ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

Blueship Call Center

MAY 25, 2023

When people ask for your help, they anticipate that you will resolve their problems. Outsourcing a portion of your company’s activities to a service provider or third-party partner is known as business process outsourcing (BPO). More than only calls there are many tasks handled by the call center outsourcing services.

outsourcing 40

outsourcing Call Center Contact Center Customer Care 40

Nicereply

FEBRUARY 14, 2020

Ever wish you could get inside the head of your customer? Benchmarking, or setting customer expectations, is a well known psychological tool that helps customers evaluate the quality of your customer service. Prospect Theory describes the way people choose between alternatives that involve risk – like who to do business with.

Accountability 84

Accountability Chatbots Benchmark Customer Support 84

Expivia

DECEMBER 8, 2020

These 7 falsehoods though are topics that organizations that are new to call center outsourcing to think are reasons why they would NEVER outsource. It is good to be hands-off with some aspects of your organization. You can log in, see your stats, watch your agents, watch your service levels, and do all this in real-time.

outsourcing 52

outsourcing Call Center Analytics Service level 52

Expivia

DECEMBER 8, 2020

These 7 falsehoods though are topics that organizations that are new to call center outsourcing to think are reasons why they would NEVER outsource. It is good to be hands-off with some aspects of your organization. You can log in, see your stats, watch your agents, watch your service levels, and do all this in real-time.

outsourcing 52

outsourcing Call Center Analytics Service level 52

JustCall

MAY 17, 2022

VoIP solutions are particularly handy in the present ecosystem where remote working and BYOD models are prevalent. In this guide, we’ll cover how to setup VoIP phone system and how you can ensure a smoother switch from your existing vendor to VoIP. They are easy to use and can be accessed from anywhere.

voip 52

voip CRM Wireless Sales 52

Avaya

JANUARY 16, 2018

Eighteen months ago, we weren’t seeing interactive devices in our homes that responded to our every request (i.e. This provides a tremendous capability beyond what we had even on our mobile devices, and it indicates something very important to watchful businesses: technology becomes real when it gets in the hands of the consumer.

Journey mapping 72

Journey mapping Contact Center Enterprise Personalization 72

Vistio

JULY 11, 2022

Let’s start out with just learning a little bit about your background. Let’s start out with just learning a little bit about your background. Can you give our listeners and readers some insight into your background, where you started and how you got to where you are today? Absolutely Hailey. Not at all.

Technology 52

Technology Self service Contact Center Analytics 52

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Eckoh

AUGUST 13, 2019

Contact centers must protect customer card data — but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive. Instead of shaping your operation around the customer experience, security issues can start to dominate and stifle your business.

Contact Center 8

Contact Center Interactive Voice Response Customer Experience Management 8

Netomi

JANUARY 5, 2022

We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Each of these thought leaders brings so much to the table, it was impossible to rank the list below in any other way besides in alphabetical order. Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Cisco - Contact Center

SEPTEMBER 3, 2020

Until recently, when we talked about business continuity planning (BCP), the focus had mainly been to prepare for major unforeseen events happening in parts of the world. For example, an earthquake in northern California or a severed undersea Internet cable rendering some data centers or office locations inaccessible.

Contact Center 81

Contact Center Telecommunications Wireless At home agents 81

JivoChat

JUNE 5, 2023

Building a successful ecommerce online store is a challenging task, mainly when considering the highly competitive environment your business will be in. After all, different from a physical store, on the internet you are competing against companies from all over the world. Check out the article and discover more.

Analytics 75

Analytics Marketing B2B Sales 75

UJET

APRIL 16, 2020

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

Customer Support 90

Customer Support Wireless Accountability Contact center software 90

Expivia

MARCH 1, 2022

Whether you have kids to take care of or you’re not quite ready to face the post-pandemic working world yet, there are plenty of options to work from home and make some extra money. These work from home jobs aren’t just easy to find and available to virtually everyone with a computer and Internet.

Contact Center 52

Contact Center Call Center Technology 52

Expivia

APRIL 8, 2021

There are a lot of benefits to virtual work at home call centers. It’s a great concept for your stay-at-home parents and students to work without the struggle of commuting. And, it can also benefit your call center’s performance. What Is a Virtual Call Center?

Call Center 98

Call Center virtual call center call center software Contact Center 98

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

JustCall

NOVEMBER 16, 2022

employees wish to work remotely at least once a week once the pandemic is over. So, if you want to empower your employees, you need to have the right mobile Voice over IP set up in place. In this blog, we will look at the top five reasons why Mobile VoIP is emerging as a must-have for businesses. How Does Mobile VoIP Work?

voip 52

voip Transportation Technology CRM 52

JustCall

AUGUST 9, 2022

While virtual call center software existed even before, these solutions have amassed massive demand in this pandemic economy. Sales and customer support teams are working remotely and they need a robust communication infrastructure that’s powerful and flexible to support the work-from-anywhere model.

virtual call center 52

virtual call center call center software Call Center Interactive Voice Response 52

ProProfs Blog

OCTOBER 31, 2018

In 2017, United Airlines went viral when a passenger was forcibly removed in an overbooked flight. When done right, it boosts retention, satisfaction, and most recently, a company’s marketing efforts. Customer experience marketing refers to strategies that focus on and improve your customers’ experiences with you.

Marketing 160

Marketing Customer Experience Airlines Customer centricity 160

Hodusoft

JANUARY 5, 2022

COVID-19 had a profound impact on contact centers. Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. Here are seven ways the call centers can thrive in the new normal. . Hybrid Working.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

Hodusoft

JANUARY 5, 2022

Top Seven Call Center Software Requirements for the “New Normal”. COVID-19 had a profound impact on contact centers. Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. Hybrid Working.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

Expivia

JULY 21, 2021

You’re always surrounded by technology in a call center. From the way you get the call to the aftercall memo you need to send, everything’s connected to technology. Without knowing what the current and upcoming trends in advanced call center technologies are, you may be left behind. Omnichannel Support.

Best practices 52

Best practices Call Center Technology Interactive Voice Response 52

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. “The huge turnover rate of call centers means…” Continuous hiring and training of new agents.

Call Center 140

Call Center call center software outsourcing Coaching 140

aircall

MAY 5, 2021

These split second interactions are what actually determine your phone call quality. While it’s all pretty quick and straightforward on the front end, things are far from simple on the backend, especially when it comes to packet loss. Data packets can lose data along the way, and techies commonly refer to that as packet loss.

Wireless 62

Wireless voip Call Center CRM 62

JustCall

AUGUST 16, 2021

Your customers expect easy access to support customer resolution. The contact center as a service or CCaaS is a new-age technology that serves the needs of all customers. CCaaS has replaced on-premise call centers, and only for the better. CCaaS stands for Contact center as a service. Contact Center Options.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

aircall

MARCH 19, 2021

first-party and third-party data allows you to understand your customers better, and as a result, you can enhance your customer’s experience and strengthen customer relationships. . Customer data can even tell you which of your strategies and campaigns works best for improving sales performances and hitting targets.

Sales 62

Sales CRM Marketing Best practices 62

Hodusoft

JULY 13, 2023

Many Internet Service Providers (ISPs), Internet Telephony Service Providers (ITSPs), Managed Service Providers (MSPs), and other telecom service providers ask this question when they look for any IP PBX software. Foresight is indispensable for success. At HoduSoft, we provide unlimited extensions in our HoduPBX IP PBX software.

voip 59

voip Best practices Upselling Enterprise 59

Expivia

APRIL 29, 2021

There are a lot of benefits to virtual work at home call centers. It’s a great concept for your stay-at-home parents and students to work without the struggle of commuting. And, it can also benefit your call center’s performance. What Is a Virtual Call Center?

Call Center 52

Call Center virtual call center call center software Contact Center 52

aircall

JANUARY 27, 2021

With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. Others are setting up a virtual call center right from the start.

virtual call center 62

virtual call center Call Center call center software voip 62

JustCall

AUGUST 21, 2020

Medical call centers have ramped up the patient-provider relationship in the healthcare industry. hospitals employ call centers for a variety of purposes and that number is steadily increasing. Setting up a healthcare call center is the need of the hour. So, here's how you set up a medical call center.

Call Center 52

Call Center call center software Healthcare Abandon rate 52

JustCall

APRIL 5, 2022

While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now. And that’s what we’ll discuss in this blog post: VoIP software and VoIP benefits. Thus, it helps make your ROI very high.

voip 40

voip Interactive Voice Response Analytics Sales 40

Calabrio

JANUARY 6, 2016

CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. The “smart” technology that revolutionized our cell phones is finding its way into just about everything: medical devices, baby monitors, smoke detectors, thermostats, running shoes, even cows. By the year 2020, your washing machine breaks down.

Contact Center 53

Contact Center Analytics Self service Wireless 53

Noble Systems

SEPTEMBER 8, 2020

COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. We are all learning as we go.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

JivoChat

MARCH 17, 2022

If you are considering expanding your business by creating an online store, or you already have one and wish to improve its performance, you can do it by using one of the best CMS for ecommerce. . It will help optimize your and your team’s work. 10 Best CMS for Ecommerce.

Engineering 75

Engineering B2B Accountability Analytics 75

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. Register Now. Alexandra da Silva Rodrigues. Amanda Binns.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

JustCall

JUNE 21, 2021

A standard phone with a single phone line is prone to be busy and can jeopardize your sales and support efforts. A multi line phone system permits multiple customers to contact your business phone number at the same time. Every thriving business needs a multi line phone system to handle increased call volumes.

voip 52

voip Interactive Voice Response CRM Call Center 52