onboarding 
Contact Center Pipeline
NOVEMBER 18, 2020
I’ve been onboarded remotely and have onboarded remote employees before. But I have to say I’ve never been a part of onboarding someone fully remote—with my onboarding partners-in-crime also being remote—in the midst of a pandemic. I’m no stranger to remote work.
ChurnZero
APRIL 1, 2024
How can we apply it to onboarding? Onboarding is an essential part of any customer journey map, and sets the tone for the rest of the customer journey. Research by Wyzowl found that 86% of customers say their loyalty to a business is increased when they are offered a great onboarding experience. Related: AI adoption by CS teams.
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Contact Center Pipeline
FEBRUARY 1, 2022
When onboarding new employees, make sure your organization’s customer-centric philosophy, values, and principles […]. Do they understand your brand promise and what distinguishes you from your competitors? The answers to these questions are critical to delivering an exceptional customer experience (CX).
ShepHyken
JULY 15, 2022
I’m in the coaching space so let me dive into what a 10x customer onboarding process may feel like. The post Guest Post: How to Create Massive Customer Surplus through Memorable Onboarding & Obsessive Service appeared first on Shep Hyken. 10x Treatment for New Clients. Step 1: A prospective client schedules a call with you.
Advertiser: Skilljar
On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.
CX Accelerator
OCTOBER 3, 2019
Coming off a recent onboarding experience myself, I was pleased that it was nothing like the one I just described. Create a CX journey for your employees The best success with onboarding happens with careful planning and thought about the steps required for new employees to be successful. What does this say about that company?
COPC
JANUARY 15, 2024
This second installment of the series will offer insights into onboarding best practices for new employees. But before they become proficient and fully productive, there are activities to onboard, train, nest, and become operational, usually happening within their first 90 days.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Speaker: Mike Ellis
Adapting to a successful community may seem like taking on a bigger workload, but the same onboarding strategies CSMs use every day are ideal for community onboarding too. Why onboarding is paramount to the success of a community. Running a successful customer community should not be some big and scary initiative.
Speaker: JD Dillon, Principal Learning Strategist, Axonify
weeks to onboard just one agent - and one in three agents will leave your organization within the year. The time to reimagine your approach to onboarding has never been more critical. It takes an average of 11.5
Advertiser: Skilljar
In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The importance of efficiency when onboarding and training agents. In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement.
Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI
But Workforce Engagement Management has many “moving parts” including onboarding, forecasting, Quality Management, employee recognition, coaching and more. Contact Center managers spend a great deal of their time performing tasks related to engagement, and often don’t have the requisite time to properly prioritize and monitor progress.
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