TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. A Tata Consultancy Services survey found that 31.7% This realization has seen investments in AI rapidly increasing.

Technology 122

Technology Customer Service Gamification Contact Center 122

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Adam Toporek. Bill Quiseng.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on blog linkedin twitter Why? "I

Consulting 135

Consulting Consulting Metrics Feedback 135

Lumoa

JUNE 26, 2023

Optimize for mobile 5. A marketing strategy with an 89% retention and an even better purchase rate – sounds unreal, right? But with an omnichannel marketing strategy, these numbers are quite achievable. For example, Target, one of the top US retail chains, improved its pickup sales with an omnichannel campaign.

Customer Experience 83

Customer Experience Metrics Banking Surveys 83

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. Register Now. Alexandra da Silva Rodrigues. Amanda Binns.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

JivoChat

APRIL 15, 2021

Self-service can be impersonal, time-consuming and inadequate at times. Live chat apps make it easy to give customers the personalized, on-demand service they crave with real-time communication and quick response times. Unlike chatbots , live chat services for business are managed by actual people. So, what’s the solution?

Best practices 52

Best practices Upselling CRM Sales 52

Pointillist

AUGUST 26, 2019

NPS has gained a lot of traction in recent years and is now the most widely used CX metric. Let’s jump right in and explore 7 strategies that leading CX teams are using today to improve NPS. But now that you’re measuring it, how do you improve NPS? In this post, I’ll provide a detailed look at how to improve NPS.

Analytics 79

Analytics Banking Metrics Accountability 79