Aspect

MAY 6, 2019

Game of Thrones será el tema más popular durante las próximas seis semanas, por lo que también queremos aprovecharlo al máximo en lo relacionado a CX. Qué puedes hacer para asegurarte de ganar tu propio Trono de Hierro en CX? Qué lecciones podemos aprender del mundo de Westeros desde la perspectiva de CX? Fuerte Competencia.

Personalization 17

Personalization Contact center software Contact Center Technology 17

kommunicate

JUNE 25, 2020

En esta completa guía le explicaremos cómo crear un Chatbot o Bot Conversacional utilizando el creador de bots “Kompose”. Más aún en la actualidad. appeared first on Kommunicate Blog. Usted aprenderá lo siguiente: ¿Por qué los Bots Conversacionales son tan importantes? Cómo crear mensajes de bienvenida e intenciones.

Chatbots 52

Chatbots 52

Aspect

AUGUST 23, 2018

En un lugar de mercado , de cuyo nombre no quiero acordarme, no hace mucho tiempo que vivía un hidalgo de los de lanza en astillero” , Para buscar 3 consejos sobre como mejorar el servicio al cliente y desde que podemos recordar la necesidad de cuidar a nuestros clientes existe la necesidad de ofrecer buen “servicio”.

Scripts 54

Scripts Marketing Customer Experience 54

Nuance

SEPTEMBER 24, 2020

When customers use the bank’s mobile application, the new EVO VoiceID will empower people to simply speak the phrase, “En EVO, mi voz es mi contraseña” (In EVO, [.] Visit Nuance's What's next blog to see the full content. This is a summary.

Banking 52

Banking Technology Enterprise Customer Experience 52

Beyond Philosophy

SEPTEMBER 23, 2014

The plane en route to Denver was grounded in Chicago when two passengers had a fight over the use of the device. If you enjoyed this post, you might be interested in the following blogs: Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Airlines 335

Airlines Consulting Consulting Personalization 335

Aspect

AUGUST 20, 2018

Como puedes transformar a tus clientes en tu mejor ayuda para dar buen servicio a otros clientes: Servicio al cliente Social. Casi de la noche a la mañana, los casos de servicio al cliente aumentaron en un 1.300 por ciento. Por ejemplo, un fabricante de videojuegos puede ofrecer power-ups en el juego.

outsourcing 48

outsourcing Call Center Marketing Customer Care 48

AWS Machine Learning

MARCH 1, 2023

Alternatively, for even more convenience, you can download the prepared data by entering the following two command lines: Admin:~/environment $ aws s3 cp s3://aws-blogs-artifacts-public/artifacts/ML-13607/custom-classifier-partial-dataset.csv. In this blog, we created a flywheel for an already trained custom model.

APIs 69

APIs Metrics Accountability Scripts 69

Integra

JULY 16, 2019

Como lo prometido es deuda, en este artículo continuaremos hablando sobre los marcadores, específicamente el Power y Predictivo. Un marcador Power trabaja en torno a la idea de “Marcado excesivo”; lo que esto significa es que el sistema hará más llamadas que agentes disponibles. Marcador Power. Marcador predictivo.

Contact center software 40

Contact center software Contact Center 40

AWS Machine Learning

SEPTEMBER 16, 2022

Our GitHub repo includes pre-generated audio files for the PRPTStatic pages, but if you want to generate them yourself, from the bash shell in the AWS Cloud9 IDE, run the following commands: # navigate to examples cd /home/ec2-user/environment/amazon-polly-reads-the-page-blog/pregen/examples # Set env var for my S3 bucket. example/tmp.xslt.

Scripts 71

Scripts Accountability Enterprise Technology 71

Nexmo

JULY 2, 2020

function getSentiment(string $content) : AwsResult { $comprehendClient = new ComprehendClient([ 'region' => $_ENV['AWS_REGION'], 'version' => $_ENV['AWS_VERSION'], ]); return $comprehendClient->detectSentiment([ 'LanguageCode' => 'en', 'Text' => $content, ]); }.

APIs 62

APIs 62

Integra

AUGUST 9, 2019

Qué pasa si te digo que con voice broadcast puedes eliminar la necesidad de tener agentes en vivo? Puede recuperar horas de tiempo reemplazando las colas en vivo con una transmisión de voz. Voice Broadcasting inteligente significa que integramos un IVR en la grabación. Logramos esto aprovechando dos excelentes características.

Contact center software 40

Contact center software Scripts Interactive Voice Response Contact Center 40

AWS Machine Learning

APRIL 7, 2023

To learn more, you can visit this guide on the AWS Containers Blog or Verizon’s 5GEdgeTutorials repository for one such example. infer_model_id = "tensorflow-tc-bert-en-uncased-L-12-H-768-A-12-2" infer_model_version= "*" endpoint_name = name_from_base(f"jumpstart-example-{infer_model_id}") # Retrieve the inference docker container uri.

Telecommunications 81

Telecommunications Scripts Enterprise Engineering 81

Beyond Philosophy

SEPTEMBER 23, 2014

The plane en route to Denver was grounded in Chicago when two passengers had a fight over the use of the device. If you enjoyed this post, you might be interested in the following blogs: Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Airlines 150

Airlines Personalization Customer Experience Customer Service 150

Beyond Philosophy

SEPTEMBER 23, 2014

The plane en route to Denver was grounded in Chicago when two passengers had a fight over the use of the device. If you enjoyed this post, you might be interested in the following blogs: Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Airlines 150

Airlines Personalization Customer Experience Customer Service 150

Anexa BPO

MAY 7, 2023

As biometrics continue to shape the passenger journey, it’s not farfetched to imagine travellers entering a biometric corridor en route to security, where their identities are verified while they walk, creating an environment where the passenger is unaware of being ID’d or scrutinized.

Transportation 52

Transportation Entertainment outsourcing Technology 52

AWS Machine Learning

NOVEMBER 22, 2022

In this blog post, we demonstrate how to build a unified translation solution with customization features using Amazon Translate and other AWS services. On the Body tab, select Raw and enter a JSON body as follows: { "sourceText": "some text to translate", "targetLanguage": "fr", "sourceLanguage":"en"}.

APIs 71

APIs Enterprise Accountability industry standards 71

SmartAction

JUNE 3, 2021

In over 100 deployments from small companies to large enterprises, SmartAction has yet to see a layoff en masse after deploying virtual agents. Yet when examining the facts versus fiction that sentient bots are here to end the live agent workforce, the opposite is true.

Virtual Agent 66

Virtual Agent Contact Center Call Center Enterprise 66

Upstream Works

NOVEMBER 22, 2022

In those earlier times, businesses did not actively court customers beyond generating sales, and viewed them en masse rather than as individuals who each have a distinct relationship with the business. But that’s only part of the story.

Technology 78

Technology Customer Service Contact Center Technical Support 78

AWS Machine Learning

AUGUST 25, 2022

In the preceding screenshot, the phrase “The use of health status in any group health insurance policy is prohibited by law” has been translated to “La ley prohíbe el uso del estado de salud en cualquier póliza de seguro médico de grupo.” Although the translation is accurate, the phrases have been rearranged. About the Authors.

Government 65

Government Accountability Enterprise Technology 65

Nexmo

FEBRUARY 14, 2020

Add the following content to a newly created.env file in the project root: APP_ID=voice-aws-transcribe-php LANG_CODE=en-US SAMPLE_RATE=8000 AWS_REGION= AWS_ACCESS_KEY_ID= AWS_SECRET_ACCESS_KEY= AWS_S3_BUCKET_NAME= AWS_S3_RECORDING_FOLDER_NAME= NEXMO_APPLICATION_PRIVATE_KEY_PATH='./private.key' private.key' NEXMO_APPLICATION_ID=.

Scripts 120

Scripts Accountability APIs Management 120

Nexmo

JUNE 19, 2020

Rename the provided.env.dist file to.env and update the values as needed: APP_ID=voice-aws-transcribe-php LANG_CODE=en-US SAMPLE_RATE=8000 AWS_VERSION=latest AWS_S3_ARN=<aws_s3_arn> AWS_S3_BUCKET_NAME='<bucket_name>' AWS_S3_RECORDING_FOLDER_NAME='<aws_s3_bucket_folder_name>' NEXMO_APPLICATION_PRIVATE_KEY_PATH='.

APIs 62

APIs Accountability 62

Eptica

APRIL 15, 2020

com / en /. For me this is the start point of adapting the experience you offer - after all, if you don’t understand what your customers want, how can you improve the service you provide? Learn more at www.

Surveys 95

Surveys Best practices Analytics Feedback 95

AWS Machine Learning

OCTOBER 4, 2022

For Stream/delivery stream , choose the delivery stream you created (if you used the template, it has the format accountnumber-awscomprehend-blog ). . # This codes handles the logic to check for keys, identify if PII exists, and redact PII if available. redacteddata = json.dumps(payloadjsonraw). print('Successfully processed {} records.'.format(len(event['records']))).

APIs 85

APIs Banking Analytics Accountability 85

NICE inContact

MARCH 26, 2019

Disjointed policies, processes, technology and practices can all be obstacles en route to excellent customer service. appeared first on NICE inContact Blog. Most contact centers share a goal of delivering excellent customer service. But how many truly achieve that objective? Join us April 2 to learn more.

Customer Experience 60

Customer Experience Contact Center Customer centricity Employee engagement 60

Mindtouch

MAY 22, 2018

en-us/library/doc133050.aspx. Start With Hierarchical Content Structure appeared first on MindTouch Blog. If you’ve ever been forced to navigate using opaque URLs (as shown below), you understand how absolutely intuitive hierarchically-exposed, human-readable URLs are. Here are some examples of opaque URLs: /Go%2f. /en-us/library/doc133050.aspx.

Customer effort 59

Customer effort Self service Construction Engineering 59

PeopleMetrics

JANUARY 6, 2016

You can also subscribe to our blog for updates. Una cena en los Hermanos Provenzales." If you're looking for some more information about measurement, then click on the image above to download our free ebook. See you soon! * * *. Image Credits: Desafío de MM. de Beauvallon y Dujarier. measure up by audi_inspiration , CC BY 2.0.

Customer Experience 48

Customer Experience Metrics Customer centricity 48

aircall

JUNE 28, 2018

Luckily, outsourcing customer service to a third-party service means you have the option to scale teams without the headaches of hiring (and dismissing) en masse. appeared first on Customer Experience & Cloud Call Center | Aircall Blog. Hiring seasonal employees and onboarding each one will take substantial time and resources.

outsourcing 96

outsourcing Customer Service Call Center Wait times 96

Nexmo

JUNE 13, 2019

Translator.translate(translated_text, to: language) : Translator.translate(translated_text.text, to: language) end final_translation = Translator.translate(translated_text.text, to: 'en'). The post Play the Game of Telephone with the Nexmo Voice API appeared first on Nexmo Developer Blog. stream.wait_until_complete!

APIs 73

APIs Accountability Entertainment Personalization 73

Nexmo

JUNE 13, 2019

Translator.translate(translated_text, to: language) : Translator.translate(translated_text.text, to: language) end final_translation = Translator.translate(translated_text.text, to: 'en'). The post Play the Game of Telephone with the Nexmo Voice API appeared first on Nexmo Developer Blog. stream.wait_until_complete!

APIs 73

APIs Accountability Entertainment Personalization 73

NICE inContact

MARCH 29, 2019

Back to the hall tree: when it was delivered, and I had succeeded unwrapping it from its humongous packaging, it turned out that – while it looked exactly as I had envisioned it to look, it unfortunately must have gotten damaged “en route”. appeared first on NICE inContact Blog. Very disappointing.

Interactive Voice Response 54

Interactive Voice Response Telecommunications Contact Center Call Center 54

AWS Machine Learning

MAY 18, 2023

Choose English (en) for Default language. Finally, don’t forget to check out the other blog posts about Amazon Kendra ! Under SharePoint Connector V2.0 , choose Add connector. For Data source name , enter a name (for example, my-sharepoint-data-source ). Enter an optional description. Enter optional tags. Choose Next.

Engineering 77

Engineering Management Enterprise Best practices 77

GetFeedback

OCTOBER 14, 2019

The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused keyword. . Find blogs, websites or communities that you trust with customer experience. Rather than just satisfaction , customer experience refers to the whole ecosystem of the customer journey.

Customer Experience 88

Customer Experience Metrics Surveys Engineering 88

Vonage

SEPTEMBER 25, 2015

We’ve seen an average increase in sales of 68% YoY since 2013, and have be en able to support this growth with just one new full-time and one part-time customer service representative. The future call center: 10 predictions for the next 10 years.

Customer Service 120

Customer Service Consulting Consulting Marketing 120

Aspect

AUGUST 8, 2019

No es ningún secreto que la experiencia del cliente ha evolucionado rápidamente en los últimos años, mientras los hábitos y exigencias de los consumidores cambian a diario y continuamente se abren nuevos canales de comunicación. The post El poder de personalizar la experiencia del cliente appeared first on Aspect Blogs.

Chatbots 13

Chatbots Customer Experience 13

ShepHyken

JULY 27, 2018

I placed my order on September 19th and promptly received an order confirmation response saying they’d let me know as soon as the shoes were en route to my home. The post Guest Blog: Deconstructing A Textbook Customer Service Email Exchange – My Allbirds Experience appeared first on Shep Hyken.

Customer Service 227

Customer Service Personalization Marketing Management 227

AWS Machine Learning

AUGUST 21, 2023

The endpoint_name must be unique within a Region in your AWS account. This solution can be integrated into existing decision support systems to provide another data point to clinicians as they evaluate patients for admission into the ICU.

Healthcare 78

Healthcare APIs Scripts Finance 78

Global Response

OCTOBER 25, 2023

en Z consumers are incredibly practical and pragmatic. As a result, Gen Z wants to see brands following suit—they’re more likely to purchase from brands who can demonstrate sustainable practices, and a brand’s mission and vision has a significant impact on their purchasing decisions. What is Gen Z Consumer Behavior?

Brand ambassadors 62

Brand ambassadors Advertising outsourcing Personalization 62