insights consumer-duty-is-an-opportunity Blog Related Topics 
Maru Group
FEBRUARY 15, 2021
With all the buzz around meal kits in a time of increased at-home cooking, and with so little known about how consumers feel, behave, and think about meal kits, we explored some current trends and sentiments toward the meal kit space. Meal kits play well to the changing tastes being driven by the younger consumer.
Lumoa
JANUARY 19, 2023
It’s an effective tool for uncovering potential pain points and identifying opportunities for improvement. Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. Furthermore, customers remember their good and bad experiences with brands. And so on.
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Maru Group
FEBRUARY 15, 2021
With all the buzz around meal kits in a time of increased at-home cooking, and with so little known about how consumers feel, behave, and think about meal kits, we explored some current trends and sentiments toward the meal kit space. By 2019, the North American market for meal kits had slowly but steadily grown to an estimated 1.7
CallSource Insights
DECEMBER 12, 2019
Successful dealerships know their service department is a huge opportunity for more business and to deliver great ROI. A BDC is not one rep who becomes responsible for all of these duties. A service BDC department for your automotive dealership can help you create better first impressions and set more appointments to sell more cars.
Answer Dash
JULY 3, 2018
According to a survey by Forbes Insights and Pegasystems that covered more than 200 U.S. When taken seriously by companies, customer engagement creates an amazing opportunity for businesses to get to know their customers, build long-term relationships with them, and ultimately enhance their business performance.
aircall
JANUARY 25, 2021
Provides opportunities for training call center representatives and improving their skills. . A financial services call center is an efficient system for serving customers and managing financial risks. Especially since financial services affect many areas of our daily lives. What Is a Financial Services Call Center?
Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
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