knowledge-ai 
AWS Machine Learning
SEPTEMBER 28, 2023
Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations. Although enterprise knowledge bases have, over time, improved the customer experience, they can still be cumbersome and difficult to use.
Contact Center Pipeline
APRIL 14, 2020
When customers have questions for companies they do business with, they might get a set of FAQs to plow through. They might get an “I’ll get back to you” from a contact center agent. Or they might get a specific answer the first time around from the agent or self-service system. Such precision is the […].
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Help Scout
SEPTEMBER 25, 2023
In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you. Read the full article
Inbenta
FEBRUARY 20, 2020
Determining the return on investment of self-service in general is a tricky exercise and it can often be easier to do the maths on a specific tool such as conversational chatbots or Knowledge Management. How to calculate an AI chatbot’s ROI. Calculating knowledge management ROI. Identify eligible queries. Assess costs.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey.
Cisco - Contact Center
FEBRUARY 1, 2024
I have been at Cisco many years and seen a few transformational events affect network engineers. After I first joined Cisco in 1998, IP telephony came on the scene and disrupted not only classical… Read more on Cisco Blogs
CCNG
FEBRUARY 21, 2024
Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center).
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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