AWS Machine Learning

APRIL 9, 2024

In this post, we discuss two new features of Knowledge Bases for Amazon Bedrock specific to the RetrieveAndGenerate API: configuring the maximum number of results and creating custom prompts with a knowledge base prompt template. Additionally, you can add custom instructions and examples tailored to your specific workflows.

APIs 116

APIs Engineering Healthcare Education 116

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses.

Best practices 124

Best practices Government Engineering Accountability 124

CSM Magazine

OCTOBER 5, 2023

The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. “BigChange delivered the best fit for our requirements and those of our customers.

Engineering 59

Engineering CRM Finance Enterprise 59

CSM Magazine

JULY 22, 2022

Mark Wilding, Vice President of Global Customer Transformation at ServiceMax, steps into the future and predicts how advances in technology will enable a new era of service delivery. One of the areas this is most visible is in the field service arena. Here we have outlined our top five predictions for service in 2030.

Engineering 109

Engineering Self service Government Healthcare 109

AWS Machine Learning

APRIL 4, 2024

This solution was implemented at a Fortune 500 media customer in H1 2023 and can be reused for other customers interested in building news recommenders. This solution was implemented at a Fortune 500 media customer in H1 2023 and can be reused for other customers interested in building news recommenders.

Personalization 81

Personalization APIs Engineering Metrics 81

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Since implementing BigChange, Yorkshire-based NCS has grown significantly, seeing a 70 percent increase in turnover, with BigChange helping to underpin this success.

Finance 52

Finance Engineering CRM Customer centricity 52

Customers That Stick

NOVEMBER 16, 2020

Note: This blog post contains information related to and provide by a client of CTS Service Solutions. Agara is an autonomous voice engine powered by Real-time Voice AI designed to handle customer support calls without any human intervention. First, Sign Up for the Webinar: November 19, 2020. Read the rest here. »

Customer Service 78

Customer Service Banking Engineering Self service 78

Comm100

MAY 16, 2023

According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential. In this article, we’ll go over the common security threats in higher education and ways live chat security can be improved.

Education 76

Education Chatbots Engineering Banking 76

customer sure

MAY 30, 2023

The team’s approach to customer feedback and improving customer experience are often cited by us as a beacon of best practice, but they’re actually going one step further. They are actively investing in their customer feedback programme in a strategic move to drive growth in the emerging Underfloor Heating market.

Feedback 62

Feedback Calibration Benchmark Engineering 62

CX Global Media

JUNE 6, 2017

But the language industry is possibly the largest industry sector you have never heard of. Yet, as we know, language is crucial in providing a great customer experience. And managing language services has not been on the top of a contact center leaders list. Unified Language Services Management. Click to Tweet.

Contact Center 176

Contact Center Government Healthcare Call Center 176

CSM Magazine

MARCH 22, 2023

Microsoft has partnered with OpenAI, launching an integration that gave its Bing search engine powerful AI capabilities, while Google followed quickly with its Bard AI-powered search feature. Analyst firm Gartner, for example, estimates that the Generative AI sector has already attracted over $1.7 billion in venture capital investment.

Engineering 52

Engineering Chatbots CRM Customer Service 52

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care.

Healthcare 90

Healthcare Government Engineering APIs 90

Peter Lavers

SEPTEMBER 6, 2018

WCL Customer Management’s founder and MD Peter Lavers has again been named as one of the world’s top customer service influencers. He has been featured on Fit Small Business’s Top Customer Service Influencers of 2018 list. . and is an IBM Futurist and SAS Collaborator.

Customer Service 100

Customer Service Automotive B2C CRM 100

Anexa BPO

JANUARY 15, 2023

Across all sectors, these types of practices are responsible for significant revenue increases – anywhere from 6% to 10%, with an increase in net incremental revenue of anywhere from 40% to 100%. This is state-of-the-art natural language processing (NLP) technology, and it is transforming the customer service field.

outsourcing 52

outsourcing Construction Banking Customer centricity 52

SmartAction

MAY 23, 2023

The funds will help advance the company’s AI-powered technology platform and expand its commercial team to meet the growing demand for its customer support solutions. About SmartAction SmartAction ® is the industry leader in purpose-built AI-powered Virtual Agents for customer service in the contact center industry.

Real estate 82

Real estate Virtual Agent B2B Contact Center 82

AWS Machine Learning

APRIL 18, 2023

In his own words, “ RallyPoint is an online social and professional network for veterans, service members, family members, caregivers, and other civilian supporters of the US armed forces. To improve this experience for its members, we at RallyPoint wanted to explore how machine learning (ML) could help. It should be an easy process.

Personalization 72

Personalization Metrics Healthcare Automotive 72

AWS Machine Learning

APRIL 22, 2024

Typically, HyperPod clusters are used by multiple users: machine learning (ML) researchers, software engineers, data scientists, and cluster administrators. With the directory service, you can centrally maintain users and groups, and their permissions. With SageMaker HyperPod, you can train FMs for weeks and months without disruption.

Scripts 87

Scripts Engineering Management Benchmark 87

CSM Magazine

JANUARY 27, 2023

In New York City, the business-to-business (B2B) sector is large and ever-changing. Post-Pandemic Market B2B market research organisations in New York offer customised services to assist businesses in making educated decisions.

B2B 52

B2B Marketing Transportation Construction 52

Solvvy

JUNE 22, 2022

You’ve probably noticed that your customers are impatient. When they search your website for answers or reach out for customer service or support, they want answers now. Chatbots help you meet this demand by allowing your customers to type or ask a question and get an answer immediately. What is Conversational AI?

Chatbots 119

Chatbots Banking Self service Finance 119

TechSee

DECEMBER 17, 2019

The customer service game has changed for energy, gas and water companies. When customers contact them to pay a bill, check their usage levels or report an outage, they demand personalized, streamlined and convenient interactions. has been a Monolith Electric customer for 53 years. Utilities must reduce customer effort.

Customer Experience 136

Customer Experience Customer effort Engineering Analytics 136

Lumoa

MARCH 3, 2023

The past few years have witnessed a substantial increase in attention and investment in customer experience (CX) across various industries, including the financial services sector. But some important questions arise: How relevant is CX to modern financial services? Here are the main takeaways.

Metrics 83

Metrics Upselling Engineering Customer Experience 83

JustCall

AUGUST 8, 2023

By accurately forecasting market trends and analyzing data, AI algorithms can optimize service levels, reduce transportation costs, and ultimately save money. This integration of AI in logistics facilitates streamlined operations, better inventory management, and enhanced customer satisfaction. The prospect of generating $1.3

Transportation 52

Transportation Chatbots Engineering Enterprise 52

CSM Magazine

MARCH 8, 2024

At Sabio’s Disrupt 2024 in London earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with artificial intelligence (AI). ” And yes, you did read those opening paragraphs correctly!

Finance 52

Finance Banking Technology Engineering 52

AWS Machine Learning

DECEMBER 21, 2022

Amazon SageMaker Feature Store is a purpose-built feature management solution that helps data scientists and ML engineers securely store, discover, and share curated data used in training and prediction workflows. The offline store data is stored in an Amazon Simple Storage Service (Amazon S3) bucket in your AWS account.

Scripts 73

Scripts Engineering APIs Big data 73

Hodusoft

OCTOBER 26, 2023

Several reputable businesses use them to send messages to inform their customers about their products, offers, and deals. customers have received more than 5.46 The seemingly innocuous villains are experts at concealing their identities and attack you when you least expect them to. Now, not all robocalls are bad.

Telecommunications 52

Telecommunications Government Education voip 52

Anexa BPO

OCTOBER 7, 2022

Across all sectors, personalization initiatives are being directly linked to revenue increases. AI is being used to capture, analyze, and utilize personalized customer data at scale, and further to understand, shape, customize and optimize the customer journey. How is this personalization being achieved?

Marketing 52

Marketing Engineering outsourcing Banking 52

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. This growth is expected to continue: the IoT telecom services market was estimated to grow from $2.90

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

AWS Machine Learning

MAY 23, 2023

We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. This is a guest blog post co-written with Vik Pant and Kyle Bassett from PwC. Many organizations start their journey into the world of ML with a model-centric viewpoint.

Engineering 74

Engineering Government Calibration Scripts 74

Spearline

OCTOBER 7, 2022

No matter what level a call center service is at, from start-up to complete customer support powerhouse, there is one common imperative that binds them all – complete, cross-platform functionality. The best way to understand your customers’ experience across the USA and Canada is to replicate their journey in real time.

Call Center 89

Call Center Interactive Voice Response Telecommunications Call flow 89

Hodusoft

APRIL 12, 2023

If you’re an insurance service provider, then you must know this. The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers. But most insurers overlook customer experience while providing services to their customers.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Engineering 52

CSM Magazine

APRIL 20, 2023

Polypipe Building Products, the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market, has shared it has been investing in its customer feedback programme to drive growth in the emerging Underfloor Heating market.

Feedback 52

Feedback Calibration Benchmark Healthcare 52

TechSee

MAY 4, 2021

These gigs are often created to meet consumer demand via the real-time delivery of services. These gigs are often created to meet consumer demand via the real-time delivery of services. The Concept of GigCX: Freelance customer service agents. The Concept of GigCX: Freelance customer service agents.

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182

OctopusTech

FEBRUARY 7, 2020

As the teen years have ended with great successions of technological advancements, 2020 has brought innovative hopes for customer support outsourcing. With every business sector changing drastically and digitally, the catalysts of business processes are rapidly making their way towards the reinvention of their strategies.

outsourcing 71

outsourcing Customer Support Engineering Self service 71

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. This applies to customers that use them out of the box, create foundation models from scratch, or fine-tune them. The following figure illustrates the topics we discuss.

Engineering 104

Engineering Accountability Construction APIs 104

ProProfs Blog

MAY 21, 2020

According to a study by Microsoft, 56% of people around the world have stopped doing business with a company because of poor customer service experience. However, it also indicates that a lot depends on the kind of customer service operators you hire for your business. What is a Customer Service Job?

Customer Service 166

Customer Service Engineering Customer Support Management 166

JustCall

AUGUST 8, 2023

As such, businesses are perpetually battling it out to find the best ways to woo and win over customers. It eliminates roadblocks in the customer journey and makes the value proposition accessible. Here are some ways businesses can leverage conversational AI for eCommerce customer service.

Customer effort 52

Customer effort Multi-channel support Self service Chatbots 52

CSM Magazine

MAY 19, 2022

Carly Freeman, Head of Customer Services at Insite Energy , shares some key lessons learned while helping people at the sharp end of a crisis. When times are hard for customers, high quality support is an absolute imperative. When our customers reach out to us, we must ensure we’re there to help. Be available .

Wait times 52

Wait times Morale Customer centricity Engineering 52