CX Accelerator

MAY 25, 2022

You can’t find the answer in the knowledge base on the company website, instruction book or the FAQs. When you do reach out, you want to know that you’re in good hands and that an answer or resolution to your issue is waiting at the end of that interaction. If you have to, this means you have a problem or an unanswered question.

Customer Support 316

Customer Support Wait times Self service Best practices 316

Lumoa

JANUARY 3, 2023

In this video, Carlos imparts his knowledge gained through extensive experience in market research and product/service design – giving you all the tips needed for successful survey creation! Additionally, testing survey questions beforehand to ensure they make sense is important before asking respondents to answer them.

Best practices 157

Best practices Surveys Metrics Construction 157

AWS Machine Learning

NOVEMBER 2, 2023

When students provide answers, the solution provides real-time assessments and offers personalized feedback and guidance for students to improve their answers. When students provide answers, the solution provides real-time assessments and offers personalized feedback and guidance for students to improve their answers.

APIs 106

APIs Education Transportation Accountability 106

ShepHyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. How to Avoid Your Cx Initiatives from Being Another Flavor of the Month by Nicole Paul (John DiJulius) You’ve spent months executing a new initiative to help streamline things for your team. The bot delivered an answer.

Customer Service 146

Customer Service Personalization Surveys Chatbots 146

AWS Machine Learning

OCTOBER 11, 2023

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Sites may need to be crawled to create news feeds, analyze language use, or create bots to answer questions based on the website data. One such unstructured data repository are internal and external websites.

Enterprise 96

Enterprise Chatbots Engineering Management 96

AWS Machine Learning

FEBRUARY 29, 2024

In this post, we demonstrate how to build a RAG workflow using Knowledge Bases for Amazon Bedrock for a drug discovery use case. Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models.

APIs 115

APIs Healthcare Scripts Enterprise 115

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent. This is the second post of a two-part series.

Cloud contact 94

Cloud contact Chatbots Contact Center APIs 94

AWS Machine Learning

MARCH 1, 2024

In a previous post , we described how Knowledge Bases for Amazon Bedrock manages the end-to-end RAG workflow for you and shared details about some of the recent feature launches. Semantic search helps provide answers based on the meaning of the text. Context is retrieved from the vector database based on the user query.

APIs 111

APIs Finance Chatbots Enterprise 111

AWS Machine Learning

NOVEMBER 27, 2023

filter out customer service responses that received low customer ratings). Further, we show how to preprocess a dataset for RAG. Specifically, we clean the data and create RAG artifacts to answer the questions about the content of the dataset. According to IDC , unstructured data accounts for over 80% of all business data today.

Engineering 75

Engineering APIs Big data Accountability 75

AWS Machine Learning

APRIL 18, 2024

You’ve probably also experienced the need to quickly fact-check something that’s been said, or look up information to answer a question that’s just been asked in the call. Check out the following demo to see how it works. When you’re done, you’ll wonder how you ever managed without it!

APIs 95

APIs Accountability Analytics Entertainment 95

AWS Machine Learning

JANUARY 22, 2024

Amazon Textract is a machine learning (ML) service that enables automatic extraction of text, handwriting, and data from scanned documents, surpassing traditional optical character recognition (OCR). The image is uploaded to an Amazon Simple Storage Service (Amazon S3) bucket. Amazon Textract Queries helps address these challenges.

Finance 101

Finance Enterprise APIs Healthcare 101

AWS Machine Learning

APRIL 18, 2024

With SageMaker JumpStart, you can evaluate, compare, and select foundation models (FMs) quickly based on predefined quality and responsibility metrics to perform tasks like article summarization and image generation. For example, users can ask a question in plain language and instantly get clear and concise answers with enhanced search.

Enterprise 96

Enterprise Analytics Metrics Accountability 96

AWS Machine Learning

SEPTEMBER 28, 2023

At the same time, the unstructured nature of much of this content makes it time consuming to find answers using traditional search. At the same time, the unstructured nature of much of this content makes it time consuming to find answers using traditional search.

Enterprise 98

Enterprise Real estate Chatbots Construction 98

AWS Machine Learning

JUNE 13, 2023

The latest offering for generative AI from AWS is Amazon Bedrock , which is a fully managed service and the easiest way to build and scale generative AI applications with foundation models. Implementing a modern data architecture provides a scalable method to integrate data from disparate sources.

APIs 73

APIs Finance Engineering Analytics 73

VirtualPBX

JULY 13, 2023

In today’s fast-paced world, effective call routing is essential for providing excellent customer service. This powerful combination ensures smooth call handling, efficient distribution, and enhanced customer service for your business. If you are an existing client or have a case in progress, press 2.

Healthcare 98

Healthcare Consulting Consulting Finance 98

AWS Machine Learning

OCTOBER 30, 2023

Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. It enables VPC instances to communicate with service resources without the need for public IP addresses.

APIs 127

APIs Big data Accountability Enterprise 127

Lumoa

JANUARY 15, 2024

If there is no one to answer their questions, there’s a good chance they’ll walk out of the store. Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision. Of course, chatbots can’t answer every query.

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. How customers react to your products and services is vital data, but it’s only accessible if you put together a sound customer feedback strategy to obtain it. How do you create a customer feedback strategy?

Feedback 83

Feedback Surveys voip Enterprise 83

AWS Machine Learning

NOVEMBER 13, 2023

One of the most common applications of generative AI and large language models (LLMs) is answering questions based on a specific external knowledge corpus. Retrieval-Augmented Generation (RAG) is a popular technique for building question answering systems that use an external knowledge base.

Accountability 96

Accountability Enterprise Customer Experience 96

ProProfs Blog

OCTOBER 16, 2020

Also, anonymous surveys get more reliable, honest and open answers. Wondering how? Wondering how? Research by University of Southern California and California State University shows that anonymous survey results give more truthful answers. . The answer lies in the fundamental human psyche. Reliable Answers.

Surveys 158

Surveys Construction Personalization Feedback 158

Toister Performance Solutions

NOVEMBER 9, 2023

A customer calls your company for service. The survey is intended to evaluate overall customer service and the individual rep's performance. It works by tapping into your existing data to answer a fundamental question: Is the customer happier at the end of the contact than they were at the beginning?

Surveys 103

Surveys Metrics Customer Service Customer Experience 103

NobelBiz

DECEMBER 5, 2023

With advanced VoIP features like simultaneous ringing and call queues, call forwarding enhances productivity and customer service. Business call forwarding is a vital tool that seamlessly redirects incoming calls to ensure constant communication with clients and colleagues. The average cost of call forwarding per month is $3.50

voip 104

voip Cloud contact Contact center software Contact Center 104

ProProfs Blog

JANUARY 18, 2022

This question format is so popular that you must have answered a rating scale question yourself — think about the time when you had to rate your UBER driver or when you checked for “star ratings” before buying your favorite pair of jeans online. Their likelihood of recommending a product/service. What is a Rating Scale? Graphic Scale.

Surveys 142

Surveys Best practices Feedback Customer Service 142

AWS Machine Learning

APRIL 8, 2024

Unlocking accurate and insightful answers from vast amounts of text is an exciting capability enabled by large language models (LLMs). In this post, we explore how to harness the power of LlamaIndex , Llama 2-70B-Chat , and LangChain to build powerful Q&A applications.

APIs 101

APIs Engineering Accountability Construction 101

Micah Solomon

OCTOBER 9, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Put a system in place that addresses these scenarios (what I call “customer service recovery”) and train your employees until they’re fluent in using it.

Customer Experience 264

Customer Experience Customer Service Consulting Consulting 264

Hodusoft

JANUARY 11, 2022

2022 Checklist on How to Choose the Best Auto Dialer for Your Business. Selecting the most appropriate products and services can be a challenging task for small and large businesses, which can be accomplished only after years of hard work and concentration. What is an autodialer? Here’s a brief overview of each.

Outbound sales 119

Outbound sales Call flow Contact Center APIs 119

CSM Magazine

JANUARY 29, 2024

If there are any questions or problems, non GamStop casino customer service should be available to players at any time. Which Criteria Are Particularly Important for Customer Service? This is primarily about the options provided for contacting customer service. With live chat, you usually receive an answer immediately.

Customer Service 59

Customer Service Accountability Customer Support 59

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance.

Marketing 103

Marketing APIs Engineering Analytics 103

CSM Magazine

OCTOBER 24, 2023

Have you been waiting for the day you can scale up your customer service operations without hassle? AI chatbots for customer service provide seamless customer support that businesses need to succeed. Moreover, we’ll delve into ChatInsight and how it improves customer service. What is a Customer Service Chatbot?

Chatbots 52

Chatbots Customer Service Enterprise Customer Support 52

CSM Magazine

FEBRUARY 16, 2024

Selecting a life insurance provider can be challenging, particularly if it’s not something you want to do for the first time. Nevertheless, this doesn’t lessen the difficulty of selecting a business.

Calibration 52

Calibration Education Customer Care Customer Service 52

Help Scout

SEPTEMBER 7, 2021

Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. They might love the product, and your service is just okay enough not to make a difference. Step 1: Define customer service quality for your company.

Customer Service 118

Customer Service Feedback Surveys Personalization 118

Toister Performance Solutions

MAY 25, 2023

If you want to solve a customer service problem, go and see it. It's a process for observing employees doing their work to understand how they currently do things and what can be improved. Or perhaps they'll change how they do things just to impress you. The employees you select depend on your objective.

Best practices 84

Best practices Contact Center Customer Service 84

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

Engineering 105

Engineering Accountability Construction APIs 105

AWS Machine Learning

MARCH 2, 2023

When end-users ask natural language questions, Amazon Kendra uses machine learning (ML) algorithms to understand the context and return the most relevant answers. In this post, we describe how to use the updated Amazon Kendra S3 connector with VPC support for using VPC endpoints.

Enterprise 87

Enterprise Engineering Accountability Best practices 87

VirtualPBX

JANUARY 20, 2021

Select “Receive Text Message” Event. Select “Receive Text Message” Event. First, select the trigger that Zapier will use to initiate other actions. Select the Slack Integration. Here we have selected the Slack app and the Send Channel Message event. Zapier SMS Integration Example.

Call Logging 98

Call Logging Analytics Metrics Accountability 98

NobelBiz

MARCH 19, 2024

By generating comprehensive reports, these dashboards empower organizations to track and analyze historical data points such as service levels, call times, resolution rates, and customer satisfaction scores. Call center dashboards play a vital role in contact centers.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

AWS Machine Learning

NOVEMBER 6, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from scanned documents. Custom Queries provides a way for you to customize the Queries feature for your business-specific, non-standard documents such as auto lending contracts, checks, and pay statements, in a self-service way.

APIs 103

APIs Best practices Banking Accountability 103