. Whether a business is communicating with clients or simply collaborating with its partners, there are several technology services that should be utilized to secure results.

Technology 62

Technology Contact Center Interactive Voice Response outsourcing 62

COPC

OCTOBER 26, 2023

Related CX Technology Consulting Fusing technology and expertise to design and deliver exceptional service journeys. With the right AI platform and expert partner, you can harness the power of the LLM to provide accurate and safe answers to customers. A fusion of creativity, strategy and technology marks the process itself.

Technology 77

Technology Customer Experience APIs Consulting 77