Jon Arnold

DECEMBER 6, 2018

Vonage certainly pivoted at the right time for business, as cloud was maturing to the point where OTTs could offer much more than VoIP. Being cloud-native, OTTs could move faster, and now the race is fully on for anyone with a platform. The same actually applies to the former when considering S&M for their OTT competitors.

voip 50

voip APIs Enterprise Marketing 50

pindrop

JANUARY 26, 2021

We believe that with our state-of-the-art voice authentication technology combined with TiVo’s expertise in the OTT video space, we’ll be able to unlock new experiences for consumers across the globe… and we’re just getting started,”. Pindrop’s voice authentication will maintain accuracy, regardless of these environmental conditions. . “We

Entertainment 52

Entertainment Personalization Technology Accountability 52

CSM Magazine

OCTOBER 5, 2022

These testers can venture out into “the wild” and execute customer journeys in-store/restaurant (BOPIS, curbside pickup, mobile order ahead, contactless payments), at home (OTT with different SmartTVs), in a hotel (mobile-key, mobile check-in) on a flight (in-flight access entertainment with different device types) and more.

Entertainment 64

Entertainment Engineering Accountability Feedback 64

TechSee

SEPTEMBER 21, 2021

These web-based, over-the-top (OTT) media services such as Netflix and Amazon are negatively affecting the subscriber numbers for pay-TV. Armed with targeted data from a larger audience than their OTT competitors, these cable companies can charge advertisers a higher CPM than before. . Consumer shift toward streaming content.

Advertising 41

Advertising Entertainment Self service Banking 41

Natalie Petouhof

JANUARY 30, 2016

With the growth of cross-screen content consumption, particularly through over-the-top (OTT) devices, this acquisition allows Adobe to accelerate the delivery of more robust analytics capabilities to this key growth vertical. Adobe will enable media companies to benefit from deep insights into the performance of content across screens.

Entertainment 40

Entertainment Analytics Enterprise Marketing 40

Creative Virtual

DECEMBER 7, 2021

This year we had 10 posts from nine authors – Chris Ezekiel, Khushal Hirani, Rachel Freeman, Susan Ott, Maria Ward, Rachael Needham, Björn Gülsdorff, Scott Tompkins, and me – covering a variety of customer experience, employee support, and contact center topics. I’ve compiled our 2021 collection here so you can easily explore them all.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

Hodusoft

NOVEMBER 21, 2018

Using IP PBX for chats or conference is much better than OTTs like whatsapp and skype in this sense. Improve customer experience by calling up records from the connected database. Convey an impression of being a larger, corporate professional organization. Configure auto attendant to handle calls or program system to call specific numbers.

Enterprise 40

Enterprise Personalization Customer Experience 40

Customer Interactions

JANUARY 7, 2016

New service providers are penetrating the communications market and OTT players have disrupted the industry by offering cheap and convenient services. Today customers have more choices than ever for service.

Analytics 33

Analytics Marketing Customer Experience Management 33

AWS Machine Learning

DECEMBER 20, 2022

This three-part series demonstrates how to use graph neural networks (GNNs) and Amazon Neptune to generate movie recommendations using the IMDb and Box Office Mojo Movies/TV/OTT licensable data package, which provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; (..)

Entertainment 88

Entertainment Advertising Surveys Accountability 88

Hodusoft

JANUARY 16, 2019

Video conferencing has become easier with the availability of OTT services and WebRTC. Video chats and conferencing are fast replacing audio as the preferred means of communication and collaboration.

Enterprise 40

Enterprise Contact Center 40

Jon Arnold

JULY 19, 2017

Given how service providers are being wooed away by the likes of Twilio and various OTT players, this is an important move by Genband to help their customers retain more business, especially as the lines between UC and the contact center become blurred.

Contact Center 45

Contact Center Marketing Customer Experience 45

AWS Machine Learning

NOVEMBER 22, 2022

Companies streaming online movies (OTT platforms), live concerts, or sports events. Real-time sentiment analysis is very useful for companies interested in getting instant customer feedback on their products and services, such as: Restaurants. Retail or B2C companies selling various products or services. Financial institutions.

APIs 67

APIs CRM Feedback B2C 67

Up Your Service

JUNE 16, 2015

Ubiquitous over-the-top (OTT) services like music streaming (Spotify), video communications (Skype), social platforms (Facebook), and resource-sharing (Uber) are all building highly personalized profiles and intimate relationships with their customers.

Telecommunications 88

Telecommunications Calibration Government Scripts 88

Spearline

OCTOBER 12, 2021

Andy Gent: We saw a couple of years ago, OTT frauds and messaging apps. That comes and goes and it has been seen all over OTT services. I don’t know if you have a crystal ball or anything you can see into the future, but what future threats do you think are on the horizon in telecoms providers, really should be mindful of?

Advertising 103

Advertising Banking Wireless Marketing 103

REVE Systems

JUNE 14, 2017

A recent statistics states that by 2019 the OTT market will have doubled or more in almost every aspect and the number of global OTT subscriber will increase up to 333.2 A latest research confirms that 75% of Telco operators have expressed concern about losing revenue to Mobile OTT players! But what about the telecom operators?

voip 75

voip Telecommunications Advertising Big data 75

Hodusoft

APRIL 23, 2019

The rise of WebRTC and OTT apps that permit voice and video chats has partially shifted focus to video which is gaining in importance as a valuable tool for better customer interaction and satisfaction. IVR and CRM form part of the contact center solution too.

Contact center software 40

Contact center software Contact Center Call Center voip 40

Customer Interactions

AUGUST 20, 2014

These messaging apps all operate over the top (OTT), often using IP to transmit information instead of SMS like traditional text messages. Considering the abundance of different messaging apps and the behavior and expectations of the public, the PSAPs must be prepared to deal with both SMS and OTT communications.

Wireless 28

Wireless Call Center Technology Personalization 28

Customer Interactions

SEPTEMBER 4, 2014

Given the growing abundance and use of different messaging apps, PSAPs must be prepared to respond to both SMS and OTT communications. To complicate the issue further, the existing infrastructure can receive SMS texts, but currently can’t support texts from messaging apps like WhatsApp, iMessage, or Skype.

Wireless 34

Wireless Telecommunications voip Call Center 34

Jon Arnold

JANUARY 21, 2019

Phone.com may not be a threat to the big OTT players like Vonage, or even the BroadSoft universe, but at this end of the SMB market, they can more than hold their own. There are many models for success in this space, and if you’re looking for one that’s a bit under the radar, you’d be hard-pressed to find a better on than Phone.com.

voip 67

voip Marketing APIs Upselling 67

ChurnZero

APRIL 5, 2019

James S c ott , Associate Partner,?SuccessHacker. Customer Success Leaders: Craig Chiofalo , Vice President of Customer Experience, CallRail. ? James Scott , Associate Partner,? SuccessHacker. Customer Success Performance Management (Goals and KPIs). Tips brought to you by:? SuccessHacker.

Customer centricity 40

Customer centricity Upselling Accountability Customer retention 40

ConvergeOne

JUNE 1, 2021

You could also run your SD-WAN overlay over the top (OTT) of some of the middle-tier networks. Your site just forms IPSec tunnels with the POP and trades routing information for your WAN. The middle-tier network takes care of the rest.

Accountability 88

Accountability Management Enterprise 88

ConvergeOne

JUNE 1, 2021

You could also run your SD-WAN overlay over the top (OTT) of some of the middle-tier networks. Your site just forms IPSec tunnels with the POP and trades routing information for your WAN. The middle-tier network takes care of the rest.

Accountability 52

Accountability Management Enterprise 52

Cisco - Contact Center

MAY 9, 2023

Considering that 100% of B2B buyers prefer a self-service buying process, and that 55% of B2B buyers rely on digital content when making purchasing decisions, marketers must be able to connect with… Read more on Cisco Blogs

Marketing 52

Marketing B2B Self service 52

Jon Arnold

NOVEMBER 21, 2022

Trust the Future - that’s Mavenir’s current tag line, and I really like it. This isn’t just any future they’re talking about - it’s mainly about 5G, but also Open RAN. 5G has yet to live up to the hype, especially in North America, but both carriers and wireless vendors seem all-in, including Mavenir.

Wireless 59

Wireless voip Finance Enterprise 59

AWS Machine Learning

JANUARY 6, 2023

This three-part series demonstrates how to use graph neural networks (GNNs) and Amazon Neptune to generate movie recommendations using the IMDb and Box Office Mojo Movies/TV/OTT licensable data package, which provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; (..)

Entertainment 83

Entertainment APIs Scripts Analytics 83

Jon Arnold

OCTOBER 19, 2018

It’s been quite a week - or two, actually. Last week, I drove to - and back - from Florida for a much-needed family visit. A day after that, I was off to Dallas for Mavenir’s analyst day, then to San Francisco for Twilio’s SIGNAL conference.

Wireless 56

Wireless voip 56

REVE Systems

JUNE 20, 2017

Now days Mobile VoIP apps are used for multiple purposes like connect with brands, browse merchandise, and watch content other than just to chat with friends. A recent stat reveals that in a list of the top ten apps most used globally , at least six of them are messaging apps.

voip 62

voip Personalization Enterprise Marketing 62

ProProfs Blog

JULY 30, 2021

Let’s take the example of Netflix, a popular OTT (over the top) content streaming service company. Further, there could be some barriers that customers face like slow loading of websites, less range of products as compared to competitors, and so on. You can easily understand these barriers through regular brand perception surveys.

Surveys 167

Surveys Marketing Analytics Feedback 167

JustCall

AUGUST 23, 2022

It allows application developers to build OTT apps efficiently and create and upload content faster. It helps streamline the procedures involved in logistic communications & enables zero hassle delivery. Also, it guarantees faster and safer package delivery. Entertainment. It makes the overall process relatively cost-effective.

APIs 52

APIs Healthcare Education Transportation 52

REVE Systems

JULY 12, 2017

New study from Juniper Research has found that OTT (Over the Top) voice providers are expected to see an increase in their service revenues by 2020 , reaching over $10 billion, representing a fivefold increase over the next 5 years. What are innovative the strategies current Mobile OTT providers have to achieve their expected revenue goals?

Marketing 73

Marketing APIs voip Enterprise 73

JustCall

APRIL 18, 2023

With the incorporation of OTT instant messaging platforms such as iMessage, WhatsApp, and Messenger, these boundaries have become increasingly difficult to delineate. Nowadays, modern phones combine SMS and MMS messages into a single, unified chat interface, making it difficult for the end user to distinguish between them.

voip 52

voip Marketing Feedback Enterprise 52