AskNicely

FEBRUARY 21, 2018

Note: This blog post is for educational purposes only, and is by no means to be considered legal advice. Please contact a legal professional for advice on how to navigate GDPR and NPS for your company, product, industry, and customers. A Super Brief Primer on the GDPR. A Few GDPR Terms to Wrap Your Head Around.

Feedback 60

Feedback Banking SaaS Education 60

DMG Consulting

DECEMBER 7, 2021

The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position. This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects.

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Analytics Contact Center Enterprise Consulting 77

CSM Magazine

MARCH 20, 2024

Data privacy regulations, such as GDPR, must also be adhered to, ensuring that machines handle personal data with the same level of protection as human-operated systems. Legal and Regulatory Compliance Adhering to legal standards is a significant concern when serving machine customers.

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Transportation APIs Automotive Entertainment 52

Amity

MAY 16, 2018

The GDPR officially comes into effect on May 25th, and for SaaS companies, it’s time to finalize their compliance efforts. The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation to date. Do you have questions about how the GDPR affects you and your customer data?

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Management SaaS Personalization 79

JustCall

NOVEMBER 24, 2022

Legal entities, for streamlining legal proceedings and considering precedents to interpret legal applicability. In 2016, the European Union adopts the General Data Protection Regulation (GDPR). Your regulatory intelligence software informs you of the GDPR, its key highlights, and its implications.

Government 52

Government Calibration Benchmark Marketing 52

Eptica

OCTOBER 18, 2017

Date: Wednesday, October 18, 2017 The importance of security and GDPR to the digital customer experience. As cases such as the recent hack at Equifax demonstrate , security breaches are extremely costly to reputation, stock price and in legal terms. Published on: October 18, 2017. Data Protection Officers (DPO).

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Eptica

MARCH 13, 2019

Date: Wednesday, March 13, 2019 Author: Pascal Gauvrit - CTO Google, the GDPR, customer experience and trust. Author: Pascal Gauvrit - CTO The General Data Protection Regulation (GDPR) has had an enormous impact on every organization operating in the European Union. The GDPR, therefore, strengthens safeguards and so builds trust.

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Customer Experience SaaS Best practices Personalization 76

Enghouse Interactive

JULY 29, 2021

GDPR and other privacy requirements are accelerating the commitment to proper oversight, and are now impacting corporate objectives and operational flexibility in ways no one could have ever imagined. . This notice is legally required so that all parties are aware that the call is being recorded. The Proof IS the Recording.

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Scripts Contact Center Benchmark CRM 96

Noble Systems

FEBRUARY 11, 2019

From the moment the EU’s General Data Protection Regulation (GDPR) was finalized in April 2016, there was a sense of impending doom for business leaders. Now, we’re almost a full year into GDPR enforcement and banks are feeling the impact. Now, we’re almost a full year into GDPR enforcement and banks are feeling the impact.

Contact Center 75

Contact Center Banking contact center solutions Metrics 75

Infinity

MAY 23, 2018

By the end of this week, the General Data Protection Regulation (GDPR) finally comes into effect in the European Union (EU). In this regard, we have had excellent contact with them, and have given us clear, practical guidance in readying ourselves for GDPR. ”. Will GDPR affect your use of call tracking? What happens next?

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Accountability Personalization Technology 45

Fonolo

AUGUST 8, 2018

Recently, we’ve all been trying to merrily roll alongside the Big Wheel of modern privacy laws: The General Data Protection Regulation (or as we’ve come to know and love it, GDPR ). So, Uh, What Exactly is GDPR? So, How Does GDPR Impact Contact Centers? What Can We Do to Meet GDPR Standards? You’re welcome. Good question!

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Contact Center Education Accountability Consulting 64

CSM Magazine

JANUARY 5, 2022

million for violating GDPR, one of the stringent data privacy laws. The legal text of these laws is so lengthy that a subtle change becomes a needle in the haystack. General Data Protection Regulation (GDPR). General Data Protection Regulation (GDPR) is counted in the robust data privacy laws in the world enforced to date.

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Personalization Sales Marketing Technology 52

Satrix Solutions

APRIL 20, 2021

Avoid legal concerns – Ensure your emails meet all legal requirements for your audience. Starting with CAN-SPAM and GDPR , and now laws in California, Virginia, Washington, and soon Hawaii, it’s increasingly important that your email communications are properly developed.

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Surveys B2B Advertising Feedback 78

customer sure

NOVEMBER 9, 2017

If you’re doing business in Europe, you’ve probably caught wind of a major new piece of legislation, the GDPR, landing on the 25th May 2018. We can’t make the GDPR go away, but we can help you make sense of the parts of it that relate to sending feedback forms to your customers. What is GDPR? The GDPR is this update.

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Surveys Feedback Government Marketing 59

NobelBiz

MARCH 14, 2023

Failure to comply with these rules can result in hefty fines, legal action, and reputational damage. Which result in reputational damage, legal problems, and financial penalties. Businesses need to ensure that they are protecting this information and complying with regulations such as GDPR and HIPAA.

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Contact Center Scripts Call Center Government 52

Comm100

SEPTEMBER 27, 2022

General Data Protection Regulation (GDPR) is a legal framework created by the European Union to guide how personal information is collected and processed. By being GDPR compliant , Comm100 provides customers with improved data management, security, and transparency.

Best practices 52

Best practices Accountability Personalization Surveys 52

Noble Systems

FEBRUARY 11, 2019

From the moment the EU’s General Data Protection Regulation (GDPR) was finalized in April 2016, there was a sense of impending doom for business leaders. Now, we’re almost a full year into GDPR enforcement and banks are feeling the impact. Now, we’re almost a full year into GDPR enforcement and banks are feeling the impact.

Contact Center 56

Contact Center Banking contact center solutions Metrics 56

Talkdesk

JANUARY 28, 2021

The ISO 27701 is an extension to ISO/IEC 27001 and ISO/IEC 27002 for Privacy Information Management System (PIMS) which is aligned with GDPR and answers to privacy principles such as openness and transparency and lawfulness and limitation of data collecting and processing. Talkdesk sees security and privacy as symbiotic functions.

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Contact Center Accountability Personalization Management 98

Talkdesk

MAY 18, 2020

New regulations such as GDPR (General Data Protection Regulation)— which was established in Europe but has broad international impact — have positioned privacy as a priority in every business’s short-list of concerns, compounded by non-compliance penalties. GDPR has caused European data protection authorities to become increasingly active.

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Contact Center Engineering Best practices Personalization 83

Global Response

OCTOBER 17, 2023

In this case, you can use onshore agents for tasks and functions that require high levels of security, allowing you to keep sensitive data close to home and make use of strong infrastructure and familiar legal requirements. How can call centers ensure they are compliant with GDPR and other data regulations?

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Call Center outsourcing Technology Finance 62

Calltools

SEPTEMBER 30, 2020

General Data Protection Regulation (GDPR) The European Union (EU) passed a wide-ranging law called the GDPR to protect the data rights of their residents regardless of the location where EU residents are doing business. Therefore, the GDPR law does apply to U.S. In general, the GDPR affects call centers in a number of areas.

Call Center 59

Call Center Telemarketing Government Accountability 59

Expivia

FEBRUARY 14, 2024

It’s paramount to choose AI solutions that comply with laws like GDPR or HIPAA. Beyond legal compliance, it’s about respecting your customers’ trust, and ensuring their data is secure and used responsibly. Also, make sure you have policies set in place for masking data and what data can be used for AI purposes.

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Contact Center Call Center Metrics Scripts 52

JustCall

OCTOBER 25, 2023

For this reason, the international call management solution should comply with the specified standards to avoid any legal run-ins with the authorities. JustCall offers robust data security while also being compliant with local laws (GDPR or CCPA) and industrial regulations (HIPAA or PCI DSS).

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Interactive Voice Response CRM Call Center Management 52

OrecX

MAY 16, 2018

The General Data Protection Regulation (GDPR) is coming into effect in 10 days, on May 25, and for any company in any industry that records calls, there are some thinks you really need to know. Here are several suggestions to carefully consider in order to become GDPR Call-Recording Ready.

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Metrics 48

Inbenta

JUNE 1, 2021

Chatbots Prove the Source of Truth: From Taxes to GDPR. Chatbots Prove the Source of Truth: From Taxes to GDPR. You may have recently adjusted your workflows and policies to adapt to the GDPR (General Data Protection Regulation). Summary: Use Cases of AI Chatbots for Internal Employees. Chatbots Streamline HR Support.

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Chatbots APIs Engineering Customer Support 83

OrecX

DECEMBER 3, 2018

While almost any industry will find value in a call recording system, the more highly regulated industries tend to be heavier adopters, such as financial, healthcare, insurance, legal and utilities. Compliance (PCI, HIPAA, TSR, GDPR, MiFID II.). Dispute resolution. Order verification. Risk mitigation.

Healthcare 83

Healthcare Call Center Marketing Technology 83

OrecX

MAY 1, 2020

Are your agents offering legal advice? There are several questions you can ask yourself to assess your need to record your at-home agents: 1. Are your agents processing orders with credit cards? Are your agents collecting sensitive customer information? Are your agents offering medical advice?

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Management voip Telemarketing At home agents 71

Calltools

MARCH 30, 2022

In this guide, learn about the legal frameworks in different sectors. . GDPR: The General Data Protection Regulation (GDPR) is a law that protects the collection, processing, storage, and sharing of private information belonging to customers in the European Union (EU), European Economic Area (EEA), and the UK.

Healthcare 52

Healthcare Government Education Telemarketing 52

aircall

JULY 13, 2018

Legal Stipulations and your Service Level Agreement (GDPR, HIPAA, ETC.). For example, any industry conducting business in the EU must (as of May 2018) comply with GDPR to protect consumer interests. Legal Requirements. In any case, we don’t want you stuck with a bill when your cords become frayed over time!

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Service level Technical Support Telecommunications voip 90

aircall

JULY 13, 2018

Legal Stipulations and your Service Level Agreement (GDPR, HIPAA, ETC.). For example, any industry conducting business in the EU must (as of May 2018) comply with GDPR to protect consumer interests. Legal Requirements. In any case, we don’t want you stuck with a bill when your cords become frayed over time!

Service level 90

Service level Technical Support Telecommunications voip 90

CSM Magazine

JUNE 12, 2020

And that is why the privacy of internet users (your customers included) is covered by various regulations like GDPR and CCPA. Data privacy refers to the practices that ensure the data shared by customers is only used for its intended legal purposes. Of course, these are not the only laws and regulations that you should be aware of.

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Customer Care Personalization Surveys 52

CSM Magazine

AUGUST 1, 2017

Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming. The GDPR will apply across the company. From here on in, under GDPR your company must obtain consent and understand what we at MyLife Digital call the 5W Framework: WHAT data has been collected.

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Wireless Finance Government Customer centricity 58

OrecX

JULY 20, 2018

Any organization which employs call recording software must be aware of the legal requirements that govern the use of such tools. Failure to comply with these legal restrictions could result in severe penalties, both financial as well as reputational. Call recording laws differ among geographic regions. Australia - You cannot record.

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Government Marketing 48

TechSee

DECEMBER 31, 2019

Beyond legal requirements – such as GDPR – businesses must find ways to build and maintain trust with customers in all areas, including messaging, pricing and customer service excellence. Greater demand for data transparency and security.

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Customer Service Analytics Chatbots Self service 136

Altitude

OCTOBER 27, 2017

T he European General Data Protection Regulation (GDPR) takes effect on May 25, 2018, and it aims to create a stronger, harmonized data protection legal framework throughout the European Union, with the aim of giving citizens more control over their personal data, while imposing strict rules on companies who host and process this data.

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CSM Magazine

NOVEMBER 2, 2022

Having a stern data security policy in human resources is now all the more critical following GDPR and the new employee data protection rules. This makes IT and legal teams essential companions when working towards an effective HR data protection policy, along with responding to lapses and breaches, as and when they occur.

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outsourcing industry standards Government Accountability 52

Hodusoft

OCTOBER 4, 2023

Compliance and risk mitigation: Properly managed communication can help ensure compliance with industry regulations and data protection laws, reducing the risk of costly legal issues or fines. Failing to meet regulatory requirements can result in fines, legal expenses, and damage to your business’s reputation.

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