ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. They share their top 5 unified communications predictions for 2023. Predictable. Our prediction? But supporting hybrid work isn’t enough. “In

Surveys 176

Surveys Education Enterprise Technology 176

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 113

Enterprise Education Best practices Customer retention 113

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

ShepHyken

AUGUST 4, 2017

As Andrew Watson, Director of Customer Experience & Partner Marketing at Vivint, states “CX professionals have been pioneers in driving the digital backbone that now permeates the entire business ecosystem; inserting themselves into product development, policy making, marketing, operations and more”. Personalization.

Big data 189

Big data Customer Experience Personalization Technology 189

Aspect

OCTOBER 7, 2020

Aspect understands how valuable our channel partners are to our business and we appreciate the contributions from each and every partner. . As a part of our recent ACE 2020 event, we recognized the partners who have gone above and beyond with the following channel partner awards : .

Management 118

Management 118

Enghouse Interactive

AUGUST 26, 2020

It’s Not an Option – It’s Expected (Blog Series). Blog #1 Into the Vortex “Cross Channel is the New Omni-Channel”. But innovative and success-seeking organizations strive to be the exception – they seek to go further, faster. For many businesses, self-service is evolving into becoming a key factor for success. Into the Vortex.

Self service 58

Self service Contact Center CRM Customer Support 58

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). Here’s a snapshot of their other “hot takes” from their discussion and some key takeaways. to really understand the customers that renew.

Sales 106

Sales Outbound sales Revenue potential Accountability 106

Totango

NOVEMBER 10, 2023

Broker strong C-suite partners (especially with the CFO) Here’s the reality: growth is hard; acquisition is expensive; retention is a cross-functional effort. Whether you created it, partnered with it, or stumbled upon it—community for your product and your industry exists. We hope so! At Totango Live!

Journey mapping 97

Journey mapping Construction B2B Education 97

Totango

FEBRUARY 23, 2024

Bitter tech rivals put aside their differences to create world-changing innovations. A salty spread and a sweet topping form a beloved sandwich. A lifestyle maven and a gangster rapper turn an unexpected friendship into lucrative television shows and brand deals.

Chief Customer Officer 91

Chief Customer Officer Customer centricity Metrics CRM 91

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Brad was the founding partner and former CEO of the International Customer Management Institute (ICMI) and remains a senior advisor today.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

CCNG

MAY 31, 2023

I got out of my chair and answered the phone. It was my boss. He said, “I know you are home with the kids, and I don’t want to keep you from them, but I just had to call and tell you what a great job you’re doing. Your enthusiasm really pulls people together, and I wanted you to know I appreciate all your hard work.” The call took me by surprise.

Technical Support 195

Technical Support CCNG First call resolution Customer Service 195

AWS Machine Learning

FEBRUARY 6, 2024

Bringing innovative new pharmaceuticals drugs to market is a long and stringent process. Automating the frustrating CTD document process accelerates new product approvals so innovative treatments can get to patients faster. This post is co-written with Ilan Geller, Shuyu Yang and Richa Gupta from Accenture.

Government 102

Government APIs industry solution Education 102

Totango

DECEMBER 7, 2023

In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can drive customer value.

Sales 89

Sales Enterprise Best practices Metrics 89

Expivia

FEBRUARY 15, 2024

The future success of contact center BPOs hinges on their ability to evolve into strategic partners, leveraging artificial intelligence (AI) to redefine customer service. This strategic use of technology not only streamlines processes but also empowers BPOs to offer their clients more value, positioning them as leaders in innovation.

Contact Center 52

Contact Center Business Process Outsourcing outsourcing Technology 52

VirtualPBX

MARCH 14, 2024

In this blog, we’ll explore two efficient options for submitting faxes to the IRS before the business tax deadline, ensuring compliance and peace of mind for business owners. When the tax season rolls around, businesses are faced with the crucial task of meeting their tax filing deadlines.

voip 52

voip 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 83

Feedback Consulting Consulting Enterprise 83

Expivia

FEBRUARY 18, 2024

Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift.

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

Totango

JULY 11, 2023

This is enabling us to manage organizational planning around our customer segments, and even innovate on our theory of the customer and customer journey segmentation.” We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. ” — Juan G.,

Journey mapping 82

Journey mapping Enterprise Accountability Feedback 82

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. Are customers becoming more and more demanding with time? Geared towards smaller-scale operations with fewer agents and lower call volumes.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

TeleDirect

DECEMBER 4, 2023

That’s why we became Twilio help desk partners. Their innovative APIs and cloud connection services are the perfect tools to improve our fantastic call centers. Their innovative APIs and cloud connection services are the perfect tools to improve our fantastic call centers.

Customer Service 62

Customer Service APIs call center solutions Contact Center 62

ShepHyken

JANUARY 22, 2023

40 Ideas to Shake Up Your Hiring Process by Joseph Fuller, Nithya Vaduganathan, Allison Bailey, and Manjari Raman (HBR) In this article, the authors list 40 tools — some familiar but underutilized, others unfamiliar and innovative — that can help companies find and keep the people they need to succeed in both the short-term and the long-term.

Customer Service 120

Customer Service Contact Center Self service Consulting 120

SmartAction

DECEMBER 12, 2023

With Quality Innovation, Steadfast Positivity, Genuine Grit, Empathic Concern, and Tenacious Accountability, we are not just redefining our goals but also how we achieve them. Innovation at the Heart As Ashley Bard, our Head of Marketing, puts it, “This brand refresh showcases our evolution. Our vision, too, has evolved.

industry standards 78

industry standards Customer Service Automotive Virtual Agent 78

Aspect

MARCH 16, 2021

Partner Spotlight Series ? focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences. ? . iLink Solutions , an ARCOM Group company , was founded in 2005 and has been an Aspect partner since 2007. The post Partner Spotlight: iLink appeared first on Aspect Blogs.

Consulting 118

Consulting Consulting Contact Center Marketing 118

aircall

APRIL 25, 2022

To commemorate this milestone, we want to raise a glass to the most valuable contributors to the Aircall app ecosystem: our partners. Since the launch of the Aircall App Marketplace in 2019, countless partners have used our API to build innovative apps that expand the Aircall app ecosystem. . A Toast to Our Partners.

APIs 62

APIs CRM Technical Support Marketing 62

24-7 InTouch

JUNE 26, 2023

In this blog, we will explore the best practices to prioritize gamers’ needs and revolutionize the gaming landscape. Innovative Player Feedback Mechanisms To truly understand the needs of gamers, companies must actively seek out feedback and insights. This valuable data allows for real-time analysis and targeted improvements.

Best practices 52

Best practices Feedback Technology Surveys 52

Totango

APRIL 18, 2023

The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely. Welcome to the era of “do more with less.” This is the moment for CS to shine.

Engineering 98

Engineering Accountability Enterprise Sales 98

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Two of the things we are proudest of at Creative Virtual are our experienced, dedicated team and the unique expertise we provide to our customers and partners. By Mandy Reed, Global Head of Marketing.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

AWS Machine Learning

OCTOBER 24, 2023

Powered by Amazon Translate , this feature lets customers request voicemail transcriptions in their language of choice from the native Visual Voicemail application available on major Android manufacturers’ devices, beginning with flagship devices and all future devices available from major device partners. T-Mobile US, Inc.

APIs 90

APIs Engineering Metrics Technology 90

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Philips is a health technology company focused on improving people’s lives through meaningful innovation. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 89

Healthcare Government Engineering APIs 89

ClearAction

NOVEMBER 11, 2022

Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. Your non-customer-facing groups and partners learn how to prevent issue occurrence. we’re reminded again. Gratitude generates gratitude.

Customer Experience 71

Customer Experience Feedback Customer retention Marketing 71

Integrity Solutions

FEBRUARY 12, 2020

Read his blog and follow Alan on Twitter. . A growth and innovation evangelist, Tiffany is a leading thinker in customer experience, company culture and sales. David is one of the sharpest minds in the sales performance improvement industry, and his Partners in Excellence blog is always a great read. by Will Milano.

Sales 124

Sales B2B Engineering Consulting 124

Global Response

JUNE 20, 2023

Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies. Tunisia has been ranked as one of the leading nations for innovation and business growth across the Middle East and North Africa (MENA) region.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

SmartAction

DECEMBER 12, 2023

With Quality Innovation, Steadfast Positivity, Genuine Grit, Empathic Concern, and Tenacious Accountability, we are not just redefining our goals but also how we achieve them. Innovation at the Heart As Ashley Bard, our Head of Marketing, puts it, “This brand refresh showcases our evolution. Our vision , too, has evolved.

industry standards 52

industry standards Customer Service Automotive Virtual Agent 52

Anexa BPO

SEPTEMBER 7, 2023

In today’s business world, where innovation drives progress and shapes industries, a secret ingredient has emerged as a game-changer in the quest for success: the art of storytelling. Leaders frequently face challenges when communicating their ideas around innovation, and inspiring their audiences.

outsourcing 52

outsourcing Morale Technical Support Technology 52

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Upselling 115

Upselling Accountability Metrics SaaS 115