it-it how-to-become-cx-obsessed-in-3-easy-steps Blog Related Topics 
Global Response
MARCH 16, 2023
Which customer service techniques are most important, and how can you keep your team on top of their game? Empathetic agents know how to listen and understand not only what the customer is feeling, but also why they’re feeling that way, enabling them to create solutions and help customers feel heard and known.
Lumoa
MARCH 20, 2018
How to take actions on customer experience? informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. So let’s start!
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Global Response
MARCH 27, 2023
When talking to customers, it’s easy to know what you should say to make a good impression. And knowing how to do both is key for making customers feel heard, understood and valued—leading to long-term customer loyalty, satisfaction and trust. This becomes even more important if the solution isn’t what the customer asked for.
Lumoa
MARCH 20, 2018
How to take actions on customer experience? informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. So let’s start!
Pointillist
AUGUST 14, 2018
Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. Decide Whether to do a Pilot.
Pointillist
AUGUST 18, 2021
I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. By Steve Offsey. podcast and the Experience Maker Show. So let’s jump right into the key findings.
SmartKarrot
APRIL 4, 2022
In recent years, we have seen organizations becoming customer-centric to cater to their needs and ensure their satisfaction. Further, it is the leader’s duty, i.e., the CEO, to follow practices that reflect customer-centric behaviors at each phase and step. What are the traits that CEOs must have to become customer-centric leaders?
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