focus 
Beyond Philosophy
AUGUST 24, 2023
Not paying attention is a focus on what’s good for you rather than what’s suitable for customers, and that is not an experience anyone is waiting around for—at least not when something better comes along. I don’t know either; I didn’t keep track. All I know is that it was too bloody long. Disney does. Click here.
Beyond Philosophy
SEPTEMBER 11, 2021
Unfortunately, your marketing inadvertently damaged your customer focus. Having a handle on where you are for each of them is an excellent way to improve your customer focus. Here are a few key moments in the discussion: 05:07 Colin explains how Customer Segmentation demonstrates the customer focus of a company. How can we help?
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Beyond Philosophy
AUGUST 19, 2023
In this episode, we explore what it means about your focus when customers wait and how you can manage or enhance the waiting experience to engage and enhance customers’ time spent with you. So, waiting isn’t always bad; like many things we discuss on the podcast, it depends.
ShepHyken
APRIL 11, 2018
For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. The post The Difference Between Customer Focus and… NOT appeared first on Shep Hyken. A potential client called for help. His plea was, “We are so NOT customer-focused, and we need to be!” We’ll refer to them as Company X.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
CCNG
JUNE 26, 2020
With so much being shared around work-from-home over the past 45 days, we wanted to bring you some insights from our member The Northridge Group, Tina Suthers, senior consultant CX. In these discussions, members share and support each other with perspectives about their current approach to customer care.
Steve DiGioia
FEBRUARY 25, 2021
What To Focus On When Starting a Business. The post What Was Your Main Focus When You Opened Your Business? During the initial business startup phase, providing great customer service may not have been your first thought. You thought, “I just gotta get the hip crowd to check out my store. I know they’ll love it. But will they stay?
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Where to focus to drive the greatest impact. This large-scale North American survey explores changes in expectations over the last year. You’ll learn: What consumers expect. How habits are solidifying. Special features on grocery and convenience stores!
Advertiser: Vanilla Forums
This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base.
Advertiser: ZoomInfo
Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum
To drive enduring change, redirect focus on metrics you can see before touch-points. They’re measured at customer touch-points, so they’re lagging indicators: you can’t measure them until after the customer experience. Lagging indicators are important gauges of success, but they’re not actionable.
Advertiser: Vanilla Forums
We surveyed more than 600 consumers from three major English-speaking markets the United States, the United Kingdom, and Australia, to gain an understanding of their perceptions of the community experience. We uncovered what customers expect from CX, and then turned their attention explicitly to community.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
To create value for customers, we must focus on the ability for organizations to drive actionable change across the enterprise – transforming the design and delivery of experiences. But tools and technologies aren’t enough.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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