Victor Midgley

MAY 4, 2020

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156

Victor Midgley

MAY 2, 2020

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156

Victor Midgley

JANUARY 18, 2020

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156

156

Steve DiGioia

AUGUST 5, 2019

Well, first off, they fixed the bug and made changes to the login process that made signing-in more secure for all users, not just the 467 who were affected. Hi there, We wanted to proactively reach out to you about a bug in our login system that we identified on Friday and resolved over the weekend. So, what did they do?

Accountability 200

Accountability Customer Service 200

kommunicate

JULY 5, 2023

Scenario 1: You get a welcome message as soon as you login that says, “Welcome back John! Last Updated on July 5, 2023 One purchase. Two scenarios. Imagine you buy the latest iPhone from an eCommerce store, and are returning to buy an accessory. We are so glad to meet you. What do you want [.]

Personalization 97

Personalization Chatbots Customer Experience 97

TeamSupport

APRIL 12, 2024

One customer, POMS manufacturing , noted the rapid growth of its knowledge base after implementing TeamSupport: “Before TeamSupport, we had about 20-40 logins to our knowledge base per month. After TeamSupport was implemented, that number increased to 300-400 logins per month.

Self service 52

Self service Customer Support Technology Metrics 52

Myra Golden Media

MARCH 22, 2023

Instead of getting our standard welcome email with login details, each of the 51 employees was bombarded with around 70 emails, all featuring the same welcome! My team enrolled a repeat client into our online De-escalation Academy, which we do every day for customers around the globe. But something went wrong. But this was real.

Customer Service 156

Customer Service Customer Experience 156

Hodusoft

MARCH 1, 2021

For SalesForce login, users are generally provided with two kinds of login- Auto and Manual: Auto-login: When the user login into the CRM, he/she needs to login into the Contact center CRM plugin. Manual login: In the manual login system, the user needs to set the agent login id and password.

Contact center software 98

Contact center software Contact Center CRM Technology 98

SharpenCX

NOVEMBER 4, 2021

I check my password manager almost daily to remember what password matches each of my dozens of logins. It’s tempting to repeat passwords or share logins with coworkers. It’s only getting more vital for your employees to have a secure login to access your company data. Offer Secure Payment Options.

Call Center 128

Call Center call center software Interactive Voice Response Analytics 128

Call Center Weekly

SEPTEMBER 17, 2018

While everyone could select the WiFi network and was taken to the login screen. The screens simply didn't progress past the login screen, regardless of network carrier. The irritation was that WiFi was presented as an option, accessed to the login screen. everything froze from that point on. and then left everyone hanging.

B2B 201

B2B Customer Experience Accountability Personalization 201

Victor Midgley

JANUARY 10, 2018

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120

120

ChurnZero

APRIL 12, 2024

How it makes a difference : Manage progress and stay on top of where every customer is on their journey, whether it’s events, logins, or completed courses. We’ve cleaned up your Gantt chart and table views and added different color selection for Milestones.

Accountability 52

Accountability Management 52

VirtualPBX

JULY 7, 2021

With respect to multiple users, they may find that one of your logins has a simple password attached to it. Furthermore, you may have created separate logins for staff members and contractors you work with. You can additionally make sure to limit login attempts to your site by using a plugin. Be sure to keep it updated!

Personalization 88

Personalization Management 88

AWS Machine Learning

MAY 3, 2023

Use AWS DLCs To use AWS DLCs, use the following code: sudo apt-get update sudo apt-get -y install awscli docker # Login to ECR to avoid image download throttling aws ecr get-login-password --region us-east-1 | docker login --username AWS --password-stdin 763104351884.dkr.ecr.us-east-1.amazonaws.com cpu-py310-ubuntu20.04-ec2

Benchmark 78

Benchmark Best practices Scripts Management 78

Fonolo

FEBRUARY 23, 2022

Role-Based Logins. Employees at different levels should be granted specific access permissions with their logins to keep the right eyes on the right data. For example, management will require broader access to information than agent-level positions and you can set up logins to reflect these requirements.

Call Center 87

Call Center Contact Center Technology Personalization 87

CSM Magazine

OCTOBER 28, 2023

Portal systems should offer robust security features to protect sensitive user information, this can include creating a login portal to ensure users are verified before accessing the online portal. Login credentials can also be used to create access permissions so content can be controlled and only shown to specific users and roles.

Customer Service 59

Customer Service CRM Healthcare Accountability 59

VirtualPBX

MAY 7, 2020

In order to keep their accounts secure, it’s essential that their logins have a high password strength. When creating a set of login credentials, you can improve your password strength by increasing the length of the password or by using a more complex character set. Or you can improve both. Password Managers.

Accountability 90

Accountability Best practices Management 90

VirtualPBX

APRIL 30, 2020

Agent Logins. Similarly, logins can take place from within our Web Phone. This type of login reduces the steps of logging in and opening a VoIP device by combining them into one. Features Codes also provide agents with a quick login method they can use in any VoIP device attached to their accounts. Call Routing.

Call Center 75

Call Center virtual call center voip call center software 75

TeamSupport

MARCH 28, 2022

How will I login to the SnapEngage product if the site disappears? A link will be available on the login page of the TeamSupport website. You may have already noticed that we have been updating the name across channels and moved SnapEngage activity, such as blogs and social media, over to the TeamSupport site. Why the name change?

75

75

TechSee

AUGUST 6, 2020

Whether it’s a non-intuitive interface, disconnected systems, or numerous logins to manage, employees who find a technology cumbersome or time-consuming will not be quick to adopt it. According to Gartner, even before the pandemic, two out of three employees reported having to exert too much effort when using company-provided technology.

Customer Support 109

Customer Support Customer effort Interactive Voice Response Technology 109

Creative Virtual

MARCH 27, 2023

When things get serious, VITA creates a ticket on the user’s behalf – but only if the user authenticates using the university’s login tools. With on-the-fly login, AD integration, ticket creation and Livechat handover, VITA ticked the boxes and had very successful conversations.

Management 52

Management Technology Personalization 52

AWS Machine Learning

JULY 18, 2022

If the images don’t match or a duplicate registration is detected, the user receives a login failure. Login failures can be logged using an Amazon CloudWatch event, and actions can be triggered using Amazon Simple Notification Service (Amazon SNS) to notify security operations for monitoring and tracking failed logins.

APIs 71

APIs Real estate Accountability Enterprise 71

CSM Magazine

JANUARY 28, 2024

By integrating factors like device recognition or geographical location data, next-gen solutions can perform risk-based assessments and provide a frictionless login experience for legitimate users.

industry standards 52

industry standards Best practices Finance Healthcare 52

OrecX

SEPTEMBER 28, 2021

Cloud recording avoids all this and only requires a login to the cloud hosting provider, where your recordings are stored. No capital expenditure on hardware - Premise recording requires installation and configuration of expensive servers to store your recordings.

Analytics 126

Analytics Call Center 126

Nicereply

JANUARY 30, 2020

This agent is capable of receiving ratings and feedback but unable to login to Nicereply account. Thing or Action also does not contain login capabilities. An archived agent keeps all of his/her collected ratings, but is no longer able to receive new ones or login to Nicereply. Third brand new section is called Archive.

Management 94

Management Analytics Accountability Feedback 94

ShepHyken

AUGUST 4, 2023

This technology can be used in numerous ways, from autonomous video security cameras programmed to immediately sound alarms if contraband items are detected to AI-informed cybersecurity systems configured to alert staff of suspicious login attempts.

Customer Experience 156

Customer Experience Technology Accountability Marketing 156

Nuance

JANUARY 28, 2021

The saved login feature in their browser is their lifeline; so too is the face ID that lets them into their bank accounts from their mobile device. We all have that one person in our life who’s forever forgetting their passwords to their online accounts. Perhaps, though, no story is more dramatic – or more [.]

Banking 80

Banking Accountability Personalization Enterprise 80

VirtualPBX

JULY 31, 2020

How to Create a Business Description: Login to your GMB profile, click “Info” in the left menu, and scroll down until you see “Add business description”. How to Create a Featured Post: Login to your GMB profile and click “Posts” in the left menu. How to Edit Business Hours: Login to your GMB profile and click “Info” on the left menu.

Sales 52

Sales Customer Service 52

AWS Machine Learning

OCTOBER 26, 2022

Login to Amazon ECR: aws ecr get-login-password --region us-east-1 docker login --username AWS --password-stdin.dkr.ecr.us-east-1.amazonaws.com. Tag your container for deployment to Amazon Elastic Container Registry (Amazon ECR). docker tag serverless-ml-model-monitor:latest.dkr.ecr.us-east-1.amazonaws.com/serverless-ml-model-monitor:latest.

APIs 104

APIs Accountability Technology Enterprise 104

Totango

JANUARY 7, 2020

With account customization, you can update the login domain (eg: acme.totango.com) of your service and the in-app logo. To get more insights for today’s release please refer to the new login KB. When your team logs into Totango the url will show your company name and the instance will have your logo.

Best practices 65

Best practices Enterprise Accountability 65

VirtualPBX

APRIL 15, 2021

You can now add a name for your webhook and choose the trigger event of “ACD Queue Recipient Login.” With a few more webhooks, you can monitor much more than logins. These two events pair well with our initial use of ACD Queue Recipient Login. This is the default login status, so there’s nothing to worry about.

Accountability 98

Accountability Customer Support 98

JivoChat

MARCH 21, 2023

In the Accounts Center, you can: Update your contact information; Delete or deactivate an account ; Manage identity confirmation; Set memorialization preferences; Manage passwords, two-factor authentication, login activity, and login alerts; Adjust how you upload contacts; Adjust ad preferences; Manage Ads payments.

Accountability 75

Accountability Advertising Management Marketing 75

ChurnZero

OCTOBER 19, 2021

Declining logins — a decreasing number or absence of logins in the last 7, 30 days, and so on. Some examples to keep track of: A customer’s 100th login. Negative events should always be addressed immediately to help prevent churn. The time frame will depend on the standards for your product.

Accountability 98

Accountability Metrics Management Customer Support 98

CSM Magazine

APRIL 17, 2023

To enhance the security of user logins, multi-factor authentication (MFA) is becoming increasingly necessary. This includes tracking logins, usage patterns, and data transfers. MFA involves the use of two or more methods of authentication, such as a password and a fingerprint, to verify a user’s identity.

Government 52

Government Technology 52

pindrop

APRIL 20, 2021

OTPs are often used for the purpose of account login, identity verification, device verification, or password recovery. This way the fraudster can remotely access the victim’s computer, and ask the victim for bank login details and an OTP, claiming to check if the victim’s account had been compromised.

Banking 127

Banking Government Average Handle Time Accountability 127

Hodusoft

APRIL 11, 2021

Easy Access to Server: In case of the Internet or VPN availability, the users can access the server by login into their Admin/Agent /Team lead/Supervisor panel remotely. In-built WebRTC Phone: With the help of a built-in WebRTC phone, the agents or supervisors can place or receive calls by login into their respective portal.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Call flow 59

Hodusoft

AUGUST 4, 2021

In-built WebRTC Phone: Agents or supervisors can place or receive calls by login into their respective portal. They can also use system codes to perform various tasks such as queue login/logout, call transfer to multiple available options, etc. No Internet Access.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98