FluentStream

FEBRUARY 9, 2023

Originally published by Channel Marketer Report FluentStream, a unified communications-as-a-service (UCaaS) provider for small and midsize organizations, reported significant gains in its partner ecosystem in 2022. Offering an enhanced partner program and an innovative buyout incentive, the company boosted its.

Marketing 52

Marketing 52

CustomerSuccessBox

MAY 2, 2022

Partner Program is one of the ways. Many B2B SaaS businesses have realized the value of partnership programs. While content marketing can help you generate new leads for your pipeline, establishing a strong partnership program can help you accelerate your company’s growth and future-proof it.

SaaS 52

SaaS B2B Marketing Analytics 52

Education Services Group

JUNE 8, 2021

Partner Success is still a relatively new concept in a fairly new industry. More and more, larger enterprises are taking a look at their successful CS efforts and wondering, “Can I apply this to my channel partner relationships?” What is Partner Success? How does a Partner Success Pilot Program work?

Journey mapping 52

Journey mapping Best practices Enterprise SaaS 52

Quadient

JULY 18, 2022

Leverage Quadient's Experience Partner Program to Improve Your Clients' Customer Communications. Last year, we overhauled our Customer Communication Partner Program to accelerate the development of our partner ecosystem and enable Quadient teams to develop and focus on our most committed partners.

SaaS 52

SaaS Multichannel Engineering Consulting 52

Uniphore

OCTOBER 26, 2021

New Program Provides Foundation to Support Large-Scale Enterprise Digital Transformation Efforts with Leading Conversational Automation Solutions PALO ALTO, Calif., October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its

Business Process Outsourcing 71

Business Process Outsourcing Enterprise outsourcing Sales 71

Cisco - Contact Center

MARCH 29, 2023

In today’s Age of the Partner, having a strong partner engagement model is not just table stakes; it’s a game-changer. I’m thrilled to share that CRN recognized Cisco with a 5-Star rating in their Read more on Cisco Blogs

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Education Services Group

AUGUST 10, 2020

Partner Success programs are relatively new to the Customer Success world. It’s only recently that the concept of adopting CS for partner relationships has taken hold. We’ve talked about the difference between success for your partners versus through your partners. Data for one, data for all.

Metrics 52

Metrics SaaS Consulting Consulting 52

Cisco - Contact Center

JULY 21, 2023

At Cisco, we believe in assisting our Partners 360 degrees during the entire sales lifecycle. Hence equal weight is provided to Cisco Black Belt trainings that enable our partners on Sell and Deploy,… Read more on Cisco Blogs

Sales 89

Sales 89

Global Response

APRIL 1, 2021

The post Global Response joins Zendesk Partner Program to Improve Customer Relationships appeared first on Global Response. Global Response integrates the Zendesk Customer Experience Solution in order to provide the complete customer service solution that’s easy to use and scales with your business. MARGATE, FLA. APRIL 01, 2021 more.

Customer Experience 48

Customer Experience Customer Service Best practices 48

CSM Magazine

OCTOBER 7, 2021

Empirix , an Infovista company and leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. Both Cormican and Kleiren have been instrumental in creating the new Hammer partner program.

Contact Center 52

Contact Center Marketing Interactive Voice Response Strategic Value 52

BlueOcean

JANUARY 30, 2024

In this model, where you pay only for the contacts handled, the responsibility to manage efficiency and productivity lies with your outsourced partner. Understanding “All-In.” The per agent hour rate your contact partner charges typically includes operational management costs.

outsourcing 118

outsourcing Contact Center Call Center Customer Care 118

AWS Machine Learning

APRIL 11, 2024

Such partners and customers included Ansys, Anthropic, Articul8, Bria.ai, Cohere, Deci, Deepbrain.AI, Denali Advanced Integration, Ganit, Hugging Face, Lilt, Linker Vision, Mavenir, MCE, Media.Monks, Modular, NVIDIA, Perplexity, Quantiphi, Run.ai, Salesforce, Second Spectrum, and Slalom. Campaign Manager in Americas Field Marketing.

Entertainment 96

Entertainment Marketing Best practices Technology 96

CCNG

JULY 6, 2022

Below are four ways to use your network to accelerate decisions, programs, and results. ?Peer-to-peer A key value of your professional peer network is its ability to condense time frames by vetting strategies, streamlining the decision process, accelerating program development, eliminating missteps, and shortening implementations.

Best practices 195

Best practices CCNG Benchmark Consulting 195

Beyond Philosophy

FEBRUARY 1, 2024

For example, my podcast partner and I did a survey using YouGov’s self-service platform. The respondents said I was more likely to eat at Panera and my podcast partner was more likely to eat at Chipotle. However, today’s tools are making that less of a problem as we experienced when we tried our partners’ platform.

Surveys 195

Surveys Self service Marketing Feedback 195

TechSee

MARCH 11, 2024

In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI for CX partner for your particular needs. Below are five questions that will help you better define your objectives and identify the right partner for your needs.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

ShepHyken

NOVEMBER 14, 2022

Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience by Harvard Business Review. It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. But true loyalty programs go beyond being transactional.

Customer Service 173

Customer Service Banking Customer effort Marketing 173

ShepHyken

SEPTEMBER 7, 2023

In fact, in a three-year study, companies that implemented a well-designed customer success program saw a 91% return on investment and more productive CX teams. What does a “well-designed customer success program” even look like? Partnering with your sales team here can help. So, how does your CX team rise to the occasion?

Customer centricity 330

Customer centricity B2C Feedback Upselling 330

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. The Importance of a Smooth Transition in Your Outsourced Customer Care Transitioning your outsourced customer care program from one partner to another is a complex undertaking.

outsourcing 71

outsourcing Customer Care Best practices Management 71

Cisco - Contact Center

MARCH 26, 2024

This week marks the release of the 2024 CRN Partner Program Guide , which lists vendors that offer products and services through the indirect IT channel. Each year, CRN recognizes “an elite subset of t… Read more on Cisco Blogs

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Edify

MAY 26, 2021

Contact: Liz Cahill for Edify Labs.

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teleopti

OCTOBER 9, 2018

Teleopti, a global leader in workforce management (WFM) solutions, announced today its enrolment as an advanced technology partner by Unify, a leading global provider of unified communications solutions and network infrastructure for enterprises of all sizes.

Technology 48

Technology Enterprise Management 48

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. One way providers and partners can accomplish this is by helping customers choose the right communications technology to support hybrid work.

Surveys 173

Surveys Education Enterprise Technology 173

ShepHyken

AUGUST 21, 2020

Prioritize human needs (customers, partners and employees). Employees, partners, and customers expect more from the organizations they support and interact with. Employees, partners, and customers expect more from the organizations they support and interact with. Transformational programs do not have an end date.

Customer Experience 615

Customer Experience Government Feedback Management 615

24-7 InTouch

FEBRUARY 13, 2024

Mexico is truly special with a talented bilingual workforce that is also geographically close to our US-based client partners,” said Mike Henderson, Global Chief Operating Officer at IntouchCX. Beliveo was founded in 2011, and has a focus on providing scaled operations to global brands from Mexico.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. She writes about next-generation loyalty programs and how they can enhance customer experience.

Gamification 156

Gamification Customer Experience Customer centricity Personalization 156

Edify

SEPTEMBER 17, 2020

Contact: Liz Cahill for Edify Labs.

Sales 72

Sales Technology 72

ShepHyken

DECEMBER 3, 2023

Regarding service and CX, he’s one of the best, and this short article will give you a few insights into his thinking about moving from another “flavor of the month” to a program that lasts and makes change. My Comment: I’m a big fan of loyalty programs. John DiJulius is a fellow customer service expert and a great friend.

Customer Service 146

Customer Service Personalization Surveys Chatbots 146

24-7 InTouch

APRIL 17, 2024

. “We are excited for what the future holds for us as we continue to grow and empower our teams to think beyond conventional boundaries while delivering outstanding results for our global client partners.” We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.

Contact Center 105

Contact Center Technology Sales Management 105

BlueOcean

FEBRUARY 14, 2024

Line up the senior resources who will pay attention to the program on both sides of the equation. You and your outsourced partner should both have senior eyes on results, continual improvement, and gaps at least quarterly. Find a partner who can pivot. You and your partner need to know what success looks like before they launch.

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Amplifai Coaching Category

JUNE 20, 2022

We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue

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Cisco - Contact Center

NOVEMBER 2, 2023

In just a few days, we’ll be together for Cisco Partner Summit 2023, in-person in Miami Beach and digitally, November 7-8. I’m so excited for this year’s program, which will be my third time … Read more on Cisco Blogs

Personalization 93

Personalization 93

VirtualPBX

NOVEMBER 16, 2021

The NEW VirtualPBX Reseller VoIP Program is coming and will allow our partners access to the exciting benefits of our award-winning VoIP phone service. While each program extends our innovative core features, integrations, and add-ons, the Reseller Program takes things to the next level. Paul Hammond, CEO.

voip 98

voip Telecommunications Sales Technology 98

AWS Machine Learning

MARCH 22, 2024

Contentful is an AWS customer and partner. He partners with software companies to architect and implement cloud-based solutions on AWS. Before joining AWS, he worked for AWS customers and partners in software engineering, consulting, and architecture roles for 8+ years.

Engineering 86

Engineering Consulting Consulting Enterprise 86

Global Response

MARCH 13, 2024

Customer retention and loyalty programs : Outsourcing providers design and manage customer retention strategies to increase customer loyalty and reduce churn. Partnering with a CX provider gives you access to expertise and advanced technology. The partner should enhance your brand, not detract from it.

outsourcing 62

outsourcing Best practices Feedback Customer retention 62

Call Experts

APRIL 8, 2024

For 27 years, ATSI and CAM-X have partnered together to bring our association the ATSI AOE (Award of Excellence). This program is a great way for you and your staff to find out how well your callers are being taken care of. It is a tool to measure how well your business partner’s callers are being treated.

Telemarketing 52

Telemarketing Telecommunications Call Center Answering services 52