telcos Industry Related Topics 
Lumoa
MARCH 8, 2023
In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors. To this end, telcos must be bolder in their approach.
Lumoa
JULY 21, 2022
The global pandemic had a detrimental impact on most industries, but European telecom providers have emerged relatively unscathed. This article will detail the importance of customer experience in telco (with a specific focus on the European market) and how it has been influenced by the global pandemic.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
JANUARY 7, 2020
With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Churn in the telecom industry.
Nuance
MARCH 23, 2021
Unfortunately, prevalent fraud in the industry threatens the security of each of these interactions. The post Enhancing the Telco Customer Experience and Preventing Fraud with Biometrics appeared first on What’s next. Each year, there are 1.62 With every one of these interactions representing real human beings, [.]
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Spearline
FEBRUARY 14, 2022
Listen to our latest webinar where you will hear how a Spearline Service Delivery and Customer Engagement Manager: Offers valuable insights based on industry standards and best practices. The post Webinar: Let Spearline take the headache out of managing your telco infrastructure appeared first on Spearline.
Spearline
NOVEMBER 5, 2020
Dan kicked things off by stating that all the difficulties seen by the telecommunications industry during the COVID-19 period have been unprecedented. Hayes stated, the initial series of business and societal lockdowns in countries from APAC to the Americas, starting in January through to April had a profound impact on the telecoms industry.
Expert insights. Personalized for you.
83 
Let's personalize your content