JustCall

OCTOBER 20, 2019

That is why I have compiled this comprehensive list of 5 blogs and 5 podcasts for every real estate agent to check out. In case you want to skim through things quickly, you can opt to read the blogs. Top 5 real estate blogs to read. #1 Culture Scan is the official blog by The National Association of Realtors.

Real estate 56

Real estate Coaching Finance Advertising 56

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Published on: January 09, 2020. Avoid these Five CX Leadership Traps!

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

Eptica

NOVEMBER 4, 2021

Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation. Tags: Call & Screen Recording, Microsoft Teams, Quality Control, Customer Insights Categories: Trends & Markets. Share this page on: Tweet.

Marketing 123

Marketing Management Customer Service 123

Eptica

FEBRUARY 17, 2023

Based on the latest ContactBabel research, our new blog post outlines the challenges to effective interaction recording and how they can be overcome. Read the full article on our parent company Enghouse Interactive’s site.

Best practices 62

Best practices Management 62

Eptica

OCTOBER 2, 2020

In the second of our blogs based on insights from Contact Babel’s 2020-21 Customer Experience Decision-Makers’ Guide, sponsored by Enghouse Interactive, we look at the rising importance of CX to businesses and widening channel use by consumers, two key trends that are driving transformation in the sector.

Customer Experience 127

Customer Experience Marketing Customer Service Management 127

Eptica

SEPTEMBER 16, 2020

Based on primary research, Contact Babel’s 2020-21 Customer Experience Decision-Makers’ Guide, sponsored by Enghouse Interactive, delivers deep insight into the current state of the industry. At a time when customer experience and reassurance has been vital, how well has CX coped, and what lessons can be learnt for the future?

Customer Experience 127

Customer Experience Contact Center Marketing Management 127

Nicereply

SEPTEMBER 16, 2021

As leaders, we ask our support agents to categorize, tag, document or attempt to notice trends in this data as accurately as they can. Sid shares with us how these insights get Support a seat at the table to help shape the Customer Experience.

Customer Experience 114

Customer Experience Feedback Surveys Customer Support 114

aircall

JULY 25, 2022

Once you define your baseline, it can be very insightful to spot specific calls that go beyond or below a specific threshold. Number and Duration of Calls Per Tag. This is why you can personalize your tags according to the classification that is the most relevant to your business: according to the type of calls (discovery, demo, etc.)

Metrics 62

Metrics Sales Management Accountability 62

Eptica

JANUARY 8, 2021

Our blog outlines 5 key areas to focus on if you want to reduce hidden costs in the contact centre, from improving the agent experience to AI and automation – all without negatively impacting service levels. You might also be interested in these posts: Reviewing 2020 – our top blog posts from last year. Share this page on: Tweet.

Self service 85

Self service Service level Marketing Customer Service 85

Eptica

FEBRUARY 12, 2021

The latest Institute of Customer Service UK Customer Satisfaction Index provides key insights for everyone in the industry, and our blog outlines its 4 top findings – and 9 best practice actions that everyone should be focusing on. Read the full article now on our parent company Enghouse Interactive’s site.

Best practices 72

Best practices Marketing Customer Service Management 72

Zappix

APRIL 22, 2024

Embracing Digital Communication Gone are the days of waiting on hold for minutes on end or playing phone tag with healthcare providers. Key insights from the Kyruus report include: 79% of consumers agree they would schedule appointments directly from their health plan’s website or app if given the ability to do so.

Healthcare 52

Healthcare Customer Service Self service Personalization 52

Eptica

OCTOBER 13, 2020

Our latest blog outlines the key benefits of self-service and how to deploy it effectively. Read the full post on our parent company Enghouse Interactive’s blog here. Tags: self-service, Customer Service, staff satisfaction, deeper insight, Contact Babel Categories: Product. Share this page on: Tweet.

Self service 92

Self service Customer Service Management 92

Totango

MAY 20, 2020

Stream Account & User Tag Information Using Customer Data Hub API. Tags are used to automatically highlight important insights about accounts and users and play an important role in triggering automation like SuccessPlays and Campaigns. Now, tag information can be easily streamed to Totango via Customer Data Hub API.

APIs 62

APIs CRM Best practices Accountability 62

Beyond Philosophy

OCTOBER 26, 2023

Since we discussed this on a recent podcast, and I thought many of you might have the same problem, I thought I would also share our insight on this topic here. They were one of the first brands that took out the tag. She’s always believed in a strong brand, but how can she plan what people take away from her brand?

Banking 221

Banking Consulting Consulting Personalization 221

Playvox

AUGUST 23, 2022

All these customer conversations are a rich data set full of insights into what customers have been getting in touch about. Customer AI is a great way to extract insight from your chat conversations. By analyzing customer conversations and reviewing your tagging can you understand the potential reasons for customer churn.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

Mindtouch

AUGUST 7, 2018

If you’re gathering customer feedback, you know that the trouble is not in gathering feedback, but rather, getting actionable insight from the feedback you’ve gathered. Machine learning algorithms can make unlocking insight from qualitative feedback happen in a matter of minutes. Customer feedback analysis, to be precise.

Feedback 77

Feedback Customer effort Accountability Metrics 77

Eptica

APRIL 28, 2020

Today in a post on our parent company Enghouse Interactive’s blog , award-winning CX expert Manuela Pifani shares her thoughts on how brands can use the crisis as an opportunity to better engage with their customers. Check back later in the week for further insight on customer service in the age of COVID-19.

Best practices 79

Best practices Consulting Consulting Customer centricity 79

Eptica

MARCH 4, 2020

Unlocking customer insight with technology. Tags: Customer Service, cult of amazement, shep, Shep Hyken, Hyken, Customer experience, amazing, Enghouse, Complaint, Eptica Categories: Best Practice. Share this page on: Tweet. You might also be interested in these posts: Why you need to give consumers channel choice to drive engagement.

Best practices 79

Best practices Technology Customer Service Customer Experience 79

Eptica

OCTOBER 13, 2020

Our latest blog outlines the key benefits of self-service and how to deploy it effectively. Read the full post on our parent company Enghouse Interactive’s blog here. Tags: self-service, Customer Service, staff satisfaction, deeper insight, Contact Babel Categories: Product. Share this page on: Tweet.

Self service 63

Self service Customer Service Management 63

Nicereply

NOVEMBER 16, 2021

One of the helpful rules is to tag conversations with CSAT tags so you can collect the ratings under one tag and view them in one place. Thanks to that you can gain much deeper insights into company data. You can easily filter ratings with or without comments for getting more insights. Pro: Distribution Channels.

Surveys 111

Surveys Metrics Analytics Enterprise 111

JustCall

MARCH 31, 2021

An update that provides sales and service reps with tangible call insights as never before. They can easily tag agents to a certain point of the transcript to let them know where they went wrong. Conversation Tagging – Message Section. When handling a team inbox, conversation tagging becomes a necessity.

call center software 52

call center software APIs Call Center Coaching 52

aircall

DECEMBER 16, 2022

The ability to track team and individual performances gives you insight into business trends and helps you determine how well your team is transforming conversations into sales, bookings, and buying decisions. Entry-level features: Contact tagging, click-to-call, desktop notifications, ring groups, call flow designer . stars on G2.

Sales 62

Sales CRM Interactive Voice Response Coaching 62

Nicereply

DECEMBER 21, 2021

Add tags to ratings. Adding tags to your feedback helps you to group important insights from customers. There are several things you don’t need to do daily, but you’ll gain a lot of valuable insights in case you perform them weekly. Monitor agent’s performance by gathering insights. Customer: You guys are awesome!

Best practices 98

Best practices Feedback Management Surveys 98

Nicereply

JULY 7, 2020

Analytics and Insights – What can you do with the data you’ve collected? What insights can you draw from this data? If you’re not sure why we’re so enthusiastic about this technology, read our blog about in-signature vs. after resolution surveys. Analytics and Insights. Pushing tags back to tickets.

Surveys 98

Surveys Feedback Metrics APIs 98

AWS Machine Learning

DECEMBER 23, 2022

As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences. In this blog post, we will review a solution to automatically redact PII data from a customer service conversation transcript. Deploy the sample solution.

APIs 83

APIs Engineering Analytics Call Center 83

Mindtouch

AUGUST 22, 2018

It’s not always easy to get valuable insight from vast amounts of data, especially when it comes to the voice of customer feedback. Leverage Machine Learning to Extract Insight from Comments. They mine the data for you so you can plan out and execute steps to improve based on the insights the algorithms turn up.

Surveys 54

Surveys Feedback Self service Customer Support 54

JivoChat

FEBRUARY 24, 2022

Wix gives you the proper tools to easily create a website to sell online, showcase your work, post blog articles, and customize each section as it suits you best. It enables you to customize your website’s meta tags, URL, canonical tags, meta description, and structured data markup, for example. Customize meta tags.

Engineering 52

Engineering Best practices Analytics Advertising 52

ChurnZero

APRIL 15, 2022

Additionally, they have a Play step to tag accounts. When accounts get added to the Play, ChurnZero automatically tags them as “expansion.” This tag informs other ChurnZero users that an account has an active expansion opportunity open. The team uses the links within the welcome email to define training webinar topics.

Accountability 98

Accountability SaaS Upselling Metrics 98

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Lastly, the wealth of data generated in the CX industry provides invaluable insights for businesses looking to gain a deeper understanding of their customers.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

Nicereply

NOVEMBER 5, 2019

AI-Powered Insight Tools. Rather than trying to manually filter through ticket tags and feedback, consider trying an AI-powered insight tool. Rather than trying to manually filter through ticket tags and feedback, consider trying an AI-powered insight tool. You’re not feeding insights back to product.

Customer Service 96

Customer Service Chatbots Customer Support Enterprise 96

JustCall

DECEMBER 23, 2022

In this blog, we will deep-dive to understand the auto dialer functionality. An auto dialer provides recording and monitoring capabilities that can: – Offer insights into the overall performance of an agent/ outbound calling campaign. Contact Tagging: It must allow agents to track their campaigns and tag contacts as needed.

Scripts 52

Scripts CRM Sales Analytics 52

Beyond Philosophy

NOVEMBER 15, 2019

When you enter a store and before you see the first price tag, you will have developed a general Price Image of that store. If you enjoyed this post, you might be interested in the following blogs and podcasts: THE RECESSION IS COMING; WILL YOU BE PREPARED? INSIGHTS TO UNDERSTANDING CUSTOMER HABITS (Podcast).

Construction 301

Construction Consulting Consulting Airlines 301

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. I’d be interested to hear your insight in the comments below. In the past when both of these companies partnered up, eBay was the bigger and faster-growing business model, while PayPal was its convenient service to handle payments.

Customer centricity 276

Customer centricity Customer retention Customer emotions Airlines 276

Outsource Consultants

OCTOBER 13, 2020

If you read the blog title and thought, “Great! Few (if any) outsource locations can compete with The Philippines on price tag. A quick answer to my question,” I’m sorry. It’s not that simple. . Like any region, nearshore is not immune to uncertainty.

outsourcing 128

outsourcing Call Center Contact Center Marketing 128

Eptica

APRIL 15, 2020

The Voice of the Customer has always been at the heart of creating a customer-centric business, but in rapidly changing and uncertain times fast, accurate insight, particularly using unstructured data , provides a guide to how to best meet consumer needs. Look at tools that can help you do three things: 1.

Surveys 95

Surveys Best practices Analytics Feedback 95

Lumoa

FEBRUARY 28, 2023

Fortunately, survey analytics makes it relatively straightforward to turn customer data into actionable insights. When you have data living in a dozen different tools, it’s incredibly difficult to extract valuable insights from it. This eats up hours and hours of work, making it very time-consuming to generate meaningful insights.

Feedback 83

Feedback Surveys Metrics Customer Experience 83

Peter Lavers

NOVEMBER 26, 2015

Talking to Customer Insight Leaders, including at the DataIQ Talent Awards , it would seem they are. In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. Perhaps there is another reason as well.

CRM 100

CRM Analytics Consulting Consulting 100