United World Telecom Review and Top Alternatives (2020)
If you're in the middle of searching for your next business phone number provider, you may have come across United World Telecom. If you're looking for a review and top alternatives to United World Telecom, you've come to the right place. At AVOXI, we strive to help other make informed decision when choosing their phone service provider, even if that means it isn't us. Sure, we're very confident in AVOXI's great products, service, and affordability, but we a;sop understand that no single business phone number provider is a perfect fit for all businesses-- which is why we review other providers to help you find the best fit for yours.
In this post, we'll discuss features and United World Telecom rates, as well as offer some top alternatives. The competitors we have chosen to include in this article all have been around for many years and have displayed their ability to handle a wide variety of business communication needs.
This United World Telecom comparison will include:
- An overview United World Telecom rates and features
- In-depth United World Telecom pricing comparisons with top competitors
- The best United World Telecom alternatives for different use-cases
Table of Contents:
United World Telecom Overview
United World Telecom was founded in 1996 as a provider for local and toll free numbers and VoIP solutions for companies around the world. It is the parent company to GlobalCallForwarding, which is the domain that United World Telecom utilizes to sell their products. United World Telecom / GlobalCallForwarding offers numbers in 150+ countries, instant activations, and no contracts.
United World Telecom Features
United World Telecom has decent set of standard features that come with all of their packages, including:
- Unlimited extensions
- Advanced IVR
- Customer greeting
- Time-of-day routing
- Failover forwarding
- Local ringback tone
- Voicemail/fax to email
- Sequential forwarding
- Select country forwarding
- Call transfer
- Black and white lists
United World Telecom also has a good amount of add-ons available for customers that would like to pay for more premium features.
Rollover Minutes
One unique feature that United World Telecom offers is rollover minutes, meaning any unused minutes on one month can be rolled over in the next month. This can be a great option for businesses that have varying call volumes throughout the year, such as companies in the retail or travel industries who might see different levels of demand depending on the season.
Rollover pricing depends on the type of plan chosen, which is as follows:
- Basic: $5/month
- Value: $10/month
- Power: $15/month
- Premium: $20/month
- Enterprise: $25/month
Call Recording
United World Telecom also includes call recording as an available add-on feature. While some phone service providers automatically include call recording and factor it into their pricing plans, United World Telecom allows it to be a separate purchase for business that might not want it or need it.
With all of United World Telecom's call recording packages allow 100% of calls to be recorded and includes 30 days of record storage. Once purchased, customers can change the percent of calls recorded and upgrade record storage.
Call Recording Package Pricing:
- Basic: $5/month + $0.03 per minute of saved recordings
- Value: $4/month + $0.025 per minute of saved recordings
- Power: $3/month + $0.02 per minute of saved recordings
- Premium: $2/month + $0.015 per minute of saved recordings
- Enterprise: $1/month + $0.01 per minute of saved recordings
Outbound Calling
One thing to note is that United World Telecom does not automatically provide outbound calling with their pricing-- instead, outbound calling must be purchased as an add-on. Plans are structured by buying a discounted per minute rate instead of a bundle of outbound minutes. Outbound rates vary by the country the outbound call is being made to.
Outbound Call Pricing:
- Outbound basic: $25/month, 0% rate discount rate
- Outbound value: $100/month, 5% rate discount
- Outbound power: $250/month, 8% rate discount
- Outbound premium: $500/month, 11% rate discount
- Outbound enterprise: $1,000/month, 15% rate discount
As an example the non discounted rates range from $0.02 - $0.06 per minute to make a call to the United States. Again, these rates vary by country.
SMS Messaging
Lastly, United World Telecom also provides SMS as a add-on feature. Having the ability to interact with customers through another medium is a great way to increase customer satisfaction and further your business.
SMS Add-On Rates:
- Starter: $5.95/month, 100 monthly messages
- Smart: $24.95/month, 500 monthly messages
- Professional: $48.95/month, 1,500 monthly messages
- Professional Plus: $128.95/month, 5,000 monthly messages
- Business: $198.95/month, 10,000 monthly messages
Top United World Telecom Alternatives
Call Recording
- CallRail: Along with call recording, CallRail's platform offers many other advanced features like keyword tracking and conversation analysis, making it a great provider for businesses that value call analytics.
- Voicent: Voicent has call recording available as a premium feature with its call center software, which is great for contact centers or enterprise companies.
- AVOXI: AVOXI offers call recording at the number level instead of just the user level, with each plan including 15 days of free call recording storage and the option for expanded storage.
Outbound Calling
- Grasshopper: For outbound calling, Grasshopper is a great alternative for small businesses and entrepreneurs. They also include unlimited minutes in all plans, which is great for businesses that expect a high volume of inbound or outbound calls.
- AVOXI: AVOXI's outbound calling is offered at a highly competitive rate, and they don't charge extra for it like some providers can. With service in over 160 countries, AVOXI is a great choice for any business size that needs high quality outbound calling available.
Business Texting (SMS)
- Grasshopper: Grasshopper offers SMS for US and Canada numbers only, with pricing starting at $26/month.
- SimpleTexting: This SMS platform offers very advanced SMS features for business that will be utilizing SMS frequently. Rates vary by package starting at $25 for 500 inbound SMS messages.
- AVOXI: AVOXI has recently added SMS to its list of add-ons available to customers! SMS is available for US/Canada customers with international SMS coming soon. Learn more about business SMS.
How United World Telecom Pricing Works
United World Telecom uses tiered pricing with five plans available depending on business needs. Each plans include a set amount of minutes and a per minute rate if a business surpasses its allotted minutes. The more minutes a business purchases, the lower the per minute rate.
While selecting a plan, you can decide what location you want your phone number based in and where you want the calls received on that phone line to be forwarded to. United World Telecom has 150 countries to choose from, or you can have your calls forwarded to a VoIP softphone.
United World Telecom Pricing: USA & Canada
For a US toll free number forwarded to a VoIP phone, United World Telecom's pricing is as follows:
- Basic Plan: $12.95 per month for 303 monthly minutes
- Value: $23.95 per month for 761 monthly minutes
- Power: $78.95 per month for 2,861 monthly minutes
- Premium: $158.95 per month for 6,569 monthly minutes
- Enterprise: $248.95 per month for 12,638 monthly minutes
United World Telecom Alternatives: USA & Canada
AVOXI
- Local and toll free plans starting at $4.49/mo
- Inbound Calling: $0.009 - $0.041 per minute
- Setup Cost: None
Grasshopper:
- Phone plans starting at $29/mo
- Inbound Rates: Unlimited, included in plan
- Setup Cost: None
CallHippo:
- Toll free and local plans starting at $6/mo
- Incoming Rates:
- Toll Free: $0.022 per minute
- Local: $0.02 per minute
- Setup Cost: None
| Plans Starting at | Inbound Rates | Setup | |
|---|---|---|---|
| GlobalCallForwarding | $12.95 | $0.019 | $0 |
| AVOXI | $4.49 | $0.009 - $0.041 / min | $0 |
| Grasshopper | $29 | Incl with number | $0 |
| CallHippo | $6 | $0.02 | $0 |
United World Telecom Pricing: UAE
For a UAE toll free number forwarded to a VoIP phone, United World Telecom's pricing is as follows:
- Basic Plan: $78.95/mo for 138 monthly minutes
- Value Plan: $238.95/mo for 513 monthly minutes
- Power Plan: $548.95/mo for 1,332 monthly minutes
- Premium Plan: $1,198.95/mo for 3,054 monthly minutes
- Enterprise Plan: $1,848.95/mo for 5,005 monthly minutes
United World Telecom Alternatives: UAE
AVOXI
- Toll free plans starting at $25.99/mo
- Inbound Calling: $0.172 - $0.251/min
- Setup Cost: None
TollFreeForwarding:
- Toll free plans starting at $29/mo
- Inbound Calling: $0.181+
- Setup Cost: None
| Plans Starting at | Inbound Rates | Setup | |
|---|---|---|---|
| GlobalCallForwarding | $78.95 | $0.36 | $0 |
| AVOXI | $25.99 | $0.172 - $0.251 / min | $0 |
| TollFreeForwarding | $29 | $0.181 | $0 |
United World Telecom Pricing: India
For an India toll free number forwarded to a VoIP phone, United World Telecom's pricing is as follows:
- Basic Plan: $78.95/mo for 257 monthly minutes
- Value Plan: $198.95/mo for 677 monthly minutes
- Power Plan: $398.95/mo for 1,509 monthly minutes,
- Premium Plan: $598.95/mo for 2,573 monthly minutes
- Enterprise Plan: $998.95/month for 4,961 monthly minutes
United World Telecom Alternatives: India
AVOXI
- Local phone number plans starting at $39.94/mo
- Toll free phone number plans starting at $25.99/mo
- Inbound Calling: $0.105 - $0.236/minute
- Setup Cost: None
TollFreeForwarding:
- Local phone number plans starting at $44/mo
- Toll free phone number plans starting at $69/mo
- Inbound Calling: $0.106+/min
- Setup Cost: None
| Plans Starting at | Inbound Rates | Setup | |
|---|---|---|---|
| GlobalCallForwarding | $78.95 | $0.156 | $0 |
| AVOXI | $21.49 | $0.048 - $0.191 / min | $0 |
| TollFreeForwarding | $19 | $0.288 | $0 |
United World Telecom Pricing: United Kingdom
For a UK toll free number forwarded to a VoIP phone, United World Telecom's pricing is as follows:
- Basic Plan: $18.95/mo for 212 monthly minutes
- Value Plan: $43.95/mo for 609 monthly minutes
- Power Plan: $198.95/mo for 2,661 monthly minutes
- Premium Plan: $348.95/mo for 5,557 monthly minutes
- Enterprise Plan: $628.95/mo for 10,679 monthly minutes
United World Telecom Alternatives: United Kingdom
AVOXI
- Local phone number plans starting at $4.49/mo
- Toll free phone number plans starting at $7.99/mo
- Inbound Calling: $0.014 - $0.118/min
- Setup Cost: None
TollFreeForwarding:
- Number plans starting $5/mo
- Inbound Calling: $0.008+/min
- Setup Cost: None
CallHippo:
- Toll free plans starting at $7/mo
- Inbound Calling: $0.061+/min
- Setup Cost: None
| Plans Starting at | Inbound Rates | Setup | |
|---|---|---|---|
| GlobalCallForwarding | $18.95 | $0.058 | $0 |
| AVOXI | $4.49 | $0.014 - $0.118 / min | $0 |
| TollFreeForwarding | $5 | $0.008 | $0 |
| CallHippo | $7 | $0.061 | $0 |
United World Telecom Pricing: Australia
For an Australia toll free number forwarded to a VoIP phone, United World Telecom's pricing is as follows::
- Basic Plan: $13.95/mo for 85 monthly minutes
- Value Plan: $58.95/mo for 684 monthly minutes
- Power Plan: $198.95/mo for 2,475 monthly minutes
- Premium Plan: $398.95/mo for 5,782 monthly minutes
- Enterprise Plan: $698.95/mo for 11,748 monthly minutes
United World Telecom Alternatives: Australia
AVOXI
- Local phone number plans starting at $4.49/mo
- Toll free phone number plans starting at $7.99/mo
- Inbound Calling: $0.014 - $0.055/min
- Setup Cost: None
TollFreeForwarding:
- Phone number plans starting at $5/mo
- Inbound Calling: $0.008+/min
- Setup Cost: None
CallHippo:
- Phone number plans starting at $6/mo
- Inbound Calling: $0.022+/min
- Setup Fee: Varies by number
| Plans Starting at | Inbound Rates | Setup | |
|---|---|---|---|
| GlobalCallForwarding | $13.95 | $0.059 | $0 |
| AVOXI | $4.49 | $0.014 - $0.055 / min | $0 |
| TollFreeForwarding | $5 | $0.008 | $0 |
| CallHippo | $6 | $0.022 | Varies by number type |
Choosing Between United World Telecom and its Alternatives
When you're deciding on your next VoIP phone number provider, we recommend keeping in mind three main things:
- The monthly cost overall
- The features your business really needs
- Amount of minutes included
We hope this article helped you better understand United World Telecom and its competitors. Be sure to check our blog for more reviews on phone number providers to help you make the best decision for your communication needs!
Curious How United World Telecom Stacks Up Against AVOXI?
Take a look at our virtual number inventory, which phone numbers from 160+ countries. All of our plans include:
- No setup fees, no minimum contracts
- 20+ VoIP business features at no extra cost
- 15 days of free call recording, with affordable extended plans available
- Multiple layers of failover routing so you get the highest uptime possible
- A dedicated support team of VoIP experts available anytime you need them, 24/7
- Global VoIP infrastructure to ensure amazing call quality, no matter where you do business
Try any virtual number plan risk-free!
Start managing your calls within minutes when you buy your business phone numbers online. After your purchase, an AVOXI representative will contact you to confirm your account details and test your new phone number.
US/Canada: 1800 394 1980
Australia: 1800 834 558
Germany: 0800 000 0476
Israel: 1809 465 062
Singapore: 800 852 6179
United Kingdom: 0800 652 5029
