TechSee

SEPTEMBER 15, 2022

The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based visual engagement. “NeuraFlash is very excited to be partnering with TechSee. BOSTON , Sept. BOSTON , Sept. ” About NeuraFlash.

Big data 109

Big data Consulting Consulting Contact Center 109

Zappix

APRIL 17, 2024

A key highlight of the partnership is the joint deep integration work achieved with Cloud Contact Center Solutions including Genesys Cloud and Amazon Connect. Operational Efficiency: Deep integration with Genesys Cloud and Amazon Connect streamlines Cloud-Based Customer Service, reducing time and effort.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

AWS Machine Learning

OCTOBER 24, 2023

This service is delivered by the T-Mobile Voicemail system and uses Amazon Transcribe to convert voicemail messages to text. Voicemail to Text is available in 39 different spoken languages and dialects and uses auto-language detection provided by Amazon Transcribe. T-Mobile US, Inc.

APIs 88

APIs Engineering Metrics Technology 88

CSM Magazine

FEBRUARY 21, 2024

VoiceAbility, a leading voice and rights charity supporting vulnerable people for over forty years, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies.

Average Handle Time 52

Average Handle Time Analytics Service level Technology 52

CSM Magazine

AUGUST 1, 2023

PCI Pal announced today that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. “PCI Pal is proud to achieve the Amazon Connect Service Ready designation, especially so early on in our journey as an AWS Partner,” said Darren Gill, CRO, PCI Pal.

Interactive Voice Response 52

Interactive Voice Response Engineering Best practices Enterprise 52

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. When you deploy QnABot, you can choose to automatically deploy a state-of-the-art open-source LLM model ( Falcon-40B-instruct ) on an Amazon SageMaker endpoint. For example, when asked “What is Amazon Lex?”,

Self service 101

Self service APIs Transportation Contact Center 101

AWS Machine Learning

APRIL 18, 2024

In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. The following are some of the things LMA can do: Live transcription with speaker attribution – LMA is powered by Amazon Transcribe ASR models for low-latency, high-accuracy speech to text.

APIs 91

APIs Accountability Analytics Entertainment 91

AWS Machine Learning

JANUARY 5, 2024

Artificial intelligence (AI) and machine learning (ML) offerings from Amazon Web Services (AWS) , along with integrated monitoring and notification services, help organizations achieve the required level of automation, scalability, and model quality at optimal cost. The pipeline should also be launched by the data push event to S3.

Management 108

Management APIs Engineering Government 108

Calabrio

APRIL 16, 2020

Staying connected and responsive to customers under these circumstances can be challenging; access to a cloud-based contact center can be critical to resolving the new influx of cases and maintaining business continuity. Calabrio, Amazon and VoiceFoundry have partnered to provide fast deployment and configuration for remote working needs.

Contact Center 123

Contact Center Quality management Analytics Technology 123

AWS Machine Learning

SEPTEMBER 28, 2023

In either case, as knowledge management becomes more complex, generative AI presents a game-changing opportunity for enterprises to connect people to the information they need to perform and innovate. Conversations are saved in application databases ( Amazon Dynamo DB ) to support multi-round conversations.​

Enterprise 94

Enterprise Real estate Chatbots Construction 94

AWS Machine Learning

DECEMBER 5, 2023

Protopia AI has partnered with AWS to deliver the critical component of data protection and ownership for secure and efficient enterprise adoption of generative AI. AWS and Protopia AI are partnering to deliver the critical component that solves this common enterprise customer need.

Enterprise 94

Enterprise Engineering Technology Finance 94

AWS Machine Learning

MAY 23, 2023

Amazon SageMaker comprises a comprehensive portfolio of capabilities as a fully managed MLOps service to enable developers to create, train, deploy, operate, and manage ML models in the cloud. These resources can be accessed by simply visiting the JumpStart landing page within Amazon SageMaker Studio.

Engineering 74

Engineering Government Calibration Scripts 74

AWS Machine Learning

OCTOBER 9, 2023

In this post, we walk through how to prepare and import the MovieLens dataset , a dataset prepared by GroupLens research at the University of Minnesota, which consists of a variety of user rankings of various movies, into Amazon Personalize using Amazon SageMaker Data Wrangler. [1]

Personalization 86

Personalization Engineering Automotive Best practices 86

AWS Machine Learning

OCTOBER 4, 2022

At AWS, we sometimes work with customers who have selected our technology partner Snowflake to deliver a cloud data platform experience. In a collaborative supply chain, sharing information between partners can improve performance, increase competitiveness, and reduce wasted resources. Essential AWS services that enable this solution.

APIs 74

APIs Analytics Transportation Metrics 74

AWS Machine Learning

APRIL 18, 2023

With two million members on the platform, the company provides a comfortable place for this deserving population to connect with each other and programs designed to support them.” To tackle this, the team leveraged the Amazon Personalize cold start recommendation functionality for relevant users. Photo provided by the RallyPoint team.

Personalization 72

Personalization Metrics Healthcare Automotive 72

AWS Machine Learning

JUNE 16, 2023

SambaSafety worked with AWS Advanced Consulting Partner Firemind to deliver a solution that used AWS CodeStar , AWS Step Functions , and Amazon SageMaker for this workload. SambaSafety’s data science team needed help connecting their existing data science workflow to a continuous delivery solution.

Scripts 76

Scripts Engineering Accountability Consulting 76

AWS Machine Learning

NOVEMBER 22, 2023

All of the AWS AI services (for example, Amazon Textract , Amazon Comprehend , or Amazon Comprehend Medical ) used in IDP solutions are fully managed AI services where AWS secures their physical infrastructure, API endpoints, OS, and application code, and handles service resilience and failover within a given region.

APIs 82

APIs Accountability Enterprise Transportation 82

JivoChat

FEBRUARY 5, 2023

Logistics Partners: Fulfillment centers need reliable logistics partners such as courier services and freight companies to deliver customer orders. Customers can rest assured that their orders will be shipped quickly and accurately with Amazon’s vast network of warehouses around the globe.

CRM 75

CRM Transportation Accountability outsourcing 75

ShepHyken

MARCH 8, 2022

Why can’t your speed be as quick as Amazon’s? Quotes: “In this challenging experience economy, we need employees who are connected and empowered. Top Takeaways: Your customers aren’t just comparing you to your direct competitors anymore. They are comparing you to the best.

Personalization 161

Personalization Marketing Customer Experience Customer Service 161

Connect

DECEMBER 5, 2023

Why the cloud era has added a new layer of complexity to picking tech vendors – and how an independent partner can help. By Steven Fricker, Chief Revenue Officer at Connect. At Connect, this is a role we find ourselves increasingly being asked to play. It was the arrival of the acronym XaaS that clinched it. At your service.

Cloud contact 66

Cloud contact Multichannel CRM Chatbots 66

AWS Machine Learning

AUGUST 4, 2023

We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. The inference endpoints are connected with Data Cloud to drive predictions in real time. Custom models can be trained using data from Salesforce Data Cloud accessed through the Amazon SageMaker Data Wrangler connector.

APIs 73

APIs Engineering Enterprise Technology 73

AWS Machine Learning

DECEMBER 19, 2023

The solution takes advantage of AWS native features from Amazon SageMaker , building a flexible and extensible framework around this. Amazon SageMaker Role Manager is used to implement role-based ML activity, and Amazon S3 is used to store input data and artifacts.

Analytics 102

Analytics Engineering Government Best practices 102

AWS Machine Learning

FEBRUARY 16, 2023

Amazon Kendra is a highly accurate and intelligent search service that enables users to search for answers to their questions from your unstructured and structured data using natural language processing and advanced search algorithms. Today, Amazon Kendra launched seven additional data format support options for you to use.

Enterprise 69

Enterprise APIs Engineering Best practices 69

AWS Machine Learning

JUNE 22, 2023

Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its casino customer base globally when LnW Connect reaches its full potential.

Automotive 82

Automotive Engineering Metrics Finance 82

Spearline

NOVEMBER 12, 2020

AWS Marketplace is a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Spearline is proud to be an AWS Select Technology Partner. There is also built in capacity for testing in excess of this.

Telecommunications 98

Telecommunications Contact Center Enterprise Technology 98

AWS Machine Learning

NOVEMBER 22, 2023

For example: With Amazon CloudWatch, you could monitor the number of documents processed through Amazon Textract. Similarly, monitoring the volume and size of documents being uploaded into Amazon Simple Storage Service (Amazon S3) can give insights into the rate at which processing demand is increasing.

Best practices 83

Best practices Metrics Feedback Enterprise 83

AWS Machine Learning

DECEMBER 21, 2022

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Create a Salesforce data source via the Amazon Kendra console. Opportunity*.

Enterprise 76

Enterprise Accountability APIs CRM 76

CSM Magazine

OCTOBER 12, 2021

Amazon Connect users across the globe can now leverage PCI Pal’s secure payments solutions for additional payment security and compliance options. Thousands of businesses of all sizes are using Amazon Connect to adapt their customer communications for the post-pandemic future.

Government 52

Government Cloud contact Interactive Voice Response SaaS 52

AWS Machine Learning

JANUARY 26, 2024

Lastly, we connect these together with an example LLM workload to describe an approach towards architecting with defense-in-depth security across trust boundaries. We then discuss how building on a secure foundation is essential for generative AI.

Best practices 121

Best practices Government Engineering Accountability 121

AWS Machine Learning

SEPTEMBER 23, 2022

In this post, we demonstrate a solution using Amazon Rekognition Custom Labels along with motion sensor camera traps to automate this process to recognize engendered species and study them. Amazon CloudWatch – A monitoring and observability service that collects monitoring and operational data in the form of logs, metrics, and events.

APIs 85

APIs Metrics Management Analytics 85

Integrity Solutions

FEBRUARY 1, 2024

While the selling environment has undergone some pretty dramatic changes in recent years, if anything, they’ve only heightened the need for sales professionals who care about, can connect with and actively listen to their customers. And becoming that partner requires active listening in sales.

Sales 106

Sales Coaching Scripts B2B 106

AWS Machine Learning

JUNE 8, 2022

Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Amazon Lex is a service for building conversational interfaces into any application using voice and text. This solution uses the following services: Amazon Lex. Amazon API Gateway. Amazon Lex.

APIs 82

APIs Telecommunications Chatbots Accountability 82

CSM Magazine

FEBRUARY 2, 2024

Powered by Genesys Cloud and supported by Sabio, Benenden’s solution equips them with next-generation capabilities to connect with members across digital channels and deliver a more personalised, efficient service. Founded in 1905, Benenden offers affordable healthcare cover to over 860,000 members.

Healthcare 52

Healthcare Chatbots Self service Technology 52

AWS Machine Learning

MAY 5, 2023

In this post, we discuss a machine learning (ML) solution for complex image searches using Amazon Kendra and Amazon Rekognition. Amazon Kendra is an intelligent search service powered by ML, and Amazon Rekognition is an ML service that can identify objects, people, text, scenes, and activities from images or videos.

Engineering 101

Engineering APIs Scripts Enterprise 101

CSM Magazine

FEBRUARY 16, 2022

PCI Pal , the global provider of cloud-based secure payment solutions – today announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry – a TTEC Digital company. . The partnership with VoiceFoundry will also provide TTEC Group companies with access to PCI Pal’s services.

Enterprise 52

Enterprise Government SaaS Customer Experience 52

AWS Machine Learning

OCTOBER 26, 2022

In just 5 years, tens of thousands of customers have tapped Amazon SageMaker to create millions of models, train models with billions of parameters, and generate hundreds of billions of monthly predictions. To harness this opportunity and take ML out of the research lab and into the hands of organizations, AWS created Amazon SageMaker.

Engineering 96

Engineering Construction Real estate Healthcare 96

Beyond Philosophy

AUGUST 17, 2023

Time Well Spent Pine developed the Time Progression with his collaboration partner and colleague Dave Norton, founder of Stone Mantel and Insights Consultancy. Additionally, it provides time well spent by knowing what I want from Amazon or my music pod at a given moment. It could play music based on who is in the room. Same with TV.

Customer centricity 195

Customer centricity Self service Consulting Consulting 195