logic 
Totango
NOVEMBER 14, 2023
Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. This partnership makes nurturing, engaging, and extending the value of those communities easier for our Totango and Higher Logic Vanilla businesses and more efficient.
Totango
NOVEMBER 14, 2023
Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. This partnership makes nurturing, engaging, and extending the value of those communities easier for our Totango and Higher Logic Vanilla businesses and more efficient.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
VirtualPBX
OCTOBER 22, 2019
You can help remind them about customers’ messages by using some simple Zapier conditional logic and Trello event cards. It will use logic to send appropriate messages to Sales and all other messages to a separate Trello board. Choose Zap Output (Configure Conditional Logic and Trello board #1). Preparation of Materials.
CCNG
APRIL 12, 2024
Entire teams were dedicated to writing code, prompts, and logic to make these systems work. Where automation would not be able to find the answer, AI can use logic, machine learning, and more to evolve and answer nuanced questions. Call routing, interactive voice response and voice-based chatbots are a few examples of that technology.
Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla
Over the span of his career, Adrian Speyer, Head of Community at Higher Logic Vanilla, has seen numerous companies achieve massive success in their support offering through community. To create a premier offering, companies have turned to support communities. But not everyone gets it right. And now he's here to share what he's learned.
SharpenCX
FEBRUARY 5, 2020
With omnichannel routing using Sharpen Logic – a decision-making, omnichannel workflow built to replace your IVR , your call center routing strategies aren’t limited to phone calls. We’re walking through how to use Sharpen Logic & Actions for omnichannel routing in your contact center. Choose your routing rules. The best part?
Topdown
DECEMBER 15, 2021
Communication is the key to any category of relationship. This includes the relationships that businesses and organizations build and maintain with their customers. One of the main elements of maintaining this relationship is in the messaging that businesses utilize.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth.
Speaker: Liz Richardson and Deena Zenyk
Higher Logic is partnering with Captivate Collective’s Liz Richardson and Deena Zenyk, both of whom are pioneering leaders in the customer advocacy field. But how do you go about formalizing a process that proves your customers are important to you and achieves reliable business outcomes?
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
Registration for Higher Logic's 12th annual Super Forum is now open! Join us virtually for 3 days of exciting content, 60+ sessions, networking opportunities, and much more. And, it's free to attend! As Chief Evangelist at Apple and now Canva, Guy knows what it takes to unite a group of enthusiastic fans behind an organization.
Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy
Therefore, why do we design Customer Experiences assuming Customers are logical beings who make logical decisions? Customers are Irrational! To move your Customer Experience to the next level you need to move your thinking to the next level.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
billion potential customers in the world, personalizing training seems logical. The best practices you can utilize to ensure a successful and logical translation experience. Can you imagine what a straight translation might do to your course? With over 317 million people in the U.S., and over 6.7
Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum
Learn how to monitor the logical flow toward any desirable business result through this growth-building measurement framework. She will describe how to connect business results metrics with employees’ workflow metrics, including: Early warning signals. Employee engagement. Organizational empowerment.
Speaker: Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA
The secret of data + business logic to keep virtual agents in their "swim lane". They will dive into how AAA handled this transition and the effect its had on their CX. Tune in on March 17th and learn things such as: The pitfalls that AAA avoided. The most important principles for human-centric design.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
How data + business logic keeps virtual agents in their "swim lane". Get into the gritty details of designing a human-to-machine experience that can rival or exceed live agents, by discovering everything that this webinar will cover: Play-by-play on the AAA voice self-service makeover. Schematics of successful interactions.
Expert insights. Personalized for you.
94 
Let's personalize your content