Aspect

MARCH 16, 2021

Additionally, t hey deliver complete technology solutions that help customers transform their business es today and in the future. Aspect: You have been in the Contact Center space for 15 years, what do you see as the driving force for organizations to move to the cloud? . Learn more about Aspect Via in Brazil. Register now !

Consulting 118

Consulting Consulting Contact Center Marketing 118

Aspect

OCTOBER 31, 2018

Dadurch werden Contact Center Agenten und ihre Zeit für Unternehmen noch wertvoller als bisher und professionelle Personaleinsatzplanung (Workforce Management, WFM) unabdingbar. Denn das Thema Mitarbeiterfluktuation betrifft Contact Center ja in besonderem Maße. Mitbestimmung.

Self service 68

Self service Contact Center Management Customer Experience 68

Aspect

JANUARY 30, 2019

Eine mitarbeiterorientierte Ausgestaltung des Contact Center Arbeitsplatzes wird immer wichtiger. Im Contact Center-Umfeld heißt das, dass diese Arbeitskräfte nicht nach festem Arbeitsvertrag geplant werden, sondern dass Zeitblöcke angeboten werden und man sich seinen Dienstplan selbst zusammenstellen kann.

Gamification 54

Gamification Self service Contact Center Chatbots 54

bold360 Blog

MARCH 29, 2021

Physical channels like retail stores , live events and office-based call centers have closed down, while new digital engagement channels and tools have opened up instead. . These tools have also reduced the stress on human agents by taking routine interactions off their plate, enabling agents to better manage complex interactions. .

Self service 52

Self service Chatbots Call Center Management 52

Aspect

APRIL 5, 2021

In our industry a ll interactions w ere forced to move 100% virtual , putting a lot of new volume and pressure to deliver on the contact center agents and other customer support teams. An exercise we found extremely valuable when evaluating workforce management solutions was our Enterprise Workforce Management B enefits C alculator.

Enterprise 62

Enterprise Schedule adherence Contact Center Consulting 62

AWS Machine Learning

JANUARY 12, 2023

The contact center agent persona uses the Service Cloud console, and the customer persona initiates the chat session via a customer support portal enabled by Salesforce Experience Cloud. An Aura-based web component that provides real-time chat translation services to the call center agent. Solution overview.

Customer Support 77

Customer Support APIs Scripts Enterprise 77

Verint

DECEMBER 20, 2017

Paul Stockford, Chief Analyst, Saddletree Research, mentioned in a recent blog post that “the contact center industry will be all about automation” in 2018. Develop scorecards/dashboards to measure and manage success and expected outcomes. This seems like common sense, but is a common oversight.

Contact Center 25

Contact Center Enterprise Management Technology 25