Beyond Philosophy

MAY 7, 2022

But how good is the data you are feeding it? And are you feeding ALL your data into the mix? The combination of AI, behavioral sciences, and data is a powerful way to gain insight into your customers behavior so you can provide a proactive and perfect experience for them.

Consulting 195

Consulting Consulting Enterprise Analytics 195

Beyond Philosophy

OCTOBER 29, 2022

Here are a few other key moments in the discussion: 03:46 We talk about our newest part of the podcast, video; click here to subscribe to the Intuitive Customer video feed for the podcast. 08:45 We review the concept of fear aversion, FOMO, and how these can feed into these marketing messages.

Marketing 221

Marketing Consulting Consulting Surveys 221

SharpenCX

MAY 13, 2020

The post 4 Mistakes You’re Making with Dashboards & Reporting: Use Data to Up-Level Call Center Agent Performance (Not to Feed a Cycle of Brain-Drain) appeared first on Sharpen Contact Center Software. Put your contact center to work to build actionable customer experience strategies for your team. Get the scoop.

Call Center 76

Call Center Metrics Benchmark Contact Center 76

Beyond Philosophy

MAY 12, 2022

One of the crucial ways that the science is more powerful is the quality of the customer data you feed into the process. So, the question becomes, how complete is the data you would feed into the scientific process? The challenge is trying something new, like feeding your voice of customer data into your analysis models.

Contact Center 195

Contact Center Analytics First call resolution Consulting 195

CCNG

OCTOBER 4, 2023

And let’s not forget the conversational designers, the prompt engineers and the host of new integration teams needed to ‘feed the beast’ that is AI. Then there's AI ethics leads – guardians who'll ensure AI-driven decisions are ethical and fair.

CCNG 195

CCNG Engineering Chatbots Education 195

ShepHyken

AUGUST 24, 2022

There could be many others, but they all feed into one important reason. They always get back to you and are quick to respond. . They are convenient. . The experience is consistent. Every time it is great. . You trust them. . Nothing on the list should be difficult to accomplish.

Customer Service 327

Customer Service Customer Experience Personalization 327

Steve DiGioia

FEBRUARY 25, 2021

If you’re looking to feed your ego, then wear the fancy clothes and jewelry. But if you’re looking to feed your family and contribute to your community, then take care of your employees, provide them proper ongoing training, and get your service right starting on opening night!

Customer Service 189

Customer Service 189

Branch Mesenger

FEBRUARY 15, 2018

In the past two decades, there has been a new entrant in the restaurant vertical: fast casual establishments. Not quite fast food. Not quite full-service restaurant. Fast casual is a blend of the speedy service elements that has made fast food chains like McDonalds legendary.

Wait times 67

Wait times Technology Enterprise Management 67

Beyond Philosophy

MAY 19, 2022

It wouldn’t cost more to feed them since you had the commons. So now, nobody can feed their livestock. Those that don’t will stand in a dried-up field with nothing to feed their livestock. Over time, some villagers added to their livestock because why not? Hence, the tragedy. .

Accountability 221

Accountability Consulting Consulting Customer Experience 221

ShepHyken

SEPTEMBER 13, 2023

can be seen on a “feed” at the bottom or the side of the screen. Television shows allow you to pull out your computer, smartphone, iPad, etc., and interact during the TV show. Sometimes comments from Twitter, Facebook, etc., All of this takes customer experience from the customer service department to the marketing department.

Customer Experience 175

Customer Experience Customer Service Gamification Technology 175

CCNG

MARCH 6, 2024

The more information you feed it, the better your operations will become. As humans, we have a predetermined idea of what to expect whereas AI just analyzes the data for what it is and what it is not. Analytical AI is the fuel that drives the AI engine for contact centers.

Contact Center 195

Contact Center Calibration Analytics Interactive Voice Response 195

AWS Machine Learning

MAY 2, 2024

If you use Amazon Personalize with generative AI, you can also feed the metadata into prompts. Your User-Personalization-v2 campaign is now ready to feed into your website or app and personalize the journey of each of your customers. This can help you enrich recommendations in your user interfaces without extra work.

Personalization 80

Personalization Engineering Accountability Management 80

5CA

MARCH 4, 2019

To be blunt, when I first started leading a Player Experience team, I was completely out of my depth. I had no experience as a manager and not much guidance on how to be effective as a leader. Most of my career has involved a solid dose of winging it through, so I was excited to take on the new challenge.

Management 40

Management 40

Lumoa

FEBRUARY 13, 2020

Feed generated with FetchRSS ) Within customer experience management there are many manual and repetitive activities that have the potential to be automated. We'll explain why you should automate activities within customer experience management, and we share real-life cases of customer experience automation.

Customer Experience 178

Customer Experience Management 178

ShepHyken

JULY 23, 2021

It is equipped with features such as news feeds, user-generated content, Q&As, chats, ratings, and reviews. Regardless of the size of your workforce, workers will need to communicate with others at some point. . An online training software can improve communication skills via social learning.

Feedback 396

Feedback Surveys Management Employee engagement 396

Lumoa

JUNE 30, 2020

Feed generated with FetchRSS ) Acquisition and retention are of paramount importance if your business is to succeed. In this piece, find out three ways to juggle between the two seamlessly.

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Beyond Philosophy

AUGUST 10, 2023

The perception feeds into our evaluative system, and it also feeds into our memory. Plus, the company did say on the website that the chairs are slightly different colors and shades. So, the amount of variation was reasonable when you consider that.

Surveys 195

Surveys Education Sales Personalization 195

JivoChat

OCTOBER 3, 2022

You can choose to mute both stories and feed posts, or just one of them. . How to Mute Someone’s Feed Posts on Instagram. Muting someone’s feed posts on Instagram is very simple, just follow these steps: 1. So, you can still check the person’s posts and stories by accessing their profile.

Accountability 75

Accountability Personalization 75

ShepHyken

FEBRUARY 19, 2023

CX Expert, Shep Hyken Hosts Interview Series with Relay CEO, Matt Gillin by Relay Network (Relay Network) Our CEO, Matt Gillin, had the opportunity to speak with Customer Service & CX Expert, Shep Hyken about all things customer engagement, and how Relay is shaking up the space in a meaningful way with our solution, the Relay Feed.

Customer Service 156

Customer Service Surveys Customer Experience Personalization 156

Beyond Philosophy

APRIL 13, 2023

The feeds are constantly rolling. Sports teams also put out an endless feed of content about the team, the games, the injuries, the spread, and so on. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! You don’t want to miss the next trend or viral meme.

Marketing 195

Marketing Accountability Education Management 195

Lumoa

JANUARY 30, 2020

Feed generated with FetchRSS ) Due to limitations in resources, organizations have to prioritize which initiatives to spend their money on. You have to consider which initiatives have the most potential to impact customer effort for your priority customers.

Customer Experience 168

Customer Experience Best practices Customer effort 168

Lumoa

APRIL 13, 2020

Feed generated with FetchRSS ) With modern technologies available today, such as speech-to-text and artificial intelligence it’s possible to automatically generate insights from calls. In this article, we'll explain what voice feedback is and how to generate customer insights from it.

Feedback 155

Feedback Technology 155

JivoChat

AUGUST 31, 2022

Reels, in-feed videos, stories, and lives have turned Instagram into a platform for videos and no longer only images with captions. Those specifications are valid for reels, in-feed videos, and stories. Video Feed. When it comes to videos in your feed the minimum length is 3 seconds and the maximum is 10 minutes.

Scripts 75

Scripts Analytics Metrics Surveys 75

Myra Golden Media

APRIL 29, 2019

You know you’re creating value in a presentation when people start taking photos of your slides, Q & A is endless, and when your Twitter feed is aflutter with comments, compliments, and questions. Last week I shared my 3-Step De-escalation strategy at a Salesforce Trailblazers conference in Minneapolis.

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227

ShepHyken

JANUARY 4, 2021

This article popped up in my feed and made me smile. (Heart of the Customer) During the pandemic, I’ve been listening even more, and it occurred to me one day recently that the music of that era informed my views about customer experience early on. My Comment: I’m a musician. I play my guitar(s) almost every night.

Customer Service 362

Customer Service Entertainment Customer Experience Marketing 362

Lumoa

APRIL 22, 2020

Feed generated with FetchRSS ) There are two major problems that B2B surveys often experience; not able to collect enough responses and hard to act on the feedback. Learn how to overcome these typical B2B survey problems.

B2B 135

B2B Surveys Feedback 135

Lumoa

AUGUST 24, 2020

Feed generated with FetchRSS ) What is customer engagement, how do you measure it, and most importantly how do you improve it? Learn everything you have to know about customer engagement.

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Lumoa

JUNE 8, 2020

Feed generated with FetchRSS ) eCommerce customer experience is vital for online businesses that want to ensure a smooth online experience for their customers. We share 4 ways to boost your eCommerce customer experience that will increase customer loyalty and satisfaction.

Customer Experience 128

Customer Experience 128

Totango

SEPTEMBER 22, 2023

And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward. CS has the multi-pronged connection with customers to understand and nurture their path to business outcomes—over time.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Lumoa

FEBRUARY 19, 2020

Feed generated with FetchRSS ) Relationship surveys measure the overall health of your relationship with your customers. Transactional surveys are used when measuring something about a specific interaction with a customer.

Surveys 142

Surveys 142

Nicereply

AUGUST 5, 2021

In this post, we explore one of the best features we introduced last week in our Rating Feed BETA release – Rating Tags. Another exciting update included in the new Rating Feed BETA release is the possibility to show a rating detail. Rating feed BETA release includes brand new filtering options for your team.

Feedback 98

Feedback Surveys Accountability Management 98

ShepHyken

DECEMBER 17, 2023

Customer Centricity: How to Always Put the Customer First by Fernanda Alvarez Pineiro (Startups.co.uk) If the words “customer is King” have recently graced your LinkedIn feed with their presence or starred in your recent business conversations, you are probably attuned to the growing trend that is customer centricity.

Customer Service 149

Customer Service Customer centricity Customer Experience Feedback 149

Lumoa

DECEMBER 12, 2019

Feed generated with FetchRSS ) Understand how changes in customer experience drive changes in customer behaviour and how that translates to financial measures – to revenue and profits.

Customer Experience 137

Customer Experience 137

Lumoa

JANUARY 17, 2019

Feed generated with FetchRSS ) Choosing customer experience metric seems to be a complex process? Don't let the variety trick you. Start collecting customer feedback and measuring customer experience with a simple and easy KPIs and metrics!

Customer Experience 166

Customer Experience Metrics Feedback 166

Lumoa

AUGUST 10, 2020

Feed generated with FetchRSS ) Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty.

Customer Experience 121

Customer Experience Customer Service 121

Lumoa

MAY 10, 2020

Feed generated with FetchRSS ) Businesses use voice of the customer programs to gather essential input for setting design specifications for products or services. It can also act as a springboard for future innovations. The goal of VoC is to give businesses a detailed understanding of what the customers' needs and wants are.

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