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CallSource Insights
SEPTEMBER 15, 2019
How to Build Rapport #3: Be Personable. You want to sound like you are actually interested in speaking to this person, and not disingenuous. By smiling on the phone, your tone will change and make you more likable and trustworthy.
Answer Dash
SEPTEMBER 14, 2019
Here are 3 major findings that I want you to share with you from this comprehensive research: 8/10 GEN Z’ERS ARE WILLING TO GIVE BRANDS ANOTHER CHANCE Exceptional CX is memorable and good news travels fast. If just one disruptive experience can impact a company’s bottom line, imagine what consistently poor CX could bode over time!
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Fonolo
SEPTEMBER 19, 2019
Your airline has updated your flight details, shortening an already tight connection time. After being on hold for 45 minutes, you spend a slow afternoon going back and forth with an agent before you are finally booked on another flight.
Fonolo
SEPTEMBER 17, 2019
For me, the soul of pre-21st Century customer service can be captured in three poignant words: “Are you free?”. These immortal customer service dew-drops I heard echoed many times via the television set on the Saturday nights of my youth when PBS would play Are You Being Served? as part of its BBC comedy lineup. Are you free?”
Advertiser: ZoomInfo
The benefits of Account-Based Marketing are clear, so what’s holding B2B professionals back? While B2B research suggests organizations are thriving through successful ABM programs, getting just one campaign off the ground is more difficult than it seems.
Fonolo
SEPTEMBER 17, 2019
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CSM Practice
SEPTEMBER 15, 2019
3) Workshops. 3) Do you have repeatable business with the client? 3 Interview Tips for Hiring Customer Success Managers: [link]. 3 New Customer Onboarding Best Practices: [link]. 3 Simple Ways to Promote Productivity and Proactiveness: [link]. 4) Has the client given you a referral? Related Links.
Speaker: Alton Harewood, Contact Center Consultant, and Kara Allen, Global Workforce Management and Optimization, 8x8
Join this re-released conversation with Alton Harewood, Contact Center Consultant, and Kara Allen, Global Workforce Management and Optimization for 8x8, to hear how the fundamental building blocks of CX strategy are being used today, as well as which technology enablers provide the insight and oversight needed to adjust and administer the modern customer (..)
Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions
On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels. In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements.
Speaker: Zak Haitkin, Localization Manager
October 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST The strategies you can employ to launch a successful localization project. How to increase employee and customer satisfaction to drive impact and enhance your global reach.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
AM EDT (3:30 CEST / 4:30 EEST) for a conversation with F-Secure’s Anna Blomstedt, Team Viewer’s Esther Heide, and TomTom’s Lorna Ricket. Our super panel consists of community leaders from around the world, each of whom, have experienced and overcome the challenges of a global support community. Join us on June 2nd at 9.30
Speaker: Carrie Melissa Jones
Join us to learn: The 3 types of metrics you need to track. On December 7th at 12 pm EDT, Carrie Melissa Jones will walk you through a practical method for determining KPIs to showcase your impact—whether to yourself, your team, your boss, or your board. The key mindset shift needed to identify the best KPIs for your community.
Speaker: Tom Lewis, CEO of SmartAction
June 26, 2019 12:30 PM PDT, 3:30 PM EST, 9:30 PM GMT How your competitors use customer data for an effortless experience. Which CX functions are required to architect and manage self-service applications.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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