Blog Related Topics 
Call Design
JUNE 22, 2020
Contact centre changes are never an easy venture, but it’s crucial to embrace an opportunity for change. While the world is slowly returning to normal after a global pandemic, now is the time to identify how your contact centre can be improved. For some organisations, there may be an influx of calls from customers asking about your services.
ProProfs Blog
JUNE 26, 2020
It’s not just great communication skills that make a customer support operator great at their job. 62% of customers say that a representative’s knowledge and resourcefulness play a key role in creating a good experience. That means being consistent at learning and acquiring knowledge can help you shape a customer’s journey better.
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Beyond Philosophy
JUNE 25, 2020
Customer Memories are a fascinating subject. In many ways, they are what your Customer Experience is, at least from the customers’ perspective, which we also discussed on a recent podcast. They are certainly the most critical element of your customer loyalty.
Comm100
JUNE 25, 2020
The post Guest Blog – 8 Things Customer Service Teams Should Avoid During Sensitive Times appeared first on Comm100. Your prices may be higher, or people may need to drive a little further to get out to you. But when customers feel a connection with your company, they’ll make the effort to support you.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.
Cyara
JUNE 26, 2020
As Diego Lo Giudice wrote in his blog on this Wave, “…being among the top 15 players in the market in a Forrester Wave™ evaluation is always a win. I’m so excited to share that Cyara is included in the just published report: The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020.
HelpCrunch
JUNE 22, 2020
The post How to Build Better Customer Relations: 7 Insightful Tips appeared first on HelpCrunch blog. They’re the driving force for brands today with a much greater impact than ever.
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